Lovisa "add ons" Reviews | Glassdoor.com.au

Lovisa Employee Reviews about "add ons"

Updated 18 Jul 2019

To filter reviews, or .

Found 318 reviews

1.9
StarStarStarStarStar
Rating TrendsRating Trends
15%
Recommend to a Friend
23%
Approve of CEO
Lovisa CEO Shane Fallscheer
Shane Fallscheer
166 Ratings
Pros
  • "Another thing that is good is the 50% discount on all of their products(in 55 reviews)

  • "70% staff discount - only once a month(in 45 reviews)

Cons
  • "They push ou to sell add ons like crazy(in 57 reviews)

  • "Poor communication from store support and regional managers(in 56 reviews)

More Pros and Cons

Reviews about "add ons"

Return to all Reviews
  1. Helpful (2)

    "Part Time Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Brisbane
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lovisa part-time for more than a year

    Pros

    Lovisa is an okay place to work, for a first job in retail I would recommend starting off there to get your foot in the door in retail because they hire anyone - retail experience is not needed. But then start considering going elsewhere! I love the team and all of the girls I have worked with at Lovisa, they have given me the courage, confidence and support you would need in this position! Lovisa is good as they teach...

    Show More

    Cons

    Lovisa does not many windows of opportunities for grow or development, you are told you are not good enough, in my experience (with other team members being told this at my store). You are also under immense pressure to upsell with everything and make budget everyday as well as selling add ons (an unwanted product to customers - made me feel bad when I'm told no but i have to...

    Show More

    Advice to Management

    My advice to Lovisa management would be... If you invest in your staff and provide them with good working conditions and benefits, they will be more likely to stay and radiant positive energy to others, at work, and reflect on the company when talking about Lovisa. I truly believe that your staff is your most valuable asset to your business, if you care about them and invest in them they will do well for you and your...

    Show More
    Lovisa2019-03-26
  2. "10/10 do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lovisa part-time for more than 3 years

    Pros

    - 50% discount on product in store - Working along side a team you consider family after time - Shane is actually a really nice person and isn't intimidating at all! - Days without regional managers hounding you is when you are truely able to shine! and not all regional managers aren't bad! - Able to form relationships with the customers - Your fellow team mates are your best support group!

    Cons

    - Bad higher management - Crappy hours - People tend to forget its a part time job and load so much pressure and expectations on not only managers but team - unrealistic personal goals revolving add ons - "bad days" aren't a thing and your meant to be happy go lucky all the time and it gets draining - No regard for mental health and wellbeing - Constant down talking...

    Show More

    Advice to Management

    Lay off the persistent micromanaging and stores will be able to perform and flourish. While you're constantly on their backs about everything how do you expect them to be able to perform? Also lighten the load of responsibilities. Team feel so pressured and down when walking into work because they know the stress that lies ahead in their shift, whether it be replen, updates or an angry regional.

    Lovisa2019-04-28
  3. "Learning experience but terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Brisbane
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Lovisa part-time for more than a year

    Pros

    Really nice team members, and you learn a lot. Acquired great customer service skills, how to use POS, how to work with KPIs and how to personally sell.

    Cons

    Managers are just friendly 20 year olds with no managerial experience or business skills- my manager was hired because she was friends with the regional and could sell Add Ons well (even though she has no experience in managing or any business skills/education). Also, they base your whole job around add ons, as much that it consumes...

    Show More

    Advice to Management

    Hire managers with real managerial skills and experience. Don't push Add Ons so harsh- it gives employees anxiety, creates toxic competitive environments, and discourages staff when they don't sell as many as asked.

    Lovisa2019-02-03
  4. "Pros & Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Lovisa full-time

    Pros

    Getting to work with a lot of people your own age you make friends pretty easily. Good staff discount and the end of year roadshow is fun.

    Cons

    Lovisa is all about focusing on the negatives and regularly forget to celebrate the wins. You can have all your KPI’s amazing but if your add on % is bad you’re automatically doing terrible. Add ons in general are way too much of a focus in stores and give team a lot of stress and pressure. There is literally never enough time for anything. They pretty much expect you to...

    Show More

    Advice to Management

    Refer to cons

    Lovisa2019-01-30
  5. Helpful (2)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part Time Team Member in Canberra
    Doesn't Recommend

    I have been working at Lovisa part-time for more than a year

    Pros

    Good place to work as a christmas casual or for a short period of time to get some extra money. Generally the team members are nice and all feel the same about the workplace so it is easy to bond with them.

    Cons

    The managers push so hard to sell add ons that the team members usually go home feeling terrible if they did not make their add on target for that day. The hours are unreliable with some weeks being rostered for 20 + hours and other weeks only 8 hours. The managers are not held responsible for anything and never hold themselves to the same standards as the general team members.

    Advice to Management

    Treat your team members like actual people with lives.

    Lovisa2018-12-27
  6. "Anxiety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lovisa

    Pros

    I loved the team and the environment. You learn a lot from updating the store and dealing with customers.

    Cons

    I got anxiety going in to work and had trouble sleeping because the thought of the stores goal for "add ons" and your individual goal. Furthermore, the calls from the regional manager just added more to my anxiety. We all are trying, we all are doing our best.

    Advice to Management

    Don't drill the team too much for add ons especially when the team don't receive anything besides the Manager and the Regional.

    Lovisa2018-11-09
  7. Helpful (1)

    "Christmas Casual 2018 - Worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time

    Pros

    Nice hard working team to work with in store

    Cons

    Hard and nasty management KPI driven Forced to sell lots of add ons Naming and shaming Had to open and close the store on my second day No one will help or support you Depressing culture Toxic workplace Not paid overtime Poor quality product Made to do starjumps in store for not meeting budgets High turnover of staff

    Advice to Management

    Treat your staff right

    Lovisa2018-11-25
  8. Helpful (1)

    "My experience as a 2018 Christmas casual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lovisa full-time for more than a year

    Pros

    I like discount and the girls I have worked with at stores are nice.

    Cons

    I have only been working at Lovisa for a few weeks and already I have had enough and am looking for another job in retail. There has been no training on the job and there isnt even a manual to learn off or instruct you what to do, calls to managers and store support go answered. In my first week I was told to open the store on my own without notice and I had to close up too because one of the other girls quit without...

    Show More

    Advice to Management

    My advice to management is to support your staff more and not to treat them like pack animals to be worked to death!

    Lovisa2018-11-08
  9. "XMAS Casual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time

    Pros

    * Discount! * You can make friends quickly * You can wear what you want at work

    Cons

    *Inconsistent rostering, so your hours are all over the shop. Some weeks you get 7.6 hours and other times you have 38 hours * Very demanding management who phone each hour blaming you for every little thing that has gone wrong. A lot of pressure to sell more add-ons. * Crazy KPIs and sales to meet which are impossible * Stock breaks frequently when being shipped to the store....

    Show More
    Lovisa2018-11-02
  10. Helpful (2)

    "Xmas Casual Nightmare experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time

    Pros

    There is a staff discount on offer which is generous Opportunities for progression for the right person

    Cons

    Very intense and stressful enviornment with an enormous workload considering it is retail. As a XMAS casual I was expected to open and close the store alone and in one day which meant I had to work overtime and never got paid for it. I was not trained at all and had to learn on my own, there is no manual or anyone to help you. They dont pay overtime no matter how many extra hours you work. The rostering is all over...

    Show More

    Advice to Management

    There are so many things wrong with the way Lovisa treats its employees, many of whom are teenagers or young women who dont know any better or not in a position to complain. You need to treat your people better and actually value them, not treat them like trash.

    Lovisa2018-10-01
Found 318 reviews