LoyaltyOne Reviews

Updated 30 Jun 2020

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2.8
39%
Recommend to a Friend
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
0 Rating
Pros
  • "Good work life balance and most teams are flexible with remote work(in 44 reviews)

  • "Overall good culture, some great people across the business(in 19 reviews)

Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 12 reviews)

More Pros and Cons
  1. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne full-time for more than 5 years

    Pros

    Culture and people are great

    Cons

    Lower Pay, organization subject to groupthink - success and futre of Air Miles Program internally is overstated

  2. "Great people"

    4.0
    Current Employee - Software Developer 
    Recommends
    Positive Outlook

    I have been working at LoyaltyOne full-time

    Pros

    Kind and reliable people to work with

    Cons

    Work can be stressful at times

  3. "Awesome Company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Toronto, ON
    Recommends
    Positive Outlook

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    A company that cares about their employees who provides a lot of opportunity for advancement

    Cons

    I honestly have no negatives

    LoyaltyOne Response

    June 22, 2020VP, Talent and Workplace Experience

    Thanks for sharing! We know that our success is due to our incredibly passionate team of 1000+ Associates and we hope to continue to create meaningful value for all our people. Without them, we wouldn’t be where we are today. At AIR MILES, we believe celebrating our Associates is essential to our business and a core value of our ‘work hard and play hard’ culture. Whether we’re celebrating wins, milestones or ‘just for fun’ – we take a lot of pride in giving our Associates something to brag about. You are right, we care about our associates and invest in them from the very beginning. Development is very important to us and we encourage all team members to unleash their curiosity and try new ways of doing things. We also provide many resources for development and coaching opportunities because we don’t want to just be ‘good enough’, we’re always striving to be better and we want to help our Associates get there. We know that developing our people is critical for increasing engagement, fostering our culture and enhancing performance, which in turn drives our results and growth as an organization. Thanks again for your feedback. Perhaps you’ll consider being our next boomerang story! Dimitri Benak VP, Talent and Workplace

  4. Helpful (4)

    "good culture on paper, poor execution"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    nice office, good hours and decent perks

    Cons

    lower than average pay (especially for internal employees) and each person has to fend for themselves, if you get stuck with a bad manager your only option is to stay unhappy or leave the company. the organization values external talent more than internal which is a shame for anyone thinking they could develop their career at the company. poor leadership in client services (especially since a reorg). although framed as a 'diverse company'.... take a look at the senior leadership team.

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    LoyaltyOne Response

    June 22, 2020VP, Talent and Workplace Experience

    Thanks for the feedback. We too love our downtown office and invested a lot of time, input and love in order to make it a space where our Associates feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. In regards to your comment on pay, market data helps us ensure that our salary ranges remain competitive and our Total Rewards team reviews market changes regularly and updates our salary ranges as necessary to keep us competitive. In addition to salary we offer many other perks, rewards and recognition to elevate the Associate experience. I’m perplexed to hear that you feel internal talent isn’t valued. We know our success ultimately depends on the real drivers of our performance – our Associates. We place a strong focus on Associate development and provide them with the training they need not only for their current role, but also to help them achieve the next step in their career. In fact, so far this year, 52% of our vacancies have been filled by internal transfers and promotions. That’s something we’re proud of. Diversity is at the heart of our Company’s culture, but I acknowledge we have a lot of work to do. We are taking steps to actively drive change, including reviewing our current policies, ramping up mandatory training and assessing our recruitment practices. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Thank you again for your feedback. I wish you all the best. Dimitri Benak VP, Talent and Workplace Experience

  5. "Best employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Java Developer in Toronto, ON

    I have been working at LoyaltyOne full-time for more than a year

    Pros

    agile teams, adaptable for new technologies

    Cons

    sometimes have to do redundant work

    LoyaltyOne Response

    June 22, 2020VP, Talent and Workplace Experience

    Thanks for your review. I’ll admit, the title made me smile and I’m happy to see you consider us a best employer! We are proud to be named one of Canada’s Best Employers for the 5th year in a row this year. It’s our goal to provide Associates with more than just a place to work but a place where they can grow their career and give back to the causes they care about. Our technology teams are doing amazing things; from deciphering complex analytics, to applying measurement tactics and strategies, to building predictive models, we’re at the forefront of our industry. We know that, together we are at our strongest – and that together we can help shape the future of AIR MILES. I understand sometimes the work can be repetitive but it’s how we ensure accuracy in feature planning and coding within our solutions, applications, languages and platforms. We support our associates in their growth and ask that they deliver within quality standards and acceptance criteria by thinking creatively and presenting solutions to challenging problems. Testing can sometimes be tedious, but the outcomes are worth it! Again, I appreciate you taking the time to provide feedback. Thank you for all that you do. Dimitri Benak VP, Talent & Workplace Experience

  6. "Lack of leadership"

    1.0
    Former Employee - Manager in Toronto, ON
    Negative Outlook

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    Some great people below leadership

    Cons

    Dated executives, no vision, president is a goof ball and his leadership team are bullies. Especially the marketing team. Client service no longer has any leadership since they made changes last year.

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  7. Helpful (2)

    "An opportunity for bilingual newcomers to learn about canadian culture and get a job easily."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Mississauga, ON

    I worked at LoyaltyOne full-time for less than a year

    Pros

    Good team spirit, challenging goals to achieve, learn customer service skills.

    Cons

    Too much expectation and pressure from the team leaders, work on a shift system which rotates 3-4 times a year, no fix time schedule, fast-pace call center environment, representatives get inbound calls back to back and have only 10 seconds break between calls on average.

    Continue reading

    LoyaltyOne Response

    May 27, 2020VP, Talent & Workplace Experience

    Thank you for taking the time to provide feedback. I’m so glad you enjoyed the culture of collaboration, team spirit and the challenging goals within our Customer Care Centre. Our Customer Care Ambassadors are the voice of the AIR MILES brand and we aim to provide a fun environment and the right challenges to keep all of our associates engaged and motivated. I appreciate you recognizing this. I agree that the environment is fast-paced and we do have high expectations in order to best support our Collectors. Creating and maintaining a strong and effective Customer Care Centre is extremely important to us. In fact, AIR MILES is ranked in the top 5% of call centres in Canada for providing world-class experience to our over 10 million Collectors. Our Customer Care Ambassadors take a proactive, unscripted approach to problem-solving and we provide them with robust tools and self-service options to support them. The goal is to keep it simple and work smart – and fast! It certainly is a rewarding role, but it’s not for everyone. Thank you again for leaving a review. We wish you all the best in your career. Dimitri Benak VP, Talent & Workplace Experience

  8. Helpful (5)

    "Avoid the Montreal Office."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    The company itself has many pros such a good salaries, benefits, and modern technology. Good diversity and equal opportunities do exist for women and people of color.

    Cons

    The Montreal office is plagued by a truly toxic management culture. Avoid working there especially in analytics, as everything in this regional office is led by Client Services (sales and account executives) instead of being data-driven. Analysts and managers like myself were hired with the hope of using advanced analytics but can never deliver as much value as they would like because the analytics management cannot stand up to account/sales people. The result is an office culture that is often disrespectful, aggressive, and short-sighted.

    Continue reading

    LoyaltyOne Response

    June 22, 2020VP, Talent and Workplace Experience

    I appreciate your feedback. You are correct; we have a diverse workforce and accessibility is at our core. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Our culture, perks and technology are big factors in how we continue to disrupt, innovate and make an impact. I’m sorry that your experience at AIR MILES did not match our intention of being the best place to work. We send out surveys and pulse checks to our Associates a few times a year because we know that the only way for us to continue to grow is by hearing from you about what’s going well, and where we have opportunities to drive positive change. From more clarity in your career path, to transparency in Leadership vision and communication to better learning and development opportunities, we take the time to listen and we put feedback into motion. As part of exploring your feedback, we plan on setting up chat sessions within the Client Services team to better understand what we’re doing well and make improvements where they’re needed. Thanks again for taking the time to leave a review. I wish you the best in your future endeavours. Dimitri Benak VP, Talent & Workplace Experience

  9. COVID-19
    Helpful (5)

    "Great Place - Ignore the Noise"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analytics in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    Flexible hours / work from home, strong collaborative culture. challenging projects, great data and tools, established analytics team, plenty of opportunity to make an impact to financials and grow your career.

    Cons

    Shaky corporate leadership over last 12-18M, challenged to shake legacy work that holds company back

    Continue reading
  10. "OK"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at LoyaltyOne full-time

    Pros

    This is a good place

    Cons

    Things could be a bit better

Found 270 reviews