LoyaltyOne Employee Reviews about "loyaltyone"

Updated 13 Feb 2020

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3.1
51%
Recommend to a Friend
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
0 Rating
Pros
Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 12 reviews)

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Reviews about "loyaltyone"

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  1. Helpful (8)

    "False. Beware."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne

    Pros

    Great people. Great building. Great benefits.

    Cons

    Up for sale. LoyaltyOne has been dissolved and they are selling up. Precima has been sold. Awaiting on a buyer for AIR MILES. Recent posts on social media about an avid “collector” who submitted a cartoon about a recent promotion. That “collector” is actually a marketing exec who’s followers have tripled since the post and is now monetizing from the repost. Embarrassing lack of leadership. Embarrassing lack of truth towards the public. Just let it go

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  2. Helpful (2)

    "Experience is highly team dependent"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne full-time for less than a year

    Pros

    Most of the 1 star reviews seem extreme to me, your experience will really depend on the team you are working on. I expect that large wave of negative reviews comes from laid off employees after recent corporate restructuring. -Nice office environment with standing desks and dual monitors -Free snacks and other perks -Good work life balance and most teams are flexible with remote work -Corporate travel discount -Earn 4 weeks vacation after 5 years tenure, fast for a private sector company

    Cons

    -Incompetent managers on some teams -VPs sometimes unwilling to let go of long-tenured managers and shield them from criticism despite their lack of results -Business is still on the path to recovery after hit from the 2016 expiration scandal -Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne. Hence the recent restructuring and cost cutting


  3. Helpful (13)

    "Company going through change.. not a good time to join"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    The Offices are 351 King St are spectacular.

    Cons

    The company seems to be in turmoil. In June the board pushed out the CEO of the parent company (ADS) CEO Ed Heffernan. The new CEO then pushed out LoyaltyOne's CEO Bryan Peterson who had been with the company for some 25 years. I hear that there have been quiet layoffs in LoyaltyOne and it's child company Precima. All growth and 2020 oriented roles are being gradually cut, and the daily operation roles are being kept for now. This makes it evident that the company is switching from the growth mode to maintenance mode. Even some developers are being asked to leave and only critical ones retained and some even given promotions to stay lest they leave. It is highly likely that these roles would be cut in the future as well. The parent company ADS sold Epsilon side of the business earlier in 2019. This may give a hint of things to come.

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  4. Helpful (7)

    "Great Company Going Through Drastic Changes"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    LoyaltyOne was an amazing organization for the time I spent there. They truly value their employees and encourage personal development and growth constantly. There's tons of opportunities to network, connect with other teams, and learn from hands-on experience. The culture is great and the perks are amazing - hands down, best of any company I've ever worked for.

    Cons

    Anyone who knows or follows LoyaltyOne has likely noticed some very drastic changes happening within the company. First, with the departure of the incredible CEO, Bryan Pearson, and an onslaught of senior leadership departures and lay offs. The company and it's parent company are no doubt, trying to figure out the future of LoyaltyOne and it doesn't look great. As with some previous reviews, proceed with caution when expressing interest here. Based on the current path the company is on, you may not be there for long.

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  5. "I like working for loyaltyone"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Quality Engineer in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne for more than a year

    Pros

    Loyaltyone has a very good culture of respecting people, simply put, you can see smiling faces around the office and I like it a lot, this is my second time working for the company as an it consultant

    Cons

    Location might be the biggest con

  6. Helpful (22)

    "Manager (Corporate, not Customer Service)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager (Corporate, Not Customer Service) 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Just as a precursor, when I first joined LoyaltyOne it was my dream job, this is a company I wanted to work with for a long time. During my time at LoyaltyOne I was a strong performer, and certainly did not leave because of performance reasons. -Above average pay -Strong Bonus program. You will get >100% of your bonus if you perform well -A lot of fun social events -Invest heavily in educating employees

    Cons

    -Leadership and Organization don't follow companies own values. You'll hear every buzz word, but it's all substance, and no action. Let's go over a few of them: -"Fail Fast" - You'll see this printed on the walls, but every decision takes forever to implement. Hands are slapped otherwise. -"Balance work with life" - Again, printed over all over the walls, but then unrealistic goals are included in our are forced into our scorecards that are impossible to achieve without putting in a lot of extra hours -"Work as a team" - The working environment is the worst I have ever seen. It is a Competitive, and not a Collaborative working environment. The saying "A rising tide lifts all boats" need not apply here. -"Customer data Privacy is important to us" - Extremely poor understanding of data architecture, design, and integrity. Millions of rows of highly confidential data is transferred between LoyaltyOne the 3rd parties without any kind of encryption. Lastly, the majority of the senior leadership team are just not good people, and that bleeds down across the organization. At the end of of the day, I want to work with people that I not only respect as co-workers, but respect as people as well.

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  7. Helpful (6)

    "Got the right tech and talented people. Lacking career development path and good business model to pay people well."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    - Culture is definitely one of the biggest thing anyone will remember about LoyaltyOne. It cultivates open and engaged culture between associates, a lot of team building activities and encourages associates to volunteer and give back to society. Team members are really close and can hold on and trust each other. (At least in BT) - In the new agile model, everybody is team member and requires to do everything (basically full stack developer) and can learn a lot. - Using new technologies like Python, AWS, Spark, Scala, building a lot of API and trying to stay competitive in the tech industry. Your resume will be beautiful after coming out of L1 - You work with lots of smart young people, open to share knowledge - Trying to cultivate an open and honest culture (not sure if it's successful but at least trying) - Almost no OT

    Cons

    - Lacking career development path In the flatten BT structure, there is no title and no promotion. So it's really slow for people to develop within it (merit increase is 3%-5% at year end which is nothing as it hardly beats inflation rate). Higher management need to figure out a way to give people more motivation. You got the talented people and they are learning and contributing so much, you need to let them progress better than it is. Title does not matter but pay needs to reflect well of what people do. Sometimes you feel each person is doing 6 people's job(dev, qa, unix, dba, prod support, build & deploy) in a tradition IT world but they r not getting paid that well. - Pay is 20%-30% less than outside It's great for new graduate because they will be ok with low pay at the beginning and the strategy is to hire more new graduate/young people (60% of BT ,if not more, are in 20s). But if pay is not competitive with outside, Young smart people will leave in about 3 years. - Lacking good business model to generate more revenue Business needs to work hard to create new business model to generate better outcome for your customer which in return will generate more revenue to pay your talents inside. Otherwise it's not sustainable.

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  8. Helpful (2)

    "Expedition Development Program"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    LoyaltyOne really stands behind investing in professional development. I was a recent graduate of the Expedition Program which comprised of roughly 30 other associates from across the organization. The focus of the program was centered on professional development and preparing associates for future leadership roles. One of the key aspects of the program was working on a cross functional team to solve a live business case related to our upcoming move to a new office. This was a great opportunity to network with my peers, senior leadership and gain an understanding of my readiness to take on a more senior role.

    Cons

    LoyaltyOne is a very meeting heavy organization.

  9. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Communications and Events Co-Op in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne for more than a year

    Pros

    I am a co-op at LoyaltyOne and I can honestly say it has been a blast. My department specifically treats associates well. We are all equal, everyone is valued, and everyone is held to a high standard of accountability. Love the work culture - very young and fun company to work for, especially as a millennial. Great work life balance, lots of perks, and most importantly a great co-op program. Moving to a new office in the east end, that is centered around activity based working. They are trying to create a collaborative work environment and I think that is very valuable. Values career engagement, and creates many opportunities for movement and growth throughout the company. Creates many opportunities to hear from associates, and they actually listen to the feedback they are getting. Overall, great company to work for.

    Cons

    Moving to the east end so will be off the Subway line. Tech aspect of the company is not always the greatest. BT not helpful. AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind.

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  10. "One of the best places to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Client Service Analyst in Mississauga, ON
    Recommends
    Approves of CEO

    I have been working at LoyaltyOne for less than a year

    Pros

    LoyaltyOne is one of the best places to start your career. The work environment is amazing and people are very encouraging. Everyone is pretty helpful. This place will help you grow and learn.

    Cons

    There are no cons, only pros.

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Found 23 reviews