Luxury Retreats Reviews

Updated 7 May 2020

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3.4
61%
Recommend to a Friend
58%
Approve of CEO
Luxury Retreats President and CEO Joe Poulin
Joe Poulin
39 Ratings
Pros
Cons
  • "Luxury Retreats is a micromanaged startup company, with all the growing pains that implies(in 5 reviews)

  • "Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change(in 5 reviews)

More Pros and Cons
  1. "RIP"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Specialist in Montreal, QC
    Recommends
    Negative Outlook

    I worked at Luxury Retreats full-time for more than 5 years

    Pros

    Had a great experience working here, too bad they are shutting it down.

    Cons

    Micromanagement, disconnected leaders, never quite meshing with Airbnb HQ

  2. "Good overall experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Luxury Retreats full-time

    Pros

    Great team to work with... collaborative! Excellent benefits with Airbnb. Dental, health, vision, travel credit fertility options and much more 4 weeks off plus volunteer days and sick days

    Cons

    Upper management has no idea of the work being done at the lower levels. Too high stress and pressure . Low growth opp and incentive.

    Continue reading

  3. Helpful (1)

    "Airbnb turned LR into a liberal leftist company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    No Opinion of CEO

    I worked at Luxury Retreats full-time for more than a year

    Pros

    A few cool people will keep you going but thats about it.

    Cons

    LR/Airbnb is a complete leftwing company who plays a massive role in identity politics. If you are a straight white male, you better not dare express a different opinion than everyone else because you will be immediately alienated. When there is an issue, the manager has complete control over you and HR stays out of the process. If your manager doesnt like you, your done for and most of them are generally unhappy. People will try to take advantage of you and your manager will also take credit for your work. For performance reviews, I was told by my manager that my peer comments dont matter and only what he wrote should be should be taken into consideration (Extremely authoritarian managers & e-staff is completely non existant when it comes to interacting with the regular employees). Its sad to see what airbnb has turned LR into - please do not work here unless you are a leftist who enjoys identity politics - what a shame Joe, you completely let me down for allowing them to do what they did to me.

  4. Helpful (5)

    "Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I worked at Luxury Retreats full-time

    Pros

    Hmmm... well, the cafeteria was great when I worked there.

    Cons

    The turnover rate is ridiculous - I have never seen anything like it

  5. "Application Architect / Team Lead"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applications Architect in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Luxury Retreats full-time for more than 3 years

    Pros

    I worked there in the product engineering department a few years ago. Great set of innovative products to always work on at the time. There was always something to learn so don’t worry about getting bored. Team collaboration is amazing, you always feel the sense of commit from your colleagues. Great benefits couldn’t ask for anything more.

    Cons

    There were extremely tight deadlines some more unrealistic than it should have been. Management didn’t know how to set limits to ensure that the people developing would never reach to a point of saying “I had enough”.

  6. Helpful (4)

    "Look elsewhere."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Luxury Retreats full-time

    Pros

    -Some of the people working there are welcoming and friendly. -The company can offer decent benefits. -The office itself is pretty, although quite old and worn-out

    Cons

    -The place of business is located in a depressing area of town. -The company's structure is way too manager-heavy. -Some of those managers have no idea what they are doing. -Generally disorganized and all over the place in almost all aspects. -Very, very bad work schedules, depending on your department. -Questionable business philosophy. -Unpleasant clientele.

  7. Helpful (7)

    "Ridiculously horrible and horribly ridiculous"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Luxury Retreats full-time for more than a year

    Pros

    Casual dress code, looks good on your resume.

    Cons

    No communication, ridiculous expectations and workload, low compensation and they will take every advantage of changing your schedule, high turn over rate.

    Continue reading
  8. "Awesome Company, Best Is Yet To Come"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager, Revenue Management in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Luxury Retreats full-time for less than a year

    Pros

    Having 21 years of professional experience spanning 6 industries and as many companies in the Fortune 500, I find myself well positioned to have a solid benchmark against which to review Luxury Retreats. I can say without any reservation, that Luxury Retreats provides an outstanding working environment. I am part of a company that can be defined as youthful and energetic yet guided by the wisdom of a leadership team with a proven track record for sustained growth. Having recently joined the AirBnB family, Luxury Retreats has embarked on a new path to become a juggernaut in the luxury hospitality rental market. At Luxury Retreats, we are given numerous opportunities to grow the business in a meaningful way. If your objective is to make a difference and build a solid career with tangible work experience, Luxury Retreats will provide those opportunities in spades. Simply put, this is not a large corporation whose mandate is to keep the ship sailing in calm seas. Luxury Retreats is a highly dynamic and entrepreneurial company exclusively emerged in ecommerce. With regards to benefits, it is simply unbelievable. Great bonus, vacations, on-site bistro with a bona fide professional chef, gym, professional development, and state of the art hardware and software and much more.

    Cons

    None that are worth mentioning.

    Continue reading

    Luxury Retreats Response

    August 1, 2017Human Resources Director

    Hi there, Thank you for taking the time to write such a thoughtful review. We love it when our team members share the same excitement we feel about our future as part of the Airbnb family! This is a very exciting time in Luxury Retreats’ history and joining Airbnb has allowed us to continue building on our solid foundation built not only on smart ecommerce but on the value of true hospitality. I.T equipment and benefit upgrades are just the beginning as we continue bringing our employee experience to the next level in alignment with our Airbnb family. We look forward to continuing the ride and are glad to have you along with us!

  9. Helpful (1)

    "Great place to work"

    4.0
    Former Employee - Anonymous Employee 

    I worked at Luxury Retreats full-time

    Pros

    Great place to work with some awesome benefits.

    Cons

    No room to move up within the company.

    Luxury Retreats Response

    August 1, 2017Human Resources Director

    Hi, thanks for the review! We appreciate you pointing out what you liked about being part of LR but more importantly for letting us know how we can keep raising the bar for our team. At over 250 employees, LR has been a growing company with no lack of opportunity. Since joining the Airbnb family, we only expect opportunities for professional growth to keep multiplying! We’re happy to say that our entire team will soon have access to an internal job portal in order to make it easier to apply to positions internally, and we’ll continue to focus on ways to keep promoting from within. Thanks again for the feedback and all the best!

  10. Helpful (2)

    "The fun perks will fade quickly."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A in Montreal, QC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Luxury Retreats full-time for more than 3 years

    Pros

    - Beautiful office - Great young dynamic team - Onsite cafeteria with healthy food - Wild Christmas parties - Employee appreciation (deserts on your birthday, gift cards, outings, etc.) - Company bus pick-ups and drop-offs from metro station - Great insurance plan

    Cons

    - Extremely high pressure and even higher stress (especially in the concierge and sales department) - Growth is more lateral than vertical - 3 weeks holiday/year (no possibility of extended, unpaid time off)

    Luxury Retreats Response

    August 1, 2017Human Resources Director

    Firstly, thanks for pointing out a lot of the things that you like about working at Luxury Retreats, including some of our amazing benefits! Since we’re always looking to continually step up our team’s work experience, we’re also glad you provided feedback on where you feel we can do better. We understand that working in guest-facing roles can be demanding, especially during the high travel season. We encourage you to speak with your manager and/or our Employee Experience team to make recommendations for solutions to help during busier periods. We’re happy to have recently shared that we now have an annual holiday break to help our team members recharge at the end of the year. This, in addition to three weeks of paid time off and our new quarterly Airbnb travel credit, is just one of the ways we’re continuing to help our team members maintain work-life balance. We have taken steps structuring our Sales and Guest Experience teams lately to encourage internal professional development, and we’re continuing in this direction so that all team members see a clear path for success as they develop their careers. As we gear up to keep growing our team in Montreal, you can expect opportunities for professional growth to continue to be on the rise. Thanks again for the review!

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