Lyft "rating system" Reviews | Glassdoor.com.au

Lyft Employee Reviews about "rating system"

Updated 21 Aug 2019

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Found 1910 reviews

3.2
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Rating TrendsRating Trends
50%
Recommend to a Friend
58%
Approve of CEO
Lyft CEO Logan Green
Logan Green
998 Ratings
Pros
Cons
  • "Some passengers might be drunk and destroy your car(in 212 reviews)

  • "249 weekly rental payment plus 20 rides a week before you even start getting paid(in 190 reviews)

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Reviews about "rating system"

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  1. "LYFT DRIVER"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Lyft

    Pros

    *Work when you want *Can get paid instantly *Smooth riding

    Cons

    *POOR RATING SYSTEM! As of today I just got threatened with deativation and i have NO CLUE WHY. It says I have been getting poor ratings but I have not had one complaint or even a feeling that I did something wrong except the minor mess I had a couple of weeks ago from peoples shoes which again was MINOR. I interact with my passengers and also try and make it a nice ride. No...

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    Advice to Management

    You all need to do better on the ratings. And as I am looking at other reviews, I am not the only one, in fact far from it. I have an overall rating of 4.8 but yet being threatened with deactivation and no reason why? Just because the rating was not a 5 does not make the ride horrible. some people dont care what they put, some people put down a 4 thinking it a good ride, some people are just rude and expect to be driving...

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    Lyft2018-11-14
  2. "Looks like a lot of fake reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Lyft

    Pros

    Alright company but not 5 stars, seems like there had been a surplus of fake reviews the last month or so, kind of discredits the company and Glassdoor

    Cons

    Ware and tare, long hours, rating system

    Advice to Management

    Run the company like it should be ran and STOP POSTING FAKE REVIEWS

    Lyft2018-10-28
  3. Helpful (1)

    "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Driver in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lyft for more than a year

    Pros

    Get to meet all kinds of people, pay can be good if you drive a long time

    Cons

    Wear and tear on vehicles, horrible rating system, will take customers word over yours in order to gain free rides, staff who deals with deactivations need to do better with due diligence on this matter.

    Advice to Management

    Have a second chance program for its drivers, listen to them as they are using their own vehicles to take passengers to their destination

    Lyft2018-08-21
  4. Helpful (5)

    "Revise that Rating System!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 

    I have been working at Lyft

    Pros

    flexible schedule, opportunity to meet interesting people

    Cons

    poor rating system; inconsistent bonus system

    Advice to Management

    The rating system as ism is quite unfair. First, it is possible to be rated low for things that are not the driver's fault. For example, I will not run lights to get someone to work on time so they rate me low. Second, I do not think riders understand how the system works. 4 is described as GOOD and 5 is described as EXCELLENT. So a passenger might think that" as long as a person does everything right, I will give them...

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    Lyft2018-05-28
  5. Helpful (3)

    "Unfair rating system for driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Driver 

    I have been working at Lyft for less than a year

    Pros

    Extra small money Flexible hours

    Cons

    -Rating system should be a thumb up or thumb down. For the thumb down, we will not match again. The current system is not fair for drivers because if you drive long enough it will even tually slowly go down. I don’t think its fair for drivers to lose their jobs based on this unfair rating. I was at 4.99 for couple weeks and my week5 I am at 4.94(i know its pretty high but still)....

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    Advice to Management

    - I did not get a “no show” fees many times and i had to call Lyft by going to the website. I wish you make that option easier. - rating system that i stated above. I dont think 5 stars rating from passenger’s emotion is fair. While you also have either thumb up or thumb down for some area here.

    Lyft2018-05-10
  6. "Worse company to work for ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lyft

    Pros

    There are no benefits or pros.

    Cons

    Don't think about their drivers on my think about their passengers their rating system sucks they give u no specific feedback so u can try and improve and don't give u enough time to improve they just cut u from the company instead I wish I had never done it degrading undermining and they make u feel like have no brain or any kind of intelligence!!!

    Lyft2018-05-22
  7. Helpful (2)

    "Rating System - the Truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lyft

    Pros

    Flexible work hours Not much else to say but that

    Cons

    Pay is a joke The rating system is very broken and confusing. Let me elaborate on that. They say it's a 5 star system..... it's not. It's a thumbs up or thumbs down system. 5 star = thumbs up 3 or 4 star = thumbs down less than 3 = never match me again Lyft says they want their drivers to hold a 4.8 average, which in terms of thumbs up/down you must have 80% of your riders...

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    Advice to Management

    Raise the fares. Fix the rating system, just move it to a thumbs up or thumbs down system (Because that's BASICALLY WHAT IT IS!). Let the drivers GET FEEDBACK if they get a thumbs down. Software options for riders: Thumbs up -> give feedback about why Thumbs down + option to not match to driver again -> give feedback about why (Let the driver see it, perhaps to protect the riders identity release the...

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    Lyft2018-04-27
  8. Helpful (4)

    "No respect for Drivers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lyft

    Pros

    Make your own hours Nice side income

    Cons

    Rating System No transparency for drivers Very bad passengers

    Advice to Management

    Actually listen to your drivers. Do not terminate for a violation of terms without a voice support. Eliminate Long wait times for response, especially when it’s the drivers livelihood at stake.

    Lyft2018-03-30
  9. Helpful (14)

    "That Rating system (sigh)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver in Washington, DC
    Neutral Outlook
    No Opinion of CEO

    I have been working at Lyft for more than a year

    Pros

    Create your own schedule Meet different people Flexible pay options

    Cons

    Passenger routinely stiffing drivers Outlandishly unfair driver rating system in comparison to the passenger rating system

    Advice to Management

    Make the rating system on the same page for drivers and passengers. 4.5 out of 5 and you're at risk for deactivation as a driver?? To me that is not realistic and especially unfair since a rider is not at risk of being banned at 4 stars. You must rate a rider 3 stars to never be requested by him/her again. So why not put the deactivation risk at 3.5 or 3.9 and below?? And also, I recommend that if a rider gives 3...

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    Lyft2018-01-09
  10. Helpful (25)

    "Poor Pay, Rude Passengers, Disposable Drivers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lyft for more than a year

    Pros

    Work your own hours Potential to have decent people in vehicle Possible Decent pay if Lyft didn't treat your areas rates like a third world country

    Cons

    Passengers are uneducated to State laws and Rules of Lyft - They think its ok to ..... Not wear a seatbelt(yes even in the back where people die as well) Have babies not in car safety seats(violates state laws) Im tired of hearing "other drivers allow it" Open Alcohol, open no lid drinks. Its ok to sit and kick things like back of seat, dash, Rear Air conditioning unit. Its ok to have kids running on our car seats...

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    Advice to Management

    Listen to drivers

    Lyft2018-02-26
Found 1910 reviews