MAC Cosmetics Reviews

Updated 12 Aug 2020

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3.5
61%
Recommend to a Friend
67%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
550 Ratings
Pros
Cons
  • "Work life balance but that’s to be expected in a full time management job(in 169 reviews)

  • "Repercussions for not meeting sales goals(in 115 reviews)

More Pros and Cons
  1. "If you get a chance to work here take it!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    - Excellent benefits and support - Fun environment to work in - Employee concerns are listened to - Great career development opportunities

    Cons

    - Not great if don’t want a job that requires full time commitment to the brand

    Continue reading
  2. "Retail makeup artist"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time for more than 5 years

    Pros

    -product training when you start with the company -gratis -1/2 price goods for Estée Lauder companies

    Cons

    -lack of recognition -in store artistry


  3. "My experience"

    3.0
    Former Employee - Makeup Artist 

    I worked at MAC Cosmetics full-time

    Pros

    Lots of Training and free products

    Cons

    Hard to get time off

  4. "Fun job, no career progression though"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Adelaide

    I have been working at MAC Cosmetics full-time for more than 3 years

    Pros

    Great team, discounts great and gratis

    Cons

    No work life balance. Barely make commission due to unrealistic targets which lead to unmotivated employees.

  5. Helpful (1)

    "Don't do it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics full-time for more than a year

    Pros

    The access to doing makeup on clients is amazing as well as the free products. Stay in for a year to get the practice if you're looking to be a makeup artist and then get out.

    Cons

    Literally everything. The managers don't care at all, they're getting stingier with the benefits, I regularly had to go 5 hours without a break and without a bathroom on the floor that was a bit of a challenge! They want you to come in early for team meetings and stay late to clean the shop.

  6. "Great product benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Assistant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    Generous quarterly product allowance

    Cons

    Poor management and expectations to undertake tasks outside the scope of yours ordinary hours without pay.

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  7. "make up"

    5.0
    Former Employee - Anonymous Employee 

    I worked at MAC Cosmetics full-time

    Pros

    it is huge worldwide company that can give you much chance to learn make up skills . it was really good there.

    Cons

    I don't really find any downside when I was working in there.

  8. "Retail Aritst"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salon Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time for more than a year

    Pros

    I gained a huge amount of training both in makeup and sales. Loved working here

    Cons

    Sometimes the hours may be unsociable , but its retail so

    Continue reading
  9. Helpful (1)

    "Never What Anyone Expects"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Retail Makeup Artist in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics for more than a year

    Pros

    Free and half priced goods twice a year Great team, meet great people Cool brand Good quality makeup Development as a makeup artist Decent training

    Cons

    Moronic customers Certain members of hr No room for progression Very low pay Unrealistic expectations for artists Emotionally draining Understaffed Bad hours Embarrassing, late to the party product releases (MAC girls palettes, good lashes about 8 years late, crappy contour palette about 4 years after the trend, next to nothing ‘face colour) Obviously very out of date/out of touch/tone deaf people working in product development, we get products for makeup trends years and years after the general public is so over it, the packaging is so stupid and cheap, the colours and pigmentation is mediocre, price high, colour pairings in palettes are absolutely random, mismatched and unflattering Do not come into MAC hoping to progress or that it will progress your makeup career from within the company specifically. It will help you grow as an artist, learn how to deal with clients, your technique on customers will grow via appointments, you’ll learn to work quickly and efficiently, and develop communication skills. But at the same time, it can drain you of any interest or passion of being a makeup artist you may have had. My store has had a turnover of 20+ people in the few years I have worked there. Everyone just wants to go into recluse and not talk to people and get the hell away from retail and customers because it is the most emotionally draining job you could do. You truly do not know how stupid people are until you work in retail. I’ve known people who have quit within working for the company a few weeks or a couple of months. MAC is not about being a makeup artist, you must understand that. It’s about selling makeup, which sounds easy enough, but it’s so draining dealing with 40+ customers on a daily basis who want to rag on, be rude, passive aggressive, or just plain idiotic. It’s just about making sales People literally lick people from head office’s holes as well. If you don’t lap up every single thing a hr member says to you, smiling and nodding blindly and not questioning anything, they really don’t like that. If you dare to be critical of any of the products (which there are quite a few to be critical of) then they get severely triggered They try to enforce and teach counter artists how to act with customers in a really unrealistic way, but I guess it’s easy to just tell people what you think will work in your head when you’re in an office all day and worked at a secluded counter for 2 years in 2004 Whenever hr comes to visit they stand around like hawks forcing you to follow and talk to customers even though the customer’s made it apparent they just want to look. They force you to go talk to the customer multiple times and there have been so many times where customers get seriously agitated. Hr in store will shred apart every little thing you do if you don’t act like a robot with a stick up your hiney

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  10. "Retail artist"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at MAC Cosmetics part-time

    Pros

    Get to play with makeup

    Cons

    None! It’s a great job

Found 1393 reviews