MAC Cosmetics Reviews | Glassdoor.com.au

MAC Cosmetics Reviews

Updated Oct 15, 2019

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Found 1353 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
73%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
530 Ratings
Pros
Cons
  • "Needs to have a better work-life balance(in 159 reviews)

  • "Sales goals can be a bit high even though less people are shopping at the brand so be prepared to hustle(in 108 reviews)

More Pros and Cons
  1. "make up"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at MAC Cosmetics full-time

    Pros

    it is huge worldwide company that can give you much chance to learn make up skills . it was really good there.

    Cons

    I don't really find any downside when I was working in there.

    MAC Cosmetics2019-05-05
  2. "Fun job, no career progression though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Adelaide

    I have been working at MAC Cosmetics full-time for more than 3 years

    Pros

    Great team, discounts great and gratis

    Cons

    No work life balance. Barely make commission due to unrealistic targets which lead to unmotivated employees.

    MAC Cosmetics2019-07-29
  3. Helpful (1)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics full-time for more than a year

    Pros

    The access to doing makeup on clients is amazing as well as the free products. Stay in for a year to get the practice if you're looking to be a makeup artist and then get out.

    Cons

    Literally everything. The managers don't care at all, they're getting stingier with the benefits, I regularly had to go 5 hours without a break and without a bathroom on the floor that was a bit of a challenge! They want you to come in early for team meetings and stay late to clean the shop.

    MAC Cosmetics2019-07-17
  4. "Great product benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Assistant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    Generous quarterly product allowance

    Cons

    Poor management and expectations to undertake tasks outside the scope of yours ordinary hours without pay.

    Advice to Management

    If you wish for staff to successfully partake in themed events, maintain morale and avoid exploitation, you should be paying them for the time wherein they are expected to arrive onsite well before their shift commences to prepare/fulfil other duties.

    MAC Cosmetics2019-06-08
  5. "Retail Aritst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salon Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics full-time for more than a year

    Pros

    I gained a huge amount of training both in makeup and sales. Loved working here

    Cons

    Sometimes the hours may be unsociable , but its retail so

    Advice to Management

    Set roasters / hours instead of monthly roasters

    MAC Cosmetics2019-04-17
  6. Helpful (1)

    "Never What Anyone Expects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Retail Makeup Artist in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics for more than a year

    Pros

    Free and half priced goods twice a year Great team, meet great people Cool brand Good quality makeup Development as a makeup artist Decent training

    Cons

    Moronic customers Certain members of hr No room for progression Very low pay Unrealistic expectations for artists Emotionally draining Understaffed Bad hours Embarrassing, late to the party product releases (MAC girls palettes, good lashes about 8 years late, crappy contour palette about 4 years after the trend, next to nothing ‘face colour) Obviously very out of date/out of touch/tone deaf people working in... product development, we get products for makeup trends years and years after the general public is so over it, the packaging is so stupid and cheap, the colours and pigmentation is mediocre, price high, colour pairings in palettes are absolutely random, mismatched and unflattering Do not come into MAC hoping to progress or that it will progress your makeup career from within the company specifically. It will help you grow as an artist, learn how to deal with clients, your technique on customers will grow via appointments, you’ll learn to work quickly and efficiently, and develop communication skills. But at the same time, it can drain you of any interest or passion of being a makeup artist you may have had. My store has had a turnover of 20+ people in the few years I have worked there. Everyone just wants to go into recluse and not talk to people and get the hell away from retail and customers because it is the most emotionally draining job you could do. You truly do not know how stupid people are until you work in retail. I’ve known people who have quit within working for the company a few weeks or a couple of months. MAC is not about being a makeup artist, you must understand that. It’s about selling makeup, which sounds easy enough, but it’s so draining dealing with 40+ customers on a daily basis who want to rag on, be rude, passive aggressive, or just plain idiotic. It’s just about making sales People literally lick people from head office’s holes as well. If you don’t lap up every single thing a hr member says to you, smiling and nodding blindly and not questioning anything, they really don’t like that. If you dare to be critical of any of the products (which there are quite a few to be critical of) then they get severely triggered They try to enforce and teach counter artists how to act with customers in a really unrealistic way, but I guess it’s easy to just tell people what you think will work in your head when you’re in an office all day and worked at a secluded counter for 2 years in 2004 Whenever hr comes to visit they stand around like hawks forcing you to follow and talk to customers even though the customer’s made it apparent they just want to look. They force you to go talk to the customer multiple times and there have been so many times where customers get seriously agitated. Hr in store will shred apart every little thing you do if you don’t act like a robot with a stick up your hiney

    Show More

    Advice to Management

    -You need to realise that half the stuff you teach us at update seriously is not applicable on counter -stop showing the FISH video -stop blindly taking the customers side each time -realise you have it SERIOUSLY easy when you’re in store for 3 hours only in a morning and get to just leave and it’s not an actual insight of what it’s like working in what feels like an actual hellhole sometime. In my store, bounce... + just sometimes doesn’t fkn work!

    Show More
    MAC Cosmetics2019-02-18
  7. "Retail artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at MAC Cosmetics part-time

    Pros

    Get to play with makeup

    Cons

    None! It’s a great job

    MAC Cosmetics2018-10-06
  8. "MAC part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at MAC Cosmetics part-time for more than a year

    Pros

    Great team Training opportunities Opportunity to grow Great discount

    Cons

    Work life balance Working most weekends

    MAC Cosmetics2018-09-18
  9. Helpful (1)

    "Mac artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist in Brisbane
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at MAC Cosmetics part-time for more than 3 years

    Pros

    Artistry training Working with great products Free product/gratis

    Cons

    No work life balance Management unreasonable Cliquey environment

    MAC Cosmetics2018-09-18
  10. "Make up artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at MAC Cosmetics part-time

    Pros

    Team support and the relationship you build with other make up artists. Gratis. You get learn industry focused advanced make up skills.

    Cons

    Management. Working hours can be bad but depends on location.

    MAC Cosmetics2018-08-13
Found 1353 reviews