Madame Tussaud's Reviews

Updated 10 Apr 2020

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3.1
49%
Recommend to a Friend
52%
Approve of CEO
Madame Tussaud's CEO Nick Varney (no image)
Nick Varney
26 Ratings
Pros
  • "Free entries into Merlin Attractions, flexible scheduling, no prior work experience needed(in 4 reviews)

  • "Great part-time job for college students(in 4 reviews)

Cons
  • "A bumpy beginning as a new attraction in Nashville but has evened out now and is on the rise(in 7 reviews)

  • "multiple parts of the museum is malfunctioning and management refuses to fix it, instead they put money into useless projects(in 3 reviews)

More Pros and Cons
  1. "There are a lot of ups & downs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Experience Host in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Madame Tussaud's part-time for more than a year

    Pros

    New experience & incentive Bonuses

    Cons

    The traveler's scene of entitlement

    Continue reading
    Madame Tussaud's2020-04-10
  2. "a pleasant palace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guidance Consultant in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Madame Tussaud's full-time for less than a year

    Pros

    managers are understanding and really enjoyable job

    Cons

    working hour is sometimes late and low salary

    Madame Tussaud's2020-03-12
  3. "Great working environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Actor/Duty Manager in Singapore
    Recommends
    Positive Outlook

    I worked at Madame Tussaud's full-time for more than 5 years

    Pros

    Good salary and growth depends on your potential on what you want to achieve in the long run in the company. Awesome colleagues and workplace

    Cons

    Work-life balance Overtime paid by hours

    Madame Tussaud's2019-10-24
  4. Helpful (1)

    "Can get very busy during peak seaons"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Seasonal Host in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madame Tussaud's part-time for less than a year

    Pros

    Variety of work Assistance from Managers at all times

    Cons

    Customers get very angry waiting in line Very repetitive work at times

    Madame Tussaud's2019-09-19
  5. Helpful (1)

    "Good part-time employment for college students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Madame Tussaud's part-time for less than a year

    Pros

    Great part-time job for college students Great management

    Cons

    Lacks flexible work hours for part-time positions

    Madame Tussaud's2019-07-30
  6. Helpful (1)

    "Part time guest relations host"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Madame Tussaud's part-time

    Pros

    Close knit working colleagues, good benefits even for part timers

    Cons

    Basic pay is very low for part timers

    Madame Tussaud's2019-06-11
  7. Helpful (3)

    "Poor management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cash Control 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Madame Tussaud's part-time for more than 3 years

    Pros

    Fun at times the staff morale was high due to a balance between seasoned and new employees

    Cons

    Disorganized management. No employee appreciation. Favoritism is the management style.

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    Madame Tussaud's2019-06-26
  8. Helpful (1)

    "Mediocre"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Relation in Singapore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Madame Tussaud's full-time for more than a year

    Pros

    The magic passes that give you access to quite a lot places worldwide under Merlins and the wonderful colleagues

    Cons

    Very judgmental management they judge you based on your character not work performance. Promotion path is virtually unobtainable and it's very very slow process only the selected are nominated otherwise forget it. Management between managers varies from very good to borderline and mediocre Dated equipments with no clear direction for a foreseeable future and a very turnover rates within 4 years of opening and the staff working there are mainly made up of part-timers and a substantial amount of full-timers.

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    Madame Tussaud's2019-05-08
  9. Helpful (1)

    "Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Manager in Hong Kong
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Madame Tussaud's

    Pros

    Stable environment, nice colleagues, well commission

    Cons

    Nothing to learn, difficult to promote

    Madame Tussaud's2019-04-12
  10. Helpful (2)

    "They truly don't care if you like your job or not."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Experience Host in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Madame Tussaud's part-time for more than a year

    Pros

    Free entries into Merlin Attractions, flexible scheduling, no prior work experience needed. The Studios team is friendly and more than happy to answer questions about the work they do.

    Cons

    No real leadership, there are managers but not much in regards to mentoring or guidance. If you are a favorite, you can pretty much get away with anything but being caught stealing. Higher ups treat you like you are stupid and incapable of doing anything but the very basics of your job. And your job, it will change, but not usually for the better. Training is a joke, no manuals, no onboarding or eLearning. A couple of days of shadowing and into the fire you go. Expect no help from the duty managers, they are just there to socialize and complain to each other.

    Continue reading
    Madame Tussaud's2019-02-15
Found 68 reviews