Marks & Spencer Reviews | Glassdoor.com.au

Marks & Spencer Reviews

Updated 19 Jun 2019

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Found 2276 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
76%
Approve of CEO
Marks & Spencer CEO Steve Rowe
Steve Rowe
687 Ratings
Pros
  • "Good staff discount card immediately(in 307 reviews)

  • "Good pay with a good staff discount(in 200 reviews)

Cons
  • "I couldn't fault my experience with M&S(in 78 reviews)

  • "long hours as any jobs working in retail(in 77 reviews)

More Pros and Cons
  1. "You get out what you put in"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Marks & Spencer

      Pros

      Unlimited promotion opportunities (only if the NRBP likes you or doesn't need anything from you)

      Cons

      Being unable to apply for jobs without authorisation from at least 5 people. No sight of what roles might be available

      Marks & Spencer2017-02-20
    • "Coach"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Marks & Spencer part-time for more than 8 years

      Pros

      Good place for work retailer employee

      Cons

      Management communication not too professional

      Marks & Spencer2019-06-19
    • "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer full-time for more than a year

      Pros

      Benefits and good staff discount. Progression opportunities, nice atmosphere, a lot of helpful colleagues.

      Cons

      Lazy coworkers, weird working hours Politics

      Marks & Spencer2019-06-14
    • "Good company to work with"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Assistant in Banbury, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time for more than 3 years

      Pros

      Pay is good for retail.

      Cons

      Like any other retail job, you have to be flexible with your working hours. Some days you will be working until 9pm and other days you will be working until 3pm.

      Marks & Spencer2019-06-13
    • "Mixed experience depending on team"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Marks & Spencer full-time for more than 3 years

        Pros

        - good office and location

        Cons

        - different cultures within each team

        Marks & Spencer2019-06-13
      • "Good but less supportive over time"

        StarStarStarStarStar
          Former Employee - Customer Service Assistant in Manchester, England
          Recommends
          Positive Outlook
          No Opinion of CEO

          I worked at Marks & Spencer part-time for more than 3 years

          Pros

          Decent pay Nice community Good discount at 20% off

          Cons

          Losing benefits over time Store closures + uncertainty

          Marks & Spencer2019-06-12
        • "Very good company to work."

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Assistant Sales Manager in London Colney, England
          Recommends
          Positive Outlook
          Approves of CEO

          I worked at Marks & Spencer full-time for more than 5 years

          Pros

          M&S is a great company to work. They really take care about customers and staff.

          Cons

          I cannot really think about cons. Only that at xmas time the hours was a little longer than usual.

          Advice to Management

          Thank you all for the amazing performance

          Marks & Spencer2019-06-11
        • "M&S REVIEW"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Sales Advisor in Windsor, South East England, England
          Recommends
          Neutral Outlook
          No Opinion of CEO

          I worked at Marks & Spencer part-time for more than a year

          Pros

          Friendly environment not boring, versatile role

          Cons

          A lot of work due to it being a department store

          Marks & Spencer2019-06-11
        • "Not too bad a job to be fair"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee in Belfast, Northern Ireland
          Recommends
          Neutral Outlook
          Approves of CEO

          I worked at Marks & Spencer part-time for more than a year

          Pros

          Lovely workmates, 20% discount in store

          Cons

          Hard work, tiring especially with some customers

          Marks & Spencer2019-06-10
        • "Great progression opportunities"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Customer Assistant in Southampton, England
          Recommends
          Neutral Outlook
          Approves of CEO

          I worked at Marks & Spencer full-time for more than 3 years

          Pros

          - competitive salary - friendly staff and work environment - training - plenty of opportunities to progress within the company - employee benefits including staff discount

          Cons

          - the interview process is awful so some staff lack competency meaning you sometimes have to pick up the slack

          Advice to Management

          - change the interview process to focus on work ethic and competence in the job not just customer service

          Marks & Spencer2019-06-07
        Found 2276 reviews