Martins Point Health Care Reviews

Updated 8 Jun 2020

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2.2
17%
Recommend to a Friend
22%
Approve of CEO
Martins Point Health Care President & CEO Dr. David Howes
Dr. David Howes
35 Ratings
Pros
  • "Good starting pay, good benefits(in 7 reviews)

  • "Great place to work, good pay, fun people to work with(in 6 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "At first it was great, now very poor place with low morale!"

    1.0
    Current Employee - Patient Service Representative 

    I have been working at Martins Point Health Care full-time

    Pros

    Coworkers, learning experience and the occasional department lunches.

    Cons

    Management treats employees like children and always watching you every second of your shift. Even though many of us have more experience and schooling than them.

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  2. Helpful (2)

    "Beware"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Provider in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Martins Point Health Care full-time for more than 3 years

    Pros

    Location and Co workers , pay

    Cons

    Management , culture of Favoritism, intolerance of independent thought

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  3. Helpful (4)

    "Miserable place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PSR in Portland, ME
    Doesn't Recommend
    Negative Outlook

    I have been working at Martins Point Health Care full-time for more than 3 years

    Pros

    Good starting pay, good benefits

    Cons

    Major turnover company wide, unqualified management, rewarded only for number of calls taken instead of patient care, too much hiring from outside instead of promoting talent from within.

  4. Helpful (4)

    "Used to be an amazing company to work for"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at Martins Point Health Care full-time

    Pros

    Great pay and benefits

    Cons

    Management and staff are on a revolving door Too money-oriented and not about the patients' Short-staffed and high burnout rate

  5. Helpful (3)

    "Poor management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Patient Service Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Martins Point Health Care part-time for more than a year

    Pros

    Pay is a little better than most jobs, but not enough for someone with a bachelors degree. There are people who didn’t go to college here that make way more than I do per hour. That’s about it. Oh! A parking garage for when they make us drive in when it’s snowing hard even if the sites we answer for are closed.

    Cons

    Management is terrible, yet they are making WAY more money than me. They lack the education and experience it takes to be able to criticize the employees the way that they do.

  6. Helpful (7)

    "Wrong Leaders in Wrong Roles"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Health Plan in Portland, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Martins Point Health Care full-time

    Pros

    Under the right leader, in the right department, a solid place to spend time on meaningful work

    Cons

    It has been painful to watch the many leaders (directors, vps, coo) who have been promoted into key leadership roles that are simply not qualified or because they were next in line or irrational decision making by the CEO

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  7. "Tested both automation and manually"

    5.0
    Former Employee - QA Engineer 

    I worked at Martins Point Health Care full-time for more than 5 years

    Pros

    The team, the facility, the location, the managers/stakeholders/BA, the director, the culture and environment, the advanced technology etc.

    Cons

    Nothing really, everyone was great to work with.

  8. Helpful (8)

    "Poorly managed and perpetually bleeding talent"

    2.0
    Former Employee - Anonymous Employee in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Martins Point Health Care full-time for more than 3 years

    Pros

    You'll get a ton of free food. The salaries are quite high, especially for a nonprofit. A few teams are genuinely talented, and I believe the company really does try to do right by their patients and members. The CIO seems to be a genuinely good leader, and would probably make a good CEO if he actually sticks around that long. Big bank account and strong balance sheet.

    Cons

    Where to begin? The problems start at the top. The CEO is a genuinely nice man, but this company needs someone to take firmer control and provide clear vision, direction, and accountability. As it stands now, it's more like the company is made up of many unrelated fiefdoms pulling in different directions and jockeying for position. Top to bottom the company is rife with managers who epitomize the peter principle. The better ones seem afraid to speak the truth for fear of being the tall poppy. The technology is dated and sometimes downright archaic, to the point that it's detrimental to business processes. Being stuck using it may jeopardize your career and prospects of working elsewhere. The other reviews criticizing the culture are spot on. The phony "culture" of mandatory fun reigns supreme, and this has led to an organization where results aren't particularly valued by comparison. Actual talent and new ideas are often seen as a threat. Depending on your department, being good at your job and trying to improve things may get you nowhere fast - or even straight up shown the door. Top talent is forever fleeing for greener pastures, and turnover is a constant issue. Being cash-rich and badly managed has allowed the company to become bloated and disjointed while somehow still feeling understaffed for many of the core functions.

  9. Helpful (6)

    "If you care, you’ll burn out quickly."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leader 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Martins Point Health Care full-time for more than 3 years

    Pros

    A ton of kind, compassionate, caring people who speak with patients, members and providers. They are the true heroes of Martins Point. Great opportunities for development, personal growth, and learning. Wonderful campus on the water, very beautiful space.

    Cons

    The technology is pieced together and does not support the work that needs to be done. The IT department is completely disconnected from the business which makes it impossible for them to support staff. They encourage leaders to put pressure on employees to increase productivity when they are severely understaffed. This results in burnout, turnover, hiring, and training which costs the organization $$. While claiming to be a customer focused organization, they sacrifice the health care and experience of their patients by not hiring enough people to answer the calls in the contact center.

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  10. Helpful (3)

    "You'll learn alot...and then likely get fired"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Disapproves of CEO

    I worked at Martins Point Health Care full-time for more than 5 years

    Pros

    Deep pockets and great opportunities to learn valuable skills

    Cons

    Management has a reputation of being out for themselves, not a collaborative or trustful place at all.

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Found 65 reviews