Mediaocean Client Support Specialist Reviews

Updated 8 Dec 2019

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3.6
99%
Recommend to a Friend
99%
Approve of CEO
Mediaocean CEO     Bill Wise
Bill Wise
7 Ratings
  1. "Former employee"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Specialist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mediaocean full-time for more than a year

    Pros

    Ability to work from home, unlimited PTO, stocked kitchen

    Cons

    Low salary, lack of communication, inability to grow

  2. "Great Culture and Benefits but Pay Could Be Much Better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mediaocean full-time for more than a year

    Pros

    The open PTO is great. Great company culture with social events held at least monthly. Everyone is very friendly and helpful, which makes collaborating throughout the company enjoyable and easy. Great work/life balance. Never had to stay late or work more than 40 hours a week.

    Cons

    Pay is lower than average and promotions/raises are essentially non-existent. Annual salary increases are higher than average but not usually enough to correspond with experience gained over several years. Turn over is high as people tend to leave around the two-year mark for jobs with better pay and/or career growth. Career growth can be a problem and it wasn't really discussed with me. My role lacked advancement which is one of the main reasons I left. Teams tend to be spread out throughout the various office, so you tend to only interact via online or by phone. This can also be a problem for getting recognized by upper management if you're outside the New York office since the majority of them work out of the NYC office. Mediaocean owns many software systems, which can be a problem if your team is small. It can be difficult to be knowledgeable about how each software works if you’re working on a multitude of platforms.

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  3. Helpful (2)

    "850 Lb Media Gorilla"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mediaocean full-time for more than a year

    Pros

    Diverse team. Market leader in media management agency software. Tons of perks around the office - game room, frequent food, monthly breakfasts, flexibility in office hours, well known brand in market, very intelligent team and organization

    Cons

    Office politics, a lot of chatter, some folks are bi-lingual in that they talk out of 2 sides of their mouths, sold to Vista Equity Partners in 2015, 20% lay off followed, sometimes too many projects going on at once makes delivering on customer needs and expectations challenging

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  4. "The best company I've ever worked at!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Associate Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mediaocean

    Pros

    Mediaocean has the best company work life/culture I've ever worked at. I've worked at many other large companies where the upper management and even supervisors didn't care about employee well-being. That's not the case here. I feel comfortable chatting with all levels of management including CEO, Directors, SVP's and VP's. Tremendous room for growth, and encouraged between departments. Management is ALWAYS trying to improve, expand and listen to employee needs and recommendations. Perks are awesome, including on-site manicures/massages once a week, as well as weekly workout classes such as Yoga & Zumba to promote employee health! Overall, hands down the best company I've ever been a part of.

    Cons

    I have no cons to report.

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  5. "Great place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mediaocean full-time for more than 8 years

    Pros

    Work with lots of smart, friendly, super helpful people. Great, fun environment, and challenging work in an interesting industry. Company offers lots of perks for employees - great events/parties, happy hours, etc. Beautiful office space! Management encourages a work/life balance - almost unheard of at so many places!

    Cons

    For all the perks, a lot of benefits have also been reduced/eliminated... i.e there is no retirement benefit anymore (no 401k matching contributions, or profit sharing plan of any kind), healthcare premiums have become super expensive as it appears the company is covering a lot less of the premium. Furthermore, raises/salary increases are becoming more and more rare. If you're taking/reducing benefits, raises should help offset that for your employees. So much money seems to be spent on the office space and company perks, but a decent raise could really make employees feel valued.

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  6. "A great company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mediaocean

    Pros

    Terrific co workers on site massages on site zumba, on site yoga on site manicure / pedicures stae of the art office space fantastic parites Regular updates from senior management

    Cons

    can't think of any cons at present

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  7. Helpful (9)

    "Don't believe the hype or fake reviews."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Specialist in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mediaocean full-time for more than a year

    Pros

    Free breakfast, great events, good work life balance, decent products, ez commute, flex time and time off policies, cool and caring co-workers.

    Cons

    It is a ok, middle of the road company, not bad but definitely not great. There are some bad managers, old products and the work can be tedious and unappreciated. Very little WFH which sucks. Management does care about the company, but not really the people, we are along for the ride. They are trying very hard to change the reputation of the company. Some marketing people were brought in to change the image of the company and CEO. It is common knowledge around MO they have been writting fake GD reviews, as there were so many bad reviews from before.

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  8. Helpful (7)

    "Mediaocean Client Support Specialist Position - Don't take the gig."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Support Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Mediaocean full-time for less than a year

    Pros

    Decent Pay, Always busy, tons to learn, great co-workers, great networking job, lax office environment (Chicago).

    Cons

    Sub Par Management. Little to no training. Over promise on everything imaginable. Product always breaks, there is no stability with the software. Clients are always pissed and that makes your job so much worse than it already is. Pressure and stress are unbearable 90% of the time. Management doesn't help unless you are in the same office. If you are a remote employee you will have a real tough time getting the help you need to succeed at this position.

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