Medibank Employee Reviews about "medibank"

Pros

Medibank is a great place to work. Flexibility and work-life balance are at the heart of the company.

Cons

Technology infrastructure could do with more investment as this sometimes affects productivity.

Pros

Training and role was totally home based, and paid overtime

Cons

Low pay, absolutely no contact with the team, no meetings, would never have spoken to anyone at Medibank if we had not made our own teams chat for support

Pros

Great flexibility, fantastic office and location, some professional and knowledgeable colleagues, investment in some resources and IT infrastructure

Cons

unreasonable deadlines, workload was over the top, flexibility means giving up on having a life outside, false sense of inclusiveness and diversity exactly what Medibank pays so much for

Pros

Head office building is amazing - like a multi-colored spaceship (google it). Great if you catch a train to the city as it is right next to Southern Cross Station

Cons

Working on the phones (customer service) at Medibank is single-handedly the worst job I ever had in my life (for context I've worked in similar roles at several companies in Melbourne): - Customers are usually on hold for between 20-50 minutes - and are either MISERABLE or ANGRY by the time they speak to you. (There are 2-3 Million Customers - and anywhere between 300-600 CSO's, do the numbers). - Every millisecond of your time is measured - spend an extra 5 minutes in the toilet? Get a 'talking to' by your "People Leader" to 'manage your time better'. (Your 'people leader' is sometimes an external hire with much less knowledge than you, but they have 'managing experience' - so you're usually ). You are also measured by 'how quickly' you handle the call (AHA - Average Handling Time). A bit hard when you're telling a 70 year old widow that she's not covered for her hip-replacement. - The metrics of this time measurement go against the 'values' of the company. Explained: If i spend an extra 5-10 minutes answering multiple questions or explaining someones cover for e.g., i reduce their need to call back to ask another question - But if someone just answered their question (and not their underlying query) and gets them of the phone in 2 minutes - they have better statistics than me! (Even though that same member will call back in 10 minutes to be on hold another 45 min and speak to a completely new person again. AWESOME! - I had 5 different 'people leaders' in a 12 month period. So after a while you stop seeing them as a 'leader' and more as a 'placeholder' - As your breaks, calls, toilet time are measured by the second - you are encouraged to be a clock watcher. - All the great facilities and work-life balance DO NOT APPLY to call-center workers - we are literally livestock hooked up to systems that measure our 'output' - I felt like a cow being milked almost everyday. - There were times where I had to place a all on hold to call another department, who then placed me on hold to check with another department. Literally a chain of people on hold. - The CEO was doing his best to bring Medibank into the 21st Century - why innovate when you had a monopoly for decades and guaranteed government contracts? - Everyday, for 1 year; I would have a customer break down sobbing because they're not covered or their child is not covered. (They don't understand how their cover works! A salesperson wont explain because they want the sale, and why would we because we're incentivised to get them off the phone ASAP). This soon turns into pleasing/begging, or outright anger directed AT YOU, the representative of Medibank. - You have to work public holidays (hahaha - I HATED my life when I had to do this) - The main thing is you don't feel like a PERSON. You are a TOOL, someone to field the 'nasty general public' who in turn are nasty because they have been serviced by TOOLS - not PEOPLE

Pros

Free fruit every morning. Coffee machine. Free food on Fridays (sometimes). Nice building. The manager that we had was genuine and reasonable.

Cons

I started at medibank on a temp contract with the promise of 22 permanent positions. We were told a week before the end of the contract that they would be extending it for an extra week, only to be informed two days before that they weren't and that they would no longer be hiring for the permanent positions offered at the start, giving us two days to find a job elsewhere. When breaking this news, it was announced very bluntly. They didn't show any remorse or empathy which was very odd as being in a customer service role they teach that this is so important. Unfortunately, we didn't have a foot to stand on as the original contract ended that week and they never exteneded the contract in writing. Not only that, management was very rude on more than one occasion - perhaps because we were temps. A colleague of mine asked a simple question to a manager that was minding us at the time, only to be given a rude and unnecessary response. Very disappointing.