Medibank Employee Reviews about "work life balance"

Updated 24 Feb 2020

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3.1
54%
Recommend to a Friend
79%
Approve of CEO
Medibank Managing Director & CEO Craig Drummond
Craig Drummond
66 Ratings
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Reviews about "work life balance"

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  1. "Yep"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Nurse in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank full-time for more than a year

    Pros

    Good work life balance nice

    Cons

    I would like to be paid more

  2. "Red tape"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Medibank full-time for more than 3 years

    Pros

    Great people Great culture Great work life balance

    Cons

    Too many people Too much red tape Too slow Too much middle management

  3. "Overall pretty good after a big period of instability"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of in Melbourne
    Negative Outlook
    Approves of CEO

    I worked at Medibank full-time for more than 5 years

    Pros

    Genuine commitment to wellbeing and work life balance, and customer focus of current CEO. Amazing Head office building. Seems to have settled down a bit with the current CEO after a period of crazy management restructuring and 180 degree strategy U turns shortly after its IPO

    Cons

    Tough industry to be in with cost pressure on Health insurance. Frequent restructures. Some Execs can be difficult to deal with

  4. "Fantastic team"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Care Coordinator in Brisbane
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Medibank full-time for less than a year

    Pros

    Great team, perfect work life balance

    Cons

    Management, no work from home option.

  5. Helpful (3)

    "6 years at Medibank"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medibank full-time for more than 5 years

    Pros

    Heavy focus on work/life balance

    Cons

    Too top heavy with little to no cohesion or accountability at all levels. Progress is way too slow compared to other similar sized insurers I've worked for.

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    Medibank Response

    June 10, 2019Employer Brand Specialist

    Hi there, thank you for leaving some feedback about your previous experience with Medibank. At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us was not all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. Please contact us on P&C_Communications@medibank.com.au Warm regards

  6. Helpful (7)

    "Call Centre: Worst job of my entire life (no exaggeration)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service/HPAT in Docklands
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medibank full-time for more than a year

    Pros

    Head office building is amazing - like a multi-colored spaceship (google it). Great if you catch a train to the city as it is right next to Southern Cross Station

    Cons

    Working on the phones (customer service) at Medibank is single-handedly the worst job I ever had in my life (for context I've worked in similar roles at several companies in Melbourne): - Customers are usually on hold for between 20-50 minutes - and are either MISERABLE or ANGRY by the time they speak to you. (There are 2-3 Million Customers - and anywhere between 300-600 CSO's, do the numbers). - Every millisecond of your time is measured - spend an extra 5 minutes in the toilet? Get a 'talking to' by your "People Leader" to 'manage your time better'. (Your 'people leader' is sometimes an external hire with much less knowledge than you, but they have 'managing experience' - so you're usually ). You are also measured by 'how quickly' you handle the call (AHA - Average Handling Time). A bit hard when you're telling a 70 year old widow that she's not covered for her hip-replacement. - The metrics of this time measurement go against the 'values' of the company. Explained: If i spend an extra 5-10 minutes answering multiple questions or explaining someones cover for e.g., i reduce their need to call back to ask another question - But if someone just answered their question (and not their underlying query) and gets them of the phone in 2 minutes - they have better statistics than me! (Even though that same member will call back in 10 minutes to be on hold another 45 min and speak to a completely new person again. AWESOME! - I had 5 different 'people leaders' in a 12 month period. So after a while you stop seeing them as a 'leader' and more as a 'placeholder' - As your breaks, calls, toilet time are measured by the second - you are encouraged to be a clock watcher. - All the great facilities and work-life balance DO NOT APPLY to call-center workers - we are literally livestock hooked up to systems that measure our 'output' - I felt like a cow being milked almost everyday. - There were times where I had to place a all on hold to call another department, who then placed me on hold to check with another department. Literally a chain of people on hold. - The CEO was doing his best to bring Medibank into the 21st Century - why innovate when you had a monopoly for decades and guaranteed government contracts? - Everyday, for 1 year; I would have a customer break down sobbing because they're not covered or their child is not covered. (They don't understand how their cover works! A salesperson wont explain because they want the sale, and why would we because we're incentivised to get them off the phone ASAP). This soon turns into pleasing/begging, or outright anger directed AT YOU, the representative of Medibank. - You have to work public holidays (hahaha - I HATED my life when I had to do this) - The main thing is you don't feel like a PERSON. You are a TOOL, someone to field the 'nasty general public' who in turn are nasty because they have been serviced by TOOLS - not PEOPLE

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    Medibank Response

    January 7, 2019Enagagement & Sourcing Coordinator

    Hi there, Thank you for leaving feedback about your previous employment experience with Medibank. We pride ourselves on our people, our culture and our strong customer focus, so we’re really sorry to hear that your experience with us hasn't been all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. If you can please contact us on P&C_Communications@medibank.com.au We’ll also make sure your feedback is provided to the correct team and department. Warm regards

  7. "Good"

    3.0
    Former Employee - Anonymous Employee 

    I worked at Medibank full-time

    Pros

    More focussed on business goals

    Cons

    No flexibility at work. lacks work life balance

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  8. Helpful (1)

    "So much potential"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Medibank full-time for more than a year

    Pros

    Lovely working environment especially Melbourne head office. A culture that foster work life balance, respect diversity and supportive of staffs wellbeing.

    Cons

    Dysfunctional ways of working - lots of overlap and inefficiency, lack of unifying business metrics and strategy, lack of empowerment in people to get work done.

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    Medibank Response

    April 10, 2018Engagement & Brand Lead

    Hi there, Thank you for leaving some feedback about your time with Medibank. At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us wasn’t all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. Please contact us on P&C_Communications@medibank.com.au Warm regards

  9. Helpful (1)

    "Sales Leader"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Leader in Melbourne
    Recommends
    Positive Outlook

    I have been working at Medibank full-time for more than 3 years

    Pros

    Work life balance and career opportunity

    Cons

    Very manage up and lacks stability

  10. "For Better Health"

    4.0
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medibank

    Pros

    A company that lives the values of "better health". The company initiative "Ritualize" was a testament to this value. The program really challenged me to reevaluate my work life balance, health, diet and general well being.

    Cons

    The company is on a transformation journey (which is a good thing). Not ideal though for those who cannot adapt well to change.

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Found 19 reviews