"Client Success Manager"
StarStarStarStarStar
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Meltwater Reviews
501 reviews
Filter
Filter
Pros
"The office culture creates an enjoyable work environment that makes you excited to go to work everyday" (in 36 reviews)
"Hard work that is not meaningless" (in 31 reviews)
Cons
"Work-life balance can sometimes be hard to manage" (in 62 reviews)
"No work-life -balance, inflexible working hours, old fashioned leadership" (in 19 reviews)
![Meltwater Logo]()
RecommendsPositive OutlookApproves of CEOI have been working at Meltwater full-time (More than a year)
Pros
I started Meltwater in January 2017 as a client success representative and moved into a client success management role at the beginning of July 2017. Fast progression was definitely not something I experienced at my previous role and with the company expanding so quickly, if you work hard, senior management will always reward those.
Another aspect I love about working at Meltwater is the autonomy you have in your day to day. No one day is the same and you have the trust in your management team to run your own business.
Working at Meltwater is not a walk in the park, you work hard and you get rewarded for working hard, though there is always constant support from not only your direct line manager but from your managing director, area direct, executive director all the way up to our CEO Jorn.
We have many different people working at Meltwater and diversity is encouraged and celebrated. The culture at Meltwater is always inclusive and supportive in whatever direction you would like to head.
A few other key benefits:
- Intelligent and driven people around you
- International travel opportunities
- The people in senior management are genuinely there for your development and it is not all about sales or resultsCons
I wouldn't say there were any downsides
Meltwater 2018-05-03 19:01 PDT![Meltwater Logo]()
"Fun first job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Meltwater full-time
Pros
fun people, fun office environment, good staff activities, try to get you to develop personally, good exposure to businesses industries, great for developing skills like negotiation, conflict resolution, relationship mangement
Cons
very sales focused, very focused on monetary targets, young managers (promote on potential not experience) which leads to inexperienced management in some respects - micromangement
Meltwater 2018-05-02 03:00 PDTHelpful (2)
![Meltwater Logo]()
"Worked in Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Meltwater full-time (More than a year)
Pros
-Work with smart, fun and like minded people.
-Everyone is hungry to over achieve
-Managers are very invested in you. Sometimes overly so.
-If you buy into the company and culture, you will really enjoy your time there.
-Big time salary if you crush your quotas.
-International travel at times for events or client meetings
-You learn a lot really quickly.
-Broad market to sell to. Good product overall.Cons
-Fancy job titles that don't mean much, managers are promoted off sales performance not managerial potential. Lack of training for managers
-The product is a nice to have most of the time, but as sales reps, we sugarcoat a lot of the features to people who don't know better.
-Lot's of churn in the long run due to using tactics like "auto renewals" as an excuse to bill clients for one full year even though they wanted out.
-Almost all managers are homegrown (not hired from other companies), so they only know one single style of management. It is almost a brainwash.
-Zero Work/life! You are expected to make work your life. In sales, prospecting is a necessity, Meltwater expects you to put in 2-3 hours every night to get new prospects for the next day.
-Lying about product pricing is their best way to close deals. Heavy discounting that is totally up to you and your manager beside you. The same solution can range from 1k-50k/yr all depending if you feel like your client has the money.
-Drinking culture.
-Sales factory, if you start in sales, there isn't anything you can progress to out of sales.Advice to Management
Start getting outside managers in, homegrown managers are good to perpetuate company culture, but valuable lessons can be learn from managers with outside experience.
If not, the culture will start to look like religion-- those who don't buy it are out.
Work on pricing transparency.Meltwater 2017-12-11 22:39 PSTHelpful (5)
![Meltwater Logo]()
"Smoke and mirrors"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Meltwater (Less than a year)
Pros
- Great culture - everyone takes an hour everyday and has lunch together, games throughout the month to motivate people and promote teamwork, end of the month parties are crazy if everyone meets target
- Regular one on one time with your manager- you sit down once a week to chat about the week, what areas you need help in and future career prospects.Cons
- All they care about is money and if you don't meet target it's your fault and not the fact that they charge too much for a basic (and non-essential) service
- Very blurry lines when it comes to ethics - client acquisition reps always misrepresent the true potential of the product and account managers will constantly lie to clients about price increases (saying that it's due to copyright licenses or that they're offering a discount when they're really just trying to increase your fee by 10%). There's been some dodgy stuff in the news about the management team and from what I saw in my time there it's true.
- Everyone's a manager. The exec team and management team are way to young and inexperienced. People get promoted quickly because they meet their sales targets but are given no formal training on how to manage and develop their direct reports.Advice to Management
-Be open to other ways of running a business - the wheel won't keep turning if you continue to rely solely on aggressive sales tactics to sell the product.
- bring in more upper management from outside the business- you pride yourself on the fact that the entire exec team started as sales reps less than 10 years ago but there is too much inexperience and narrow-mindedness in the leadership of the companyMeltwater 2017-07-21 15:58 PDTHelpful (2)
![Meltwater Logo]()
"Beware of the unicorns"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Meltwater full-time
Pros
- People: Meltwater hires cool people with personality.
- Potential: If you're damn good at selling the sky is the limit
- Perks: Last day of the month is always funCons
- People: You will get micro-managed. You must abide by the "Meltwater" way to fit in and be accepted by higher management especially. You will be expected to work overtime and on weekend, but be tricked into thinking this is because you want to. You will also have to deal with some very difficult personalities in senior management.
- Potential: Yes, you will be able to progress through the company quite quickly, but what this means is that there is a level of inexperience from management, with most things being dealt with much like high school. If you are popular you'll be looked after, if you're not, well good luck next target. Also, you will only be promoted if you hit every target. Targets are everything, and whilst your wins are celebrated, the losses are what management will ponder on. Also, hitting targets are not enough, you are expected to exceed these, every month to be considered for any potential job movement.
- Perks: Yes there is a cool office with a table tennis table, but this is the fluffy stuff. It is simply a means of deflecting from the fact your job will be monotonous, the number one goal of the company is sales and not people development and by no means will this stuff ever help when you have missed consecutive targets and getting a bare minimum salary.Advice to Management
- Be open to new ideas and management styles
- Realise that not everyone excels in the confines you set them in
- Hire some more females in you AD/ED levels especially
- Do not ponder on the losses and hold this against people
- Be open to suggestions
- Do not promise the world and offer up a small consolation prize
- Explain to people in their interview that they will work in sales
- Communicate with your employees
- Do not blame churn on your account managers. They work their butts off. Look at your product, sales methodology, pricing and press for blame.Meltwater 2017-07-11 22:55 PDT![Meltwater Logo]()
"Great culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Meltwater full-time
Pros
They hire on potential rather than experience and I love that!
Cons
Work hard, play hard attitude
Advice to Management
Keep up the great work
Meltwater 2017-06-13 22:27 PDT![Meltwater Logo]()
"Good People and Culture, BUT..."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Meltwater full-time (More than a year)
Pros
- Good People and Culture
- Competitive salary
- Communication with other overseas branchesCons
- Too many managers
- Lots of technical issues in newly launched productsMeltwater 2017-01-18 14:56 PSTHelpful (1)
![Meltwater Logo]()
"Hard work, high reward"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
quick progression for those that are prepared to work hard, get results and show dedication to the company mission. Good company, takes care of employees and is in a good space that will continue to grow. lots of travel for mgmt
Cons
hard work and not for people that want to take their time to learn things
Advice to Management
keep it up
Meltwater 2016-11-15 02:13 PSTHelpful (8)
![Meltwater Logo]()
"Don't Drink the KoolAid"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at Meltwater full-time (Less than a year)
Pros
Cool parties, Company seems well-known/well-liked by customers, young, tech-savavy coworkers
Cons
Cult-like, poor management, no one with real world experience or experience outside this toxic environment. They expect long hours, working late and on weekends, for no extra compensation. You could be working all day long and they would still expect you to stay an extra few hours to send emails and do presentations, etc. so you don't take any of the time you could be on sales calls. You're a glorified telemarketer.
Advice to Management
Look at broader spectrums of people, don't reward cult-like devotion but actual performance,invest more time and resources in people not parties.
Meltwater 2016-12-04 21:18 PST![Meltwater Logo]()
"Managing Director"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Meltwater full-time
Pros
Great place to work, good culture
Cons
nothing much to report here
Meltwater 2016-09-04 23:44 PDT
Join the Meltwater team
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?
Meltwater Response
seconds ago
Edit • Delete