Mercer Reviews

Updated 11 Aug 2020

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3.4
66%
Recommend to a Friend
83%
Approve of CEO
Mercer President and CEO Martine Ferland (no image)
Martine Ferland
127 Ratings
Pros
Cons
More Pros and Cons
  1. "Fantastic Workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Brisbane
    Recommends
    Positive Outlook

    I have been working at Mercer full-time

    Pros

    Great reward, culture, work life balance and career opportunities. Organisation that truely practices what they preach.

    Cons

    So far this experience has been nothing but positive.

  2. "."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Owner in Melbourne
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Mercer full-time for more than 5 years

    Pros

    Good work life balance flexible

    Cons

    The place is quite a shambles


  3. Helpful (1)

    "Challenging environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Mercer full-time for less than a year

    Pros

    Modern office workspace, close to Southern Cross train station, close to cool bars and restaurants, some really talented staff, great brand to have on your CV

    Cons

    Lack of processes make it almost impossible to get work done efficiently and effectively, highly stressed management team is demotivating, work-life balance is almost non-existent

    Continue reading
  4. Helpful (1)

    "Great opportunities, and great people."

    3.0
    Current Employee - Senior Software Engineer in Wollongong

    I have been working at Mercer full-time

    Pros

    Always lots of work to do, people I worked with are amazing.

    Cons

    Profits are put before people.

  5. "Great Job with bad culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Principal in Docklands
    Neutral Outlook
    Approves of CEO

    I worked at Mercer full-time for more than 3 years

    Pros

    Pays well and rewarding

    Cons

    Management culture is very hierarchical and lack of career coaching or career prospects unless you have been there for 5+ years

  6. "Associate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate in Melbourne

    I have been working at Mercer full-time for less than a year

    Pros

    Plenty of Opportunities to work with.

    Cons

    Nothing at the moment I an think of

  7. Helpful (3)

    "Great people but tough environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Melbourne
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Mercer full-time for more than 8 years

    Pros

    People are very friendly and helpful, they are what makes the company great

    Cons

    Don’t seem to respect people who have been there a long time. Driving change which should be good as it’s needed however those making the decisions aren’t informed. Bullying culture by management

    Continue reading
  8. Helpful (1)

    "Good company to work for"

    5.0
    Former Employee - Analyst 

    I worked at Mercer part-time for more than 3 years

    Pros

    Worked for company for several years. Nice people, good job progression, etc.

    Cons

    Bad management, terrible salary progression and very long interview process.

  9. "Senior associate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate 

    I worked at Mercer full-time for more than 5 years

    Pros

    Great culture and people. Diversity in job role

    Cons

    Pay could be more competitive

  10. Helpful (4)

    "It's about the numbers, not the people."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time for more than a year

    Pros

    I cannot think of any pros of working here.

    Cons

    - Mercer is myopic and profit driven, usually at the expense of everything else. - Its strategic imperative is to underpay staff. - Salespeople have, for the most part, operated with little to no boundaries. Consequently, Mercer frequently overpromises and underdelivers. - Profitable in the past, its margins are under pressure as its ability to charge high fees on its superannuation fund and administration businesses is ending due to regulators cracking down on Superannuation fees charged. - Mercer Australia has very little autonomy. Its purse strings are held by Mercer UK and US; who neither understand the Australian business nor the local wages. Decisions are made solely on numbers, which Australia has no choice but to implement. - To satisfy cost cutting directives, Australia is letting veteran staff (ie – those who are on better salaries) go. They are either replaced by cheaper, inexperienced staff or not replaced at all. Everyone is expected to do more with less, even though they are already significantly stretched. - The exodus of veteran staff also results in a loss of corporate knowledge. There is little to no training for new staff, and they inadvertently cause errors which lead to significant problems (eg – incorrect onboarding of new members into the system). These problems do not surface till many years later and require a LOT of money to remediate. Mercer would rather budget to pay fines on SLAs than to invest in upskilling staff. - Staff morale is low and people are voluntarily leaving.

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