Mercer Reviews

Updated May 21, 2022

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Found 4,282 of over 4,852 reviews

3.9
78%
Recommend to a Friend
87%
Approve of CEO
Mercer President and CEO Martine Ferland
Martine Ferland
780 Ratings
Pros
  • "Work life balance is better than other firms around(in 462 reviews)

  • "High caliber consultants, stimulating work environment(in 217 reviews)

  • Cons
  • "Work-Life balance can be improved(in 237 reviews)

  • "Can be long hours at times with tight deadlines(in 124 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Great place to work

      Jan 31, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team to work with

      Cons

      Nothing really bad about it

      Be the first to find this review helpful
    2. 4.0
      Former Employee, more than 3 years

      Great firm

      May 8, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Values driven culture, very inclusive and flexible

      Cons

      Large US HQ makes it difficult to deliver changes

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    3. 3.0
      Former Employee

      Not good leadership

      May 13, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home Office location Work/Life balance

      Cons

      onboarding process is not goof enough

      Continue reading
      1 person found this review helpful
    4. 2.0
      Former Employee, more than 3 years

      Mercer

      Apr 20, 2022 - Claims Case Manager in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great exposure to a lot of different superannuation funds

      Cons

      Lack quality training due to a change in management and restructure

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    5. 2.0
      Former Employee, more than 3 years

      Alot of talk, not much action

      Apr 12, 2022 - Senior Associate in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are alot of check box items, that make the company look great on paper

      Cons

      The lived experience of the employee is not great, for example; they might have a 'tick' for employer of choice for women, but I would not agree that it is. Having seen 'behind the scenes' there is not transparency around salaries, support for employee sickness and well being. There is a lot of talk of flexibility but you better be in meetings that are put in your diary at any time of the day. Redundancy 'cycle' every 12 months.

      Continue reading
      1 person found this review helpful
    6. 2.0
      Former Employee, more than 3 years

      Difficult place to work

      Apr 12, 2022 - Senior Client Implementation Analyst in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - WFH flexibility - Good work colleagues and staff - Nice office location with modern facilities

      Cons

      - Most tasks being outsourced to offshore team - Many resignations due to stress - Many roles being made redundant due to constant restructuring and outsourcing to offshore

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    7. 4.0
      Current Employee, more than 1 year

      Good place to learn

      Mar 21, 2022 - Investment Consulting Analyst in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to learn for younger employees. Fairly good pay. Nice people

      Cons

      Resourcing can sometimes be tough. Stressful reporting periods

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    8. 3.0
      Current Employee, more than 1 year

      A lot of change occurring within Mercer

      Apr 2, 2022 - Senior Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Provides regional working opportunities and easy to work with Management

      Cons

      Salary increase is minimal and Oppurtunities locally to move up career is limited

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    9. 3.0
      Former Employee, more than 8 years

      Redundancies without plan

      Mar 23, 2022 - Officer in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Few really great hardworking people

      Cons

      Always on cost cutting & making people redundant, heaven for bullies

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    10. 1.0
      Former Employee, more than 3 years

      Just don’t

      Apr 11, 2022 - Helpline Consultant in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None, oh except the location

      Cons

      Bullying culture, cliquey management, need I say more

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    Viewing 1 - 10 of 4,282 Reviews

    Mercer Reviews FAQs

    Mercer has an overall rating of 3.9 out of 5, based on over 4,852 reviews left anonymously by employees. 78% of employees would recommend working at Mercer to a friend and 69% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Mercer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Mercer. This rating has improved by 2% over the last 12 months.

    78% of Mercer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mercer 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

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