Natera Customer Care Specialist Reviews | Glassdoor.com.au

Natera Customer Care Specialist Reviews

Updated 26 Apr 2019

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Found 7 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
92%
Recommend to a Friend
100%
Approve of CEO
Steve Chapman
1 Ratings
  1. Helpful (1)

    "Good Stuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist Tier I in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Natera full-time for less than a year

    Pros

    -Fantastic training program (Go Yesika!!) - Amazing co-worker support -Emphasis on work-life balance -Catered lunches to boost morale -Great work environment altogether, doesn't feel stressful or toxic -Very friendly staff -There's a sense that you're actually cared about and appreciated -flexible with schedule when situations outside work arise

    Cons

    -can't think of any right now actually

    Advice to Management

    Keep up the great work. Keep emphasizing a care for your employees. Honestly, I feel more appreciated here in these first few months than I thought.

    Natera2019-04-26

    Natera Response

    May 6, 2019Talent Acquisition and Engagement Specialist

    We appreciate your feedback as we have been working hard to make Natera a great work environment. We thrive on getting to learn more about what we are doing well, as well as things that we can improve upon. It’s great to see that you are enjoying working here, we appreciate all you ...

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  2. Helpful (1)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Austin, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Natera full-time for more than a year

    Pros

    Flexibility, work from home privileges, great medical benefits

    Cons

    No slack in work, constantly forced to take on a million and one tasks, no freedom from the phone

    Natera2019-02-22

    Natera Response

    February 25, 2019HR team

    Thank you for sharing your feedback. We are glad you enjoyed one of the many benefits we have in Customer Care, such as working from home, flexible schedule, catered lunch and one of the best benefit packages in the Austin area. The role of customer care specialists and other positions ...

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  3. Helpful (4)

    "Great company. Difficult to Advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Austin, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Natera full-time for more than a year

    Pros

    Phenomenal benefits, opportunities to learn more than one department, and continuous improvement in your career if you are willing to put in the work. Company offers continuous improvment training for your career and has opportunity for change but less for advancement. Great chance to learn new things and grow your career when planned continuous improvement training actually occurs. Wonderful staff and the building...

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    Cons

    Based on the responsibilities and workload expectations, compensation is lacking. Management has too much on their plates and doesn't follow through on employee questions and requests. Promised continuous improvement training and opportunities are often postponed for months. Other promised job opportunities are postponed for months as well.

    Advice to Management

    Hire an additional manager or hand off some of your tasks to an additional administrative assistant. Be more tranparent regarding career advancement and learning opportunities.

    Natera2017-10-24

    Natera Response

    November 1, 2017Talent Acquisition

    Thanks for sharing! It sounds like there is lots to love about our Austin location. Yes, we pride ourselves of great benefits and offer lots of experiences for people who want them. As you note, we are still building and adjusting our management work loads and building our career ...

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  4. Helpful (11)

    "Favoritism for promotions.... STILL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Natera full-time for more than a year

    Pros

    This is a great company in terms of products. I 100% believe in Natera's products and what they do for people. Catered lunches (if there's any food left by the time you get there) and free snacks. Great co-workers.

    Cons

    Tenure does not matter to this company. Customer care in particular. I can't tell you how many times I have seen many hard working individuals go for a promotion to be overlooked because management favorites others. It's is painfully obvious they go for the ones who are quiet and don't talk much. No matter if they have only 6 months experience vs someone who has 1+ years. Management is extremely new to the role and have...

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    Advice to Management

    Promote those with tenure who have shown improvement and determination. NOT based on your own personal preferences. It's painfully obvious to many.

    Natera2017-09-16

    Natera Response

    September 28, 2017Internal Communications

    Employee feedback is important to us so thank you for sharing your experiences. We also think our products are amazing! On promotions, our managers use clear criteria based on performance in current role, reliability and drive for excellence. While tenure is one factor considered, ...

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  5. Helpful (17)

    "I am so happy I made it out!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Hayward, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Natera full-time for more than a year

    Pros

    None really but they do offer benefits and hot lunches during M, W, F. They offer snacks too, just have to get there before all the greedy people eat them up (:

    Cons

    -Managers don't know how to properly manage workers; they also tend to micro manage a lot -Upper level management can be rude and lack people skills that are required to run a company -Cliquey environment throughout the company -Which results in lazy people getting hired into management, that have no prior experience and manage like mini tyrants -No opportunities for growth. Most of us in the support level jobs had...

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    Advice to Management

    You have to treat employees better. We write our true feelings on the surveys, it would be nice if those issues could be addressed in a town hall versus being swept under the rug. This company has real problems, but I'm sure you can find solutions to them!

    Natera2016-09-02
  6. Helpful (7)

    "Great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist Tier I in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Natera

    Pros

    You are able to work in a friendly environment that promotes growth and opportunity. This company provides a wealth of knowledge that transcends being just a job. You are able to take personal responsibility for helping people and families in every department.

    Cons

    Limited space at our current location. With the new building this will change!

    Natera2016-06-23

    Natera Response

    August 23, 2016Director of Administration

    Yes, we are eagerly anticipating the new digs. Our facilities team is working hard on creating and readying this new space that you can grow in and enjoy working in each day. Hang on - growth IS the good news!

  7. Helpful (9)

    "Okay"

    StarStarStarStarStar
      Current Employee - Customer Care Specialist in San Jose, CA

      I have been working at Natera for less than a year

      Pros

      Free food 3/5 days Nice team environment

      Cons

      Disorganized processes Too much work for the pay

      Natera2015-10-19

      Natera Response

      February 22, 2016Director of Administration

      Thank you for your feedback. If you haven't already, please share your ideas to improve processes with your manager, as well as sharing concerns for your work load. We can only improve our processes when employees who are impacted by them share their experience and work together ...

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    Found 7 reviews