National Australia Bank Reviews | Glassdoor.com.au

National Australia Bank Reviews

Updated 19 June 2018
549 reviews

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3.4
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Andrew Thorburn
187 Ratings

549 Employee Reviews

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Pros
Cons
  • "Very low pay (supposedly the work / life balance is the trade of)" (in 9 reviews)

  • "Very limited career progression if you are based in other cities than Melbourne" (in 13 reviews)

More Pros and Cons

  1. "Friendly but challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor
    Current Employee - Customer Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than a year)

    Pros

    Nice staff, very supportive

    Cons

    So much pressure to do everything (working on serving, referrals, customer scores) always stay back without pay


  2. "nab"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Australia Bank full-time

    Pros

    work life balance, staff benefits

    Cons

    slow career progression, many layers of management

  3. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Support Advisor in Melbourne
    Current Employee - Business Support Advisor in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank part-time (More than a year)

    Pros

    - Positive environment and a great team to be in

    Cons

    - Difficult to move around

    Advice to Management

    Increase opportunities when work slows down


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Investigation in Sydney
    Current Employee - Manager, Investigation in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than 5 years)

    Pros

    Great culture and good work life balance

    Cons

    Very conservative and slow to react most of the time

    Advice to Management

    Improve training and support to middle management


  5. "Has some good points but heavy on rhetoric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Docklands
    Former Employee - Manager in Docklands
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Australia Bank full-time (More than 3 years)

    Pros

    Customer focused, community minded, strong Chairman, flex work arrangements

    Cons

    Bureaucratic, process driven, promotion to leadership on basis of technical rather than leadership skills

    Advice to Management

    Incentivise desired behaviour around leadership and integrity to get the right culture


  6. "Start Up Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at National Australia Bank full-time

    Pros

    Good potential product for bill payments

    Cons

    Hard sales market. Board lacked experience.


  7. "Head Of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Former Employee - Anonymous Employee in Melbourne
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at National Australia Bank full-time (More than 10 years)

    Pros

    Interesting work opportunities
    Some great people
    Powerful machine when pointed in the right direction
    Major driver of societal value (support for retail and non retails borrowers helping build wealth for the community/dividend streams for millions and employment for 30,000 + people)

    Cons

    Occasionally distracted environment with sometimes dysfunctional and slogan heavy leadership at executive level
    Industry undergoing major ructions with substantial regulatory pressures impacting both returns and capacity of executive to run the business effectively
    Public opinion of the sector generally is low noting public's lack of a nuanced contextual view and understanding of the very limited numbers of negligent/criminal actors across the industry

    Advice to Management

    Less talk about being passionate about people - show consistent genuine care

  8. "Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Australia Bank full-time

    Pros

    work life balance and work from home

    Cons

    KPI targets and performance review


  9. "The best business bank in the country for a reason, with a few things to fix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Approves of CEO

    I have been working at National Australia Bank full-time (More than a year)

    Pros

    Work in customer facing role within business bank: great work environment, great customers to deal with.

    Cons

    Complex systems, too many areas to communicate with. Incentive structures poorly directed, with too much focus on financial metrics. Too slow to remove poor performers, which drags on others, and too slow to replace vacancies.

    Advice to Management

    In customer facing roles, there needs to be a strong pathway for employees to ensure readily available replacements are up to standard when they start.


  10. "Good pay, reasonable leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Consultant in Melbourne
    Current Employee - Delivery Consultant in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than 10 years)

    Pros

    They're slowly trying to become a real technology company, so it's a great opportunity at the moment to learn those skills on the job before their recruitment standards get too high

    Cons

    Change still happens incredibly slowly


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