National Australia Bank Marketing Reviews

Updated 30 May 2019

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4.0
100%
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National Australia Bank Chief Executive Officer Philip Chronican
Philip Chronican
0 Rating
  1. "NAB is a good employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Marketing Manager in Docklands

    I have been working at National Australia Bank for more than a year

    Pros

    NAB is very good at offering flexibility, you can work at home a day every week or as needed, staggered hours starting early or later. Suits people with kids.

    Cons

    Lack of dept induction and having to figure things out yourself. Can feel like a number as the company is so big. Many processes which hinder work progression.

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  2. Helpful (1)

    "Changing environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Melbourne
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at National Australia Bank full-time for more than 5 years

    Pros

    - Business starting to finally focus on digital - Generally easy to move between different areas of marketing to learn different parts of the business - Great colleagues - Work life balance is good but not as good as it once was. Still a positive though.

    Cons

    - Constant structural changes - Change is not communicated as efficiently as it once was - Was once a relatively flat structure and now is becoming hierarchical and hence losing some of the good elements of its culture - Big organisation which means it can be slow to get things out the door - For a big 4 bank, not the best paying bank. But, remuneration is sufficient compared to market.

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  3. Helpful (9)

    "Directionless"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Products and Markets in Sydney
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at National Australia Bank full-time for more than 3 years

    Pros

    1. Friendly work environment. 2. Flexible working. Good for families. 3. Easy to coast. Great if you're in retirement mode. 4. Career opportunities if you're in Melbourne. Plenty of secondments and ability to apply for roles outside your area. 5. Some very smart people (who struggle against the grain). 6. Pay not bad but not market leading. Once you're locked in forget about accelerating fast. It's not how much effort you put in but how you get recognised. Being in Melbourne helps.

    Cons

    1. Melbourne centric. Too political and too much focus on ANZ as the arch rival rather than focusing on the bigger picture. 2. Corporate jargon has become ridiculous. NAB is turning into a cult, leaning too much on management consultants and tinkering too much with structures and divisions which is unsettling for staff. 3. Flexi desking is also a MAJOR pain. Productivity reduces and ostracises teams from each other. I've never felt as much as a temporary worker than here. You might as well set up your laptop in a Gloria Jeans. There is no intelligent debate about work with team mates because they're scattered across the floor or out of sight. Are they even in?! 4. NAB is currently too divided as a result. Not just in terms of visibility but structure. No one knows what each other does and what work they do and who takes responsibility (if any). And this is a domestic bank?! 5. Management focus on customers is lip service. No root and branch investigation is conducted to drive better customer service. Customer pain point identification and resolution is wishy washy, directionless and at worse distracting for unaffected teams trying to drive their own division's performance. 6. Also, stop spreading admin work to all staff. Centralise and streamline work. Hire admin experts who do one thing very well rather than spread admin to 100 people to absorb extra work that detracts from performance and value and it is applied inconsistently. It will cost more in the long run. 7. Poor I.T. Badly managed filing. Accessing files is difficult. 8. Zero training. You learn by osmosis and being pro active outside the organisation. This results in clueless financial planners and poor customer service in branch. 9. Incentives are poorly designed. Bonuses (STIs) are capped with metrics designed to water down the headline percentage rate. Partial deferrals also lead to a can't be bothered attitude. A 10% watered down bonus with 25% deferred leaves 4-6% p.a. after tax cash upfront. Hardly seems worth the many extra hours put in when you think about it. This shows in existing staff performance with a 2 week turnaround being the norm.

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  4. "Marketing Intern for Japan Office"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Marketing Intern in Tokyo
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at National Australia Bank for less than a year

    Pros

    My manager was incredibly supportive, engaging and a great role model as a woman in a male-dominated industry. I was also given a lot of autonomy and responsibility despite only working part-time.

    Cons

    As there was only one person in marketing, there were times when there was no work for me to do, or I would have to wait for the manager to finish her current work first.

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