the staff are friendly and competent. The students are very easy to work with and, generally, there is sufficient autonomy provided to employees for them to take ownership.
The level of staff expectations of their own work is not up to the standards that i would have expected. In reality the students drive performance more at the top end than many, although not all, of the staff.
Advice to Management
consult more with external coaches on how to improve performance, actively communicate with them. Further more clarity re directional changes.
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