Nordstrom Employee Reviews about "returns"

Updated 5 Aug 2020

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3.7
69%
Recommend to a Friend
88%
Approve of CEO
Nordstrom Co-President Erik B. Nordstrom and Peter E. Nordstrom (no image)
Erik B. Nordstrom and Peter E. Nordstrom
617 Ratings
Pros
Cons
  • "Returns count against you for up to a year(in 746 reviews)

  • "Long hours (but in sales so understandable)(in 636 reviews)

More Pros and Cons

Reviews about "returns"

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  1. "amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time for less than a year

    Pros

    AMAZING MANAGERS AND COWORKERS !! I love working and establishing interpersonal connections with others. I enjoyed shopping with all my customers and made my sales goals therefore you can be self-motivated meaning your pay grade is up to you and your initiative and strategy.

    Cons

    Returns! Returns ! I suggest a stricter policy.

    Continue reading
  2. "Great job for someone motivated by $$"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for more than 3 years

    Pros

    Commission sales and you can make as much money as you want

    Cons

    Returns count against you for up to a year


  3. "10/10 recommended to anyone!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for more than a year

    Pros

    They allow you to be yourself and management pushes you to do your best.

    Cons

    Returns effect commission and the return policy is very lenient.

  4. "Great opportunities to sell"

    5.0
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Sales Associate in Walnut Creek, CA

    I worked at Nordstrom full-time for more than a year

    Pros

    Always willing to support the staff. Always promoting great service

    Cons

    Customer returns are a blessing and a curse

  5. "Long hours little pay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Nordstrom full-time for less than a year

    Pros

    Discount, friendships with peers, learn a good work ethic

    Cons

    Long ft hours, excessive returns, standing all on feet all day, only promotes within

    Continue reading
  6. "Great money when there are no returns."

    3.0
    Former Employee - Collector Department Representative 

    I worked at Nordstrom full-time

    Pros

    Sale oriented job. Great opportunity for commission

    Cons

    Returns returns returns!! Beware!! any returns are deducted from current commision

  7. "manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Department Manager in Montclair, CA
    Recommends
    Positive Outlook

    I have been working at Nordstrom full-time for more than 10 years

    Pros

    benefits, pay, culture, growth, discount

    Cons

    work holidays, weekends, returns, commission

  8. "Ok"

    3.0
    Former Employee - Sales Associate 

    I worked at Nordstrom part-time for more than a year

    Pros

    great co workers, good pay during busy seasons

    Cons

    competitive, customer returns get deducted from pay

  9. Helpful (1)

    "Such a horrible job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salesperson for Shoe Department in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Nordstrom full-time for less than a year

    Pros

    The pros are very few. This job pays very little for really exhausting work. The management is always breathing down your back about selling. They don't really care about you at all. The hours are really long and you're required to be there the whole time even if there's no customers and it's 100% based on commissions. You're on your feet running around all day and running up and down the stairs of the stock room carrying 5+ boxes of shoes. It's really exhausting. Unless you are a strong, stocky person it's just difficult to get through this all with a smile on your face and giving excellent "nordstrom" customer service. The customers themselves are awful, demanding, and entitled.

    Cons

    You do a lot of extra work that you're not being paid for since you're 100% commission. For example doing a lot of cleaning, restocking, and putting away boxes of shoes at the end of the night might take like an extra hour and so many other mindless chores, while you're not being paid for your time. The store has an awful return policy where customers can return the shoes at any time for any reason, which they do all the time. When they do a return this money gets taken back out of your paycheck!!! So even if you think you've had a great sales day, let's say $3,000, the next day you can have $1,000 in returns. It really adds up at the end of the pay period when you see you've had thousands of dollars in returns you've could've gotten paid for. The return policy is so ridiculous people can even return obviously worn items. This is even way worse during the holiday season or sales, where your sales will seem super high but then your return rate also doubles or triples. There is a minimum goal to reach commission. You have a really low goal of sales to reach each pay period (lets say $12,000) and only if you do not reach that minimum goal will you receive just your hourly base pay, which is minimum wage. In this case you will only receive your hourly base pay. You never receive your hourly base pay for hours you have worked + commissions. If you exceed your minimum goal of sales then you will be paid only your commissions, never both together. This is what I mean when I say you're forced to work long hours and stay after and do tons of chores and little tasks for the managers (who are paid on salary), but it does not matter how many extra hours you work while you are not selling because you are not being paid for your time. Just avoid this job at all costs. The only people who are doing well is because they have worked there for 5+ years and have managed to build up a small client base. But even this goes to crap during the slow season after the holidays where you will get paid pennies. All the heavy physical labor you do in this job is not worth the pay.

  10. "Good Retail Introduction"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Salesperson in Costa Mesa, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for less than a year

    Pros

    Good schedule, good commission on designer items

    Cons

    returns count against you, some departments are sharky

Found 746 reviews