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    Nuance Reviews

    Updated 14 Feb 2020

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    To filter reviews, or .

    3.4
    57%
    Recommend to a Friend
    75%
    Approve of CEO
    Nuance CEO Mark Benjamin
    Mark Benjamin
    180 Ratings
    Pros
    Cons

    • "work-life balance can be difficult at times" (in 55 reviews)

    • "I heard later that Nuance fired all its California-based transcriptionists because that state instituted a higher minimum wage (" (in 52 reviews)

    More Pros and Cons
    1. Helpful (1)

      "QA Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - QA Engineer in Brisbane
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Nuance full-time for less than a year

      Pros

      flexible working hours, Real good environment to work, Very supporting managers and higher officials

      Cons

      All the important decisions related to employment are taken from America.

      Nuance2017-11-20

      Nuance Response

      November 29, 2017 –

      Thank you for your review. As an employee in Australia we are happy to see you are enjoying your environment and schedule. Additionally, you feeling very supported by your managers is important to us. The feedback in regards to decisions being more weighted in Americas is being addressed by HR leadership and something as we enter 2018 we will be paying closer attention to. It's important that our key decisions are made globally.

      Continue reading

    2. "Toxic Sales Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Executive in Sydney
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Nuance full-time for more than a year

      Pros

      Good tech in the AI space

      Cons

      anti-sales environment pre-sales management are sales prevention team People have cried in the office due to management bullying

      Continue reading
      Nuance2020-02-02
      3. Join the Nuance team
      See Our Latest Jobs
    3. Helpful (2)

      "Managers of team demonstrate poor leadership skills"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Nuance full-time

      Pros

      An exciting innovative organisation to work for, have the lastest technology and tools to get the job done. Flexible working conditions, employees the best of the best staff. Great social scene and lots of energy put into upskilling employees in new product development and company vision, roadmap.

      Cons

      Managers that don't have leadership skills, are too lite touch and don't support staff to succeed.

      Continue reading
      Nuance2019-03-21
    4. Helpful (3)

      "Frustrating for both Staff and Customers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales 
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Nuance full-time for more than 3 years

      Pros

      Flexible work locations including home Decent pay Hot space - AI software / services New CEO optimistic but it might be too late

      Cons

      Narcissistic local management Products are MVP Solutions are not core business rather enhancements making it slower priority for customers to adopt - impacting sales performance Projects are painful and over budget Poor Customer Satisfaction Poor staff satisfaction No investment in personal development Management are in it to promote themselves not their team

      Continue reading
      Nuance2018-12-30
    5. Helpful (3)

      "Old School"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Pre Sales 
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Nuance full-time for more than 3 years

      Pros

      Predictable, slow moving and easy to stand out

      Cons

      Don't get Digital, fear of the customer, internal focus and glacial pace of progress

      Continue reading
      Nuance2019-01-12

    6. "Niche Product offerings"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Sydney

      I worked at Nuance full-time for less than a year

      Pros

      Customer Experience and biometrics is a good market segement

      Cons

      Very niche product set, Nuance has a very old school on premise solution mentality, they dont get Cloud.

      Nuance2018-04-08

      Nuance Response

      April 10, 2018 –

      Thank you for your review and feedback on Nuance.

      Continue reading
    7. Helpful (1)

      "Backroom Sales ops are taking over"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Nuance full-time for more than a year

      Pros

      As the market leader we get a seat at the table when decisions are being made most of the time. As a salesperson you can't really ask for a better opportunity than that.

      Cons

      Some sales op person has convinced the bosses that ticking certain boxes is the key to success. This has resulted in the tail wagging the dog. Instead of management leading and creating the right environment for sales to happen they are more focused on policing box ticking.

      Continue reading
      Nuance2016-10-19

    8. "Reasonable benefits, limited career progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Researcher in Marlow, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Nuance full-time for more than 5 years

      Pros

      Reasonable benefits, competent colleagues, interesting pockets of research.

      Cons

      Limited career progression, difficult to see impact of research in products.

      Nuance2020-02-14

    9. "Nice projects, nice people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Software Developer in Montreal, QC
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Nuance full-time for more than 5 years

      Pros

      The projects at Nuance can be very interesting and there is lots of room to make a difference if you have ideas.

      Cons

      Siloed organization, research deparment split from engineering

      Nuance2020-02-04

    10. "Senior SRC Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Pune
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Nuance full-time for more than 3 years

      Pros

      Healthcare environment work life balance is good

      Cons

      Favoritism in SRC NOC Work environment could be better

      Continue reading
      Nuance2020-01-30

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