ORC International Reviews | Glassdoor.com.au

ORC International Reviews

Updated 28 March 2019
139 reviews

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2.8
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Oliver Rust
8 Ratings

Employee Reviews

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Pros
  • "Great Work Life Balance and a great amount of vacation time" (in 8 reviews)

  • "Great people who are very committed" (in 8 reviews)

Cons
  • "Upper management promotes bullying culture, long hours, below average pay" (in 10 reviews)

  • "No one is ever accountable for anything" (in 5 reviews)

More Pros and Cons

  1. "Working for ORC International"

    StarStarStarStarStar
    Former Employee - Market Researcher in Melbourne
    Former Employee - Market Researcher in Melbourne

    I worked at ORC International part-time (Less than a year)

    Pros

    Excellent Salary. Friendly supervisors. Flexible hours.

    Cons

    The languages I was proficient in required me to work graveyard shifts.


  2. "A good pace to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ORC International part-time (More than a year)

    Pros

    The hours are very flexible.

    Cons

    Career progression is not that great.

  3. Helpful (4)

    "You don't want to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ORC International part-time

    Pros

    None at all, just horrible

    Cons

    the management is terrible and bullies employees.


  4. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunication in Melbourne
    Former Employee - Telecommunication in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ORC International full-time (Less than a year)

    Pros

    The people you work with and the experience gained

    Cons

    Cold calling people is a tough gig


  5. Helpful (1)

    "Good Place for short term work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer
    Former Employee - Telephone Interviewer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ORC International part-time (More than 3 years)

    Pros

    Located close to Melbourne central train station, flexible in choosing which days to work your shifts and good hourly pay rate.

    Cons

    Supervisors have their favourites and are poor trainers. Good performance won't necessarily guarantee ongoing work and in most weeks you are not allocated many hours.


  6. "Telephone Interviwer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ORC International part-time

    Pros

    Friendly team, regular shifts, engaging market research (always a bit different), good pay. For the campaign I worked on, we could pick which shifts we wanted. Very accommodating management.

    Cons

    The shifts were not at the most convenient hours (insofar as you lose evenings). For the campaign I worked on, we were supposed to work 5 to 9 in the evening three nights a week and ten to 5 on one day of the weekend

    Advice to Management

    Keep up the friendly and positive handling and training of staff. I think I definitely improved and for that I am grateful to some very patient and helpful supervisors.


  7. Helpful (1)

    "Interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Market Research Interviewer in Melbourne
    Current Employee - Market Research Interviewer in Melbourne
    Doesn't Recommend
    No opinion of CEO

    I have been working at ORC International (More than 10 years)

    Pros

    The people you are working with are great, except higher management.

    Cons

    They only thinking about making money.

    Advice to Management

    Reseign

  8. Helpful (1)

    "face-to-face interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    it is a good start for the fresh workforce.

    Cons

    it is about unclear career path,

    Advice to Management

    none


  9. Helpful (1)

    "Great part-time employment, but not much else really..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Research Interviewer in Melbourne
    Former Employee - Market Research Interviewer in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ORC International part-time (More than 3 years)

    Pros

    Great place for interviewers: relaxed working environment, super friendly supervisors, good pay - paid breaks. Ideal supplementary job for someone studying (like myself).

    Cons

    No guaranteed shifts, regardless of performance. Despite being a top performing interviewer myself I often got offered less hours than other 'favorite' ones. Looking at the company as a whole from the bottom up (I just graduated in Business Studies ;) I would conclude this is not a company suited for anyone seeking secure job with room for advancement. I have never seen so many over-qualified individuals working so hard for so little, both interviewers and Team Leaders/Supervisors (some of them having 7 or more years on the job!!). Also, there doesn't seem to be any middle management present; in my three and a half years on the phones, I recall only once coming in contact with a project manager in the form of a briefing. I worked on various projects and issues that would come up repeatedly were never sorted.

    Advice to Management

    Have a look at the interviewer performance data over a long period of time and you will observe the existence of half a dozen interviewers performing under the minimum required week after week. Then ask for answers from the people who are allowing this. Also, wouldn't it make sense to promote people with years of interviewing experience to Managerial positions, rather than Graduates who have never set foot in a calling center?


  10. "Easy-going, friendly people working together in boring projects."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Telephone Interviewer in Melbourne
    Current Employee - Telephone Interviewer in Melbourne
    Recommends
    Neutral Outlook

    I have been working at ORC International part-time (Less than a year)

    Pros

    Salary, work atmosphere, shifts per day usually no longer than 4 hours, no sales job.

    Cons

    Stay nice on the telephone although people can be rude and refusing to participate in surveys.