OVO Energy Reviews | Glassdoor.com.au

OVO Energy Reviews

Updated 23 Jun 2019

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Found 160 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
66%
Approve of CEO
OVO Energy CEO Stephen Fitzpatrick
Stephen Fitzpatrick
110 Ratings
Pros
  • "Free breakfast every day, free lunches every Friday in the London office(in 34 reviews)

  • "Amazing training opportunities through OVO University(in 28 reviews)

Cons
  • "Ovo is a complex fast paced business which I personally find exciting but isn't for everyone(in 25 reviews)

  • "Fast paced change can be hard for some people and if you don't enjoy working hard and taking ownership of your own performance then you won't do well(in 13 reviews)

More Pros and Cons
  1. "Decent call centre job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OVO Energy full-time for more than a year

    Pros

    Free breakfast, opportunity to volunteer in the local community. Good benefit system

    Cons

    Management need mental health training. You might be smashing it but unless you've made pals with the right people you remain unable to move up the chain.

    Advice to Management

    Getting up the ladder due to who you know not what you know isn't the way to get the best agents performing well

    OVO Energy2019-06-17

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Hi there, thank you for taking the time to review! It's great to hear you enjoyed our benefits system, this is something we have worked really hard on and pride ourselves in giving the 4% flex fund to everyone, once passed probation. We take mental health within the company ...

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  2. Helpful (1)

    "Tech Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time for less than a year

    Pros

    OVO is not like any other company out there, the people are amazing and so welcoming. The job itself varies from day to day. If you are someone like me who loves a challenge this is the place to be. OVO also has several new opportunities for career progression and you are always learning something new. I hope to be here years to come.

    Cons

    Been at my position for 8 months and I cannot think of any.

    Advice to Management

    Continue to listen to your employees and being great managers that you are.

    OVO Energy2019-05-23

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Thank you for your shining review! We couldn't agree more with you and also love working here at OVO! You are right whereby this is a very fast paced company which can be challenging for some, but others thrive on the energy. We hope you continue to enjoy yourself here at OVO ...

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  3. Helpful (2)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Advisor in Bristol, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at OVO Energy full-time for more than a year

    Pros

    Free breakfast, toast, cereal and fruit Cafe in the atrium Friendly workplace Free tea and coffee Central Bristol Great transport links Great support for mental health and charities

    Cons

    Progression is the reason I'm thinking of leaving. I've more than proven myself capable of a promotion and I've been outsourced to 6 different departments, yet when I get to interviewing for another department the door is slammed in my face. I don't like being timed to go to the toilet.... The shift pattern I work is unsociable and the request to change shift pattern can take months to authorise due to backlog

    OVO Energy2019-06-05

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Hello and thank you for your review! We're glad to hear you enjoyed the benefits we provide here at OVO and appreciated the support and change we are trying to influence around mental health. We have many progression routes here at OVO and I really encourage you to feedback any ...

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  4. "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OVO Energy full-time for less than a year

    Pros

    Great building free breakfast good benefits scheme

    Cons

    Very hard to progress unless your friends with the right group.

    Advice to Management

    Get some mental health training. Treat staff better. Don’t put people down. Treat everyone fairly. Very odd place to work. U can’t breath in there without someone jumping down your neck u can’t even go to the toilet with a lecture or pulled about it. And u won’t get anywhere in that company unless u make the right friends and if u don’t u won’t last. They will make sure of it.

    OVO Energy2019-06-23
  5. Helpful (1)

    "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at OVO Energy full-time for more than a year

    Pros

    Great benefits, free breakfast, cool offices, flexible working

    Cons

    Pretentious, toxic culture, high competition among staff/lack of team spirit (unless you are from the kitchen table era), people operating in survival mode. Worked there for almost two years - kept zero contacts. Mostly men in senior management- lots of mansplaning and talking over you.

    Advice to Management

    Lead by example, walk the talk, live by the values you so much promote. I didn’t meet a single person in senior management that was even remotely humble.

    OVO Energy2019-05-31

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Hi and thank you for your review. We are glad you appreciated our working environment, we pride ourselves in creating a creative and inviting workspace for people to be in. We are sad to hear your views on the senior management here at OVO. OVO signed the Powerful Women's Pledge ...

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  6. "Complete mess and no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OVO Energy full-time for more than 3 years

    Pros

    Work/life balance is good, working time is very flexible. Free breakfast and free lunch every Friday. Flex fund of 4% your annual salary to spend in a lot of useful perks.

    Cons

    There's a big lack of communication between different teams in the company. They change the structure of the company almost every year, and usually always for the worse. There's no coordination and management is a joke, in part because instead of promoting capable people, they promote friends instead. There's no career progression here, unless you make yourself friends with key people from the beginning. Salaries are...

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    Advice to Management

    Improve your career progression method, stop allowing the "boys club" environment. It's unprofessional and borderline illegal. Review salaries to match the market in London, this isn't Bristol and the cost of life is way higher here.

    OVO Energy2019-05-24

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Hello, many thanks for your review. We agree - the 4% flex fund is brilliant and is a great employee benefit that we hope you enjoyed! Personal and career progression is important to us here at OVO and we aim to provide as much opportunity as possible. Examples of this could be ...

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  7. "Standard Call Centre Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at OVO Energy full-time for less than a year

    Pros

    The People 3 minute wrap time If you get on with the managers, you can skive work easily Saturday shift only 4 hours

    Cons

    Everything Else; Pay incorrect Managers choosing favourites Promises they cannot keep Offers of progression and then taking them away and cutting staff

    Advice to Management

    This place is rotten to the core and I am very thankful that I am leaving. Cx-People is a terrible place to work for your mental health and to repeat what I was told "We are managers, not here for "Theraperatism"

    OVO Energy2019-05-20

    OVO Energy Response

    June 21, 2019People Team Coordinator

    Hello and thank you for your feedback. Here at OVO we do believe in rewarding hard work and recognising talent across the board. That's why we have a robust bonus scheme in place as well as 'Reward Steps' which is centred on career and pay progression; giving everyone the opportunity ...

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  8. "A great place to work, with a great engineering culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in London, England
    Recommends
    Approves of CEO

    I have been working at OVO Energy full-time for less than a year

    Pros

    - Great people and super friendly environment - Excellent work / life balance - Everyone has a can do attitude - Teams are empowered to decide what tech to use and how to work on their backlog - Management teams actively looking at making life of engineers better.

    Cons

    - Sometimes there are too many changes at once

    Advice to Management

    Keep looking after your engineers, and spreading the amazing OVO culture !

    OVO Energy2019-04-25

    OVO Energy Response

    May 9, 2019OVO HR

    Thank you so much for this shining review! The culture is super important to us and something we continually work on to improve for everyone at OVO. There are lots of things in the pipeline for our Tech areas as we certainly recognise all the value they add to OVO; things like ...

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  9. "Great company to work for with myriad benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OVO Energy full-time

    Pros

    - Flexibility: plenty of opportunity to work from home when you need to, core hours are 10-4pm and you can do your 8 hours either side of this (so 8-4, 9-5 etc.) whenever fits in best with your lifestyle. - Free breakfast every day, free lunches every Friday in the London office - Amazing training opportunities through OVO University

    Cons

    - As others have said, it's a rapidly changing and fluid working environment so if you're not someone who's adept at adapting to change then this might not be the place for you

    OVO Energy2019-04-25

    OVO Energy Response

    May 9, 2019OVO HR

    Hi there and thanks so much for your positive review! We're really pleased you enjoy working for OVO! You're right, change comes thick and fast at OVO but we pride ourselves on our ability to adapt quickly and efficiently. Thanks!

  10. "Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at OVO Energy full-time

    Pros

    Invigorating and supporting environment, great installations and huge knowledge bank.

    Cons

    Not been in the company long enough to notice any.

    OVO Energy2019-04-15

    OVO Energy Response

    May 9, 2019OVO HR

    Invigorating! Such a great work to describe OVO! Thanks so much for your review - we'll continue to do all we can to support our people. Thanks!

Found 160 reviews