Okay.com Reviews

4.1

81% would recommend to a friend

(15 total reviews)
avatar

Joshua Han Miller

72% approve of CEO

67% positive business outlook

Okay.com has an employee rating of 4.1 out of 5 stars, based on 15 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Okay.com employee rating is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

Reviews by job title

15 reviews
1.0
21 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Flexibility; Fair remuneration for certain positions; Work-life balance

Cons

The cons can be categorised in three main points. 1. Poor management Since the COO and CTO left recently, the senior management team lost its direction and energy to achieve their goals. The communication in the company is not clear and always delay until the fire burns their backyard. At the beginning of COVID-19, the CEO is not able to communicate with the whole company what is the working arrangement and it creates lots of unnecessary debate regarding what is a safe arrangement for everyone in the company. The CEO has a procrastination problem, and he does not know what is happening in the market, although he is operating a property agency. He doesn't trust his team, or he only trusts one or two team members in the office, so favouritism is another issue that affecting the development of the company. 2. Not a real tech company It seems like a tech company, but the hardware and systems are so outdated. Staff have to bring their laptop for work not because the company is promoting BYOD policy but couldn't stand how slow the computer in the office. The tech team is suffering from the discouraging investment in different technology, and productivity has been affected by these obsoleted devices. More than three times, I have experienced that their email system has been hacked and their Property Management System quite often hung due to its age and bugs. These problems can be avoided. 3. Low morale The toxic working culture is another important consideration that you shouldn't join this company. Not surprised for the agents to have more bargaining power since they generate income for the company; however, the CEO couldn't balance the voices between the salespeople and the back-office. The worst is the CEO has repeatedly made unreasonable mistakes, just sharing what has happened to me. The CEO has searched my desk and cabinet without my consent until one day I noticed that a file is missing and ask around, then he told me he did it. Another experience was the company terminated my contract by an unreasonable and unexplained reason, so he thought he doesn't need to pay any compensation to me. Oh, forgot to mention that the CEO always forget what he has promised, so you should keep all the conversations in written or ask him to issue a letter to you if he is willing to do so.

5.0
3 May 2017

Manager

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

High commissions + really strong database = more closed deals and income! Also a different incentive structure means agents aren't competing against each other, so it's a friendly environment with colleagues helping each other - completely different to other agencies.

Cons

The brand wasn't as well known in the early days, but that's really not an issue now since most people know OKAY.com and it has a strong reputation with landlords and clients.

5.0
14 July 2018
Recommend
CEO approval
Business outlook

Pros

- Great culture that connects people within the company (both front office and back office). People help each other and are generally happy to see each other thrive. The working environment is a good mix between professional and personal - Those who work hard are well-rewarded. The commission structure for agents is enviable as are the bonuses that are in place to reward information sharing and teamwork. Agents also have the potential to lead their own teams to further supplement their income and grow their careers - The office is centrally located and the company’s flexible work culture allows agents to work from home at their own schedules. Agents from all walks of life are able to find their desired work-life balance. During my time at the company I saw success across all age groups for both local and expat agents. Parents were able to spend more time with their kids. People new to the field were able to build themselves into real revenue generators within 2 years. Experienced hires were able to effectively develop teams and shape the business while still working with their own clients - The vision and goals for the company are shared during regular Townhall sessions that also present an open forum for all team members to express their ideas and opinions. The management team is also welcoming of suggestions - Being a relatively young company means it does not have to deal with too many legacy issues

Cons

- Front office receives most benefits and it would be great to see back office teams share more in the success of the company (this was improving but referral fees and other bonuses could also be built-in to give them the option to benefit from information sharing etc.) - Some agents expect to benefit from the platform without doing much work. A focus on growth at different stages of the company led to hiring of some questionable agents which put pressure on the back office team (though most of these have now been filtered out) - The company has a good flow of leads and does not want to overwhelm their agents. The dilemma this produces is that back office teams have to implement more restrictive policies on lead generation which some agents are critical of

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Glassdoor has 27 Okay.com reviews submitted anonymously by Okay.com employees. Read employee reviews and ratings on Glassdoor to decide if Okay.com is right for you.