Onfido Reviews

Updated 30 Jul 2020

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4.3
85%
Recommend to a Friend
85%
Approve of CEO
Onfido CEO, CoFounder   Husayn Kassai
Husayn Kassai
110 Ratings
  1. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Easily one of the best jobs I've had. Open honest managers and executives. Flat structure and open door policy. Allowed to be autonomous in respective role and not micro-managed. Management always willing to find a better way and open to consider suggestions, changes and feedback. Great environment to work in with great culture, diverse backgrounds with no silos for knowledge. Colleagues are respectful, inviting and easy to work with. Colleagues are always happy to offer training and advice if needed. Incredible core values that work well and enable the success of the business!

    Cons

    None - ensure you align with prospective job and you will love working at Onfido.

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  2. "Toxic"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Onfido full-time for more than 3 years

    Pros

    After you work here you count your blessings that you are not like 'them' and you are free of this toxic and sexist environment. The positive reviews are mostly written by: * People team (easy to spot after a negative review generic positive ones are put up like omG tHis IS tHe BeST pLaCE tO WOrK EVaaaAAa * New joiners are encouraged to write reviews and new joiners do in hope of impressing to pass probation

    Cons

    Feedback ignored. Eroded "culture" to an empty shell with no morals. Snobbery and classism. Ridiculous workloads. Groups stretched. TOIL refused. Certain Directors add no value, have no clue on product, propose inane projects to work on that promote distrust when teams trying to get their work done. No communication between Tech, Growth, Ops. Opposing ideology. Partiality and one standard for one however not for all. People sleeping with others for promotions. Bullying is rewarded. Inexperienced team leads. Women looked down on or have their bodies inappropriately touched. You complain you are told ThAt iS jUST ThEIr "cHAraCTer" ThEy doN't meaN anythInG By iT Racist joke culture. LGBTQ+ humiliated. Females = emotional. Incels incorporated. No training budgets for some who request. Others get ££££s. Biased Values awards. Results are fixed. People steal your ideas for own reward, particularly if you are only female in a male dominated team. ie you suggest XYZ they say no wont work. 2 weeks later they suggest XYZ ?!1!11111@@@! Inappropriate strategies to winning preliminaries from contenders. Result fixing, deceiving customers. Male dominated c-suite. Toxic male culture from top that filters downwards and makes many of the behaviours I am included here deemed 'acceptable'. Company milestones changed to accommodate c-suite failures. Shall they go for a hat-trick? Female toilets without sanitary bins. We had to beg and wait months for them in all toilets. Obsessions with winning US, you are encouraged to fix results, lie or embellish truths. BLM? But do black hires matter? Females only hired to fix 'Women in Tech' quota and pretend its not a sexist company. Even the female recruiter said 'she is so cute, we should hire her the guys would love her'. WISH I MADE THIS UP BUT HEARD FROM THE LITERAL HORSES MOUTH.

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  3. "Awesome!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Coordinator 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Real good community feel here. I really enjoy it! Feel like part of a family.

    Cons

    Not being able to be in the office physically. Not their fault but I had to put something in the cons box

  4. Helpful (3)

    "Painful - one star too many"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Onfido full-time for more than a year

    Pros

    Thriving industry with demand. Company has only done well by virtue of being in this space.

    Cons

    My time at the company was underpinned by dirty politics and a highly corrupt top tier. Dogmatic management. C suite in particular 'company face' is highly controlling over every minutiae. Lacks respect for opposing view but presents as philanthropic making it hard for outsiders to understand reality. Non personable and highly detached character style in leadership seen as norm. Mechanical and non human approach. Lack of delegation due to control aspect. Non transparent pay, some in sales paid 4x others without any discernible difference or reason. Target driven approach means this company and in particular those at top have lost complete touch with their people. Main founder knows nobody's name and treats everyone like a number to drive sales. Company feels like a chicken slaughterhouse or factory with zero culture. Onfido and in particular those leading it are a recipe for disaster. Stay clear. All they care about is money and targets not humans, despite claiming otherwise.

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  5. "Onfido - An amazing Learning experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vendor Management in Chandigarh
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time

    Pros

    It has been 4 months i have been a part of this organisation but this experience of mine has certainly taken my curiosity to learn to a different level. An extremely employee centric company which gives you a feeling of being an entrepreneur while being an employee of the company. They Trust in you, give you the freedom to work in your own way, support you to learn till the time you gain expertise in your role. Given a chance, one should not miss a chance to be a part of this company and take their career, their skills, their confidence to a distinct level.

    Cons

    Din't really come across any so far..!!

  6. "Great place to work"

    5.0
    Current Employee - Finance 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    Working alongside and learning from clever, motivated peers Open culture, where everyones opinions are valued

    Cons

    Nothing to note. Nature of work is fast paced and constantly changing / improving - need want to be a part of that

  7. Helpful (2)

    "An amazing team to be part of"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President of Operations in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    It's really nice to feel part of something rather than just going to work. The atmosphere and diversity mean there's never a dull moment and you constantly learn from the great people around you. All 3 founders are still active in the business are stronger drivers of this culture. The executive team are all inspiring leaders in their fields. I personally work most closely with COO, CFO and CRO who have all been very supportive of my career growth. They all truly care about the teams the lead and will make time for you whenever you need it. It is also nice to work in the forefront of machine learning. When I joined Onfido I treated it like an investment in my career. I wanted to work in an industry thats growing fast and I want to back the winning horse. Online Identity is booming and thanks to our approach using machine learning we are doing just that. Everyone who joins gets equity in the company and it's great to feel like you genuinely own (a small) part of the company. Onfido nearly doubles in size every year, and it's been amazing to welcome so many more very talented to my team. in the short time. Having been here slighty over a year, I can honestly say it's the best decision I've ever made.

    Cons

    As we are growing at such pace, there will always be challenges that need resolving quickly. We are a company of doers, so you need to be happy to role up your sleeves. I personally like this, but it's clearly different than working for an established company.

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  8. Helpful (5)

    "Shiny Happy People!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    - Culture: passion, minimal politics, people care, strong (authentic) values, a decent amount of humility, plus lashings of drive and ambition - Technology: Onfido operates in a fascinating space which is only going to become more prominent / important in the years ahead. The ability of the org to be (really) good at what is does centres on a (very) gifted Engineering team who design, build and tweak excellent products. If you're in engineering, you'll probably really like it here - People: most folks are super engaged, accessible, helpful and look out for the common good. There are many ways to connect outside the day to day (socials, clubs, shared spaces, company wide meetings etc). I'm particularly impressed by the tone from the top - execs are still very hands-on and prepared to roll-up their sleeves to get stuff done / additionally they make time for people regardless of title and have a strong vision for the company

    Cons

    - Standard scaling stuff & associated noise: there is always a lot to do and a lot going on. Taking a step back and rationalising some of this seems important as the company grows. At times, priorities are a bit unclear and working long hours can be the default to keep on top of the noise and handle everything coming down the track. - Structure: linked to the above, a clearer structure (re: titles, promotions, standard systems & processes etc) will assist the org grow, keep people happy and reduce a bit of complexity.

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  9. Helpful (2)

    "Proud to work here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Onfido do their utmost to put us first, and in these current uncertain times they were ahead of the game and planned impeccably a comfortable and stressless transition to work from home. Nice to be part of such a thoughtful working community. You have a voice at Onfido and you are genuinely listened to. The best career move I could have made. A forward and fast thinking Company that is genuinely trying to make changes for the greater good. Love it.

    Cons

    Very hard to find any faults!

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  10. Helpful (3)

    "Best job I've had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    Work/life balance, Sanctus mental health coaching, great colleagues, great opportunities to learn, good office

    Cons

    Things change fast, and some people are on a different cadence to others, but there's a genuine focus on culture and people are generally very understanding. There's definitely a place for circumspect and patient thinkers as well as the breakers and changers

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Found 122 reviews