OpenMarket Reviews

Updated 5 May 2020

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3.7
70%
Recommend to a Friend
75%
Approve of CEO
OpenMarket CEO Jonathan Morgan
Jonathan Morgan
44 Ratings
Pros
Cons
  • "Most technical problems had to go through a parent company troubleshooting ticket which was extremely cumbersome(in 10 reviews)

  • "Senior management push out a completely new initiative every few months without completing the initial one(in 7 reviews)

More Pros and Cons
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Manager in Guadalajara, Jalisco
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for less than a year

    Pros

    Excellent work environment Great benefits Open communication

    Cons

    Salaries may be average in Guadalajara.

    OpenMarket Response

    May 8, 2020Senior Talent Acquisition Manager

    Thank you for taking the time to submit your feedback about OpenMarket. We truly appreciate your positive feedback and are glad to hear that you feel we have open communication as that is one of the things we believe makes us successful. In terms of compensation, we regularly evaluate our salaries in comparison to other companies in the region and find that our pay is above average. If you would like to discuss your compensation further, please reach out to humanresources@openmarket.com.

  2. "Great Job, Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than a year

    Pros

    Small company feel with big company resources Projects actually go to production Time for experimentation Good collaboration between Engineering and Product orgs

    Cons

    We need to speed up our hiring to keep up with increasing demands on Engineering

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    OpenMarket Response

    May 8, 2020Senior Talent Acquisition Manager

    Thank you for taking the time to share your feedback! We appreciate your input and are happy to hear about your positive experiences. We are aware that we have opportunities to continue to work and collaborate more closely and have set business objectives to improve in this area. We appreciate you bringing this to our attention again and would love to engage with you on what specifically you feel could improve.


  3. Helpful (1)

    "Employees are truly trusted, and that makes a difference in so many ways"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenMarket full-time for more than 3 years

    Pros

    Culture of trust from the senior leaders translates to healthy work-life balance, lack of micro-managing, empowerment to innovate and (gasp) make mistakes that help you and the business grow, and to enjoy your work and colleagues in a (very sleek new) office environment free from toxic politics. A breathe of fresh air compared with many corporate cultures.

    Cons

    As with many tech companies, diversity and inclusion is a work in progress. However, the leaders have genuine goals to ensure that diverse voices are at the table across the company and are making measurable progress.

    Continue reading
  4. Helpful (3)

    "A company going nowhere"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenMarket full-time for more than 3 years

    Pros

    They do a lot of cool activities in each location.

    Cons

    Under paid and over worked Management has no direction Support becomes the dumping ground for everything Support is thrown under the bus for everything They are eliminating support in US and moving it overseas

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  5. Helpful (3)

    "If you get the chance, you should work here."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accountant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenMarket full-time for more than a year

    Pros

    I loved working at OpenMarket. It was, hands down, the best working experience of my career. I had never heard of it prior to applying and I'm glad I gave it a chance. OM is definitely a technology company (that may be obvious) but unlike the reviews you may have read about the tech behemoths in Seattle, you are more than a number. Here, you have the opportunity to generate value as part of a highly cohesive and collaborative team, and not just within your own department. The work culture is AWESOME. The benefits are fantastic (PTO, sick time, volunteer hours, etc) and the perks are pretty sweet as well (fully stocked kitchen, regularly scheduled employee events, legitimately useful swag, etc). Above all, the work life balance reigns supreme. While the PTO is not unlimited, it certainly feels that way. Everyone, regardless of seniority or position, is encouraged to take time off work to travel and live their lives outside of work. Plus, you are free to work remotely from your house or wherever you want and no one is standing by to make sure you're working exactly 40 hours. Don't get me wrong, there were plenty of times when I worked long days and I'm sure I wasn't the only one. But it didn't make me angry or resentful; I was happy to be there. I made some great friends during my time and I will miss my teammates.

    Cons

    The only con I can think of relates to the complete turnover of management in the Finance org. This isn't necessarily a negative (depending on your perspective) but it certainly affects an already small team, from multiple standpoints. Changes in management style coupled with the implementation of new initiatives and expectations, within a short period of time, created an immense sense of pressure on a team where there are already too few people to perform the work. Not to mention, a company that openly embraces diversity replaced the only two female leaders of the department, with men. A small team that may have been a 50/50 split has now shifted considerably. For me personally, as a woman, this is obviously disappointing but fortunately it hasn't affected my overall opinion of the company, which is generally very good.

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  6. Helpful (21)

    "Great place to work and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than a year

    Pros

    I've worked for OpenMarket for almost 2 years. The culture is great and the management strives to do the right thing. The industry is changing and the company is adapting by investing in new product development. What I've loved most about OpenMarket is the people and size... it's a mid-size company so you feel like you can get to know most people. It also allows you to get things done quickly compared to other large companies I've been apart of. Overall this is the best place I've worked. The perks are also great - brand new office, stocked kitchen, generous travel subsidy, wellness benefit, paternity leave, ~5 weeks of PTO + sick time for all employees, cash transportation subsidy.

    Cons

    With a change in leadership and strategy comes some employees who don't like the change. We have had a spike in attrition of some long tenured employees recently. That said, the new employees coming in have been smart, engaged are helping continue to make OM a great place to work.

  7. Helpful (3)

    "Beware of the underlining faults"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenMarket full-time for more than 3 years

    Pros

    Pay, flexible vacation, benefits, locations, travel

    Cons

    Incompetent management, metrics, micromanagement,

    Continue reading
  8. Helpful (1)

    "Good work life balance!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lead Software Development Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than 10 years

    Pros

    Competitive Salary, good work life balance, good culture

    Cons

    Dealing with parent company is annoying at times. Would like stock options and better bonus structure.

  9. Helpful (3)

    "Day to day is great, but the big picture is not"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenMarket full-time for more than 10 years

    Pros

    Good work/life balance. Good benefits. Enjoyable day to day work.

    Cons

    Engineering is not valued and actively undermined by large parts of the organization. Operations department is trying to take over the company without trying to understand technical challenges.

    Continue reading
  10. Helpful (3)

    "Getting better"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than a year

    Pros

    Good overall culture, friendly and talented group of people. If you are willing to bend your back and take the initiative, you will find tons of opportunities for your professional growth. Management is good at identifying talent and providing carrier growth opportunities. Good work life balance. Flexible work from home policy. Generous PTO and sick day policy. Good medical plan. Good transportation benefits. Free food and other fringe benefits.

    Cons

    Recent relocation to Queen Anne made commute from South and East side little inconvenient. Recent voluntary attrition especially in the senior management was mostly filled with internal junior talent, though it is a good strategy to encourage and promote the internal talent, since it was done in a short time at a large scale, the short comings from inexperience are felt at layman level.

    Continue reading
Found 104 reviews