Origin Energy Reviews

Pros

Many opportunities, and lots of support

Cons

Targets can be challenging sometimes

Pros

Good salary, people are great to work with, quarterly award nights with free drinks.

Cons

Company cutting cost, trying to performance manage everyone out, so they dont make any redundancies. However, they have cut jobs and taken them overseas, the customers know this, and complain about how dumb the offshore employees are. The offshore staff will randomly transfer customers across to another departments , and the customer will say "are you someone knew, i was on hold and they other agent was getting... back to me". The offshore cannot complete simple things and always have to waste customers time. Enjoy angry customers Origin because of how dumb the staff you have employed overseas.

Advice to Management

Stop micromanaging your staff, especially ones that get you the sales. We're humans, not robots, if we want a minute break after a call let us have one. train your staff well enough so they can leave, treat them well enough and they wont want to. But happy to move to another rival company

Pros

Inclusive. Opportunities to move across the organisation.

Cons

Political moving up in hierarchy

Pros

- “Some” nice, kind, normal people

Cons

- Team Leaders are bullies!!!!!!!!!!!!! Didn’t have anxiety before started. On permanent Anxiety medication because of this company. - Human Resources are ruthless and cruel. HR and team leader; conflict of interest... even if they did wrong... YOU are wrong and will pay. - Cliques. You just won’t fit. Just like high school. - Team leader great at telling you one thing, then says another and you get yelled at... for doing what they asked first. - Talk up career progression like it really happens... nope. - NO work/life balance whatsoever. Bring it up with them, they don’t care. - The whole place is a con.

Advice to Management

Please seek mental help and hire a whole new team... Floor manager downward. Those higher up... pay more attention, ask more questions.

Pros

In my first year at the company it was actually bearable to work there, made great friends and the workplace culture was good. Pay is decent enough. Flexible working arrangements are easy to set up. Modern offices.

Cons

In my second year at the company everything went downhill, upper management have run the business into the ground and have no concerns about the wellbeing of their loyal staff . Staff mentally exhausted from dealing with problems that they have no power to change. And being yelled at by customers day after day is no way to live. No support offered or action taken when I disclosed sexual harassment by a colleague -... it was humiliating enough even having to speak to management about that. Redundancies, jobs being sent overseas and no job stability is the icing on the cake. This business truly sucked the life out of me.

Pros

Flexible in providing arrangements with kids

Cons

Jobs moving overseas - creating unemployment

Advice to Management

Making overseas economy better by outsourcing jobs and creating unemployment in Australia

Pros

great flex work and benefit foer working overtime

Cons

not helpful team leader or manager.they are very rigid

Advice to Management

be resonable

Pros

Good company culture, team environment, benefits

Cons

You need to be super fast in a call centre environment, every second ticks here