Pacific Dental Services Reviews | Glassdoor.com.au

Pacific Dental Services Reviews

Updated 19 Jul 2019

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Found 671 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
73%
Approve of CEO
Pacific Dental Services CEO Stephen Thorne
Stephen Thorne
421 Ratings
  1. Helpful (2)

    "Pds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Benefits Coordinator 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pacific Dental Services full-time for more than a year

    Pros

    Working for pds was a great learning experience. They offered training classes to help you understand insurances & the system they use. I had amazing coworkers who would help me out whenever I needed it. The benefits they offer were pretty good.

    Cons

    Management wasn’t very helpful..my coworkers helped more than management did. They care about themselves ONLY & god forbid you ask for time off even when you have pto available. Felt very pressured to obtain a financial commitment from each patient. Felt like we were selling a lot of unnecessary products to patients to increase sales. The doctors were too involved with the front office (micro managing). Upper management...

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    Advice to Management

    Help your employees out when they need it.

    Pacific Dental Services2019-02-06

    Pacific Dental Services Response

    March 27, 2019People Services

    Thank you for sharing the pros and cons of your experience working as a benefits coordinator for Pacific Dental Services®. We’re glad to hear that you benefited from our comprehensive training programs, and we’re even happier to hear that you enjoyed a supportive network of coworkers. ...

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  2. Helpful (3)

    "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pom in Sacramento, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Pacific Dental Services full-time for more than 3 years

    Pros

    Yearly trip to So Cal for awards was paid for. Bonus for managers for production and office performance.

    Cons

    Benefits got worse since I first started. Pay was average. Constant turnover and changes in staff made patients upset. Staff in office had to deal with the consequences.

    Pacific Dental Services2019-01-31
  3. Helpful (3)

    "Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Riverside, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pacific Dental Services full-time for more than 5 years

    Pros

    Decent benefits, support is helpful.

    Cons

    Lack of management, Company "We Believe" statements do not align with actions.

    Advice to Management

    Stop overselling products and services.

    Pacific Dental Services2019-01-28
  4. "Co workers are great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Rda in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time for more than 3 years

    Pros

    None , the new manager has no heart.

    Cons

    Supervisor needs to understand workers needs.

    Advice to Management

    Treat people right

    Pacific Dental Services2019-02-21
  5. "Speciality Benefits Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time for less than a year

    Pros

    Great opportunity for ownership of career. Lots of training and development tools and resources. Various opportunities for growth no ceiling.

    Cons

    People with great experience get overlooked unless they are truly proactive and invested in their career.

    Advice to Management

    Make sure people are aware of training and invest in their growth early on instead of seat filling.

    Pacific Dental Services2019-01-14
  6. Helpful (3)

    "Multiple services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Many, Specialty Benefits Coordinator in La Habra Heights, Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Pacific Dental Services full-time for less than a year

    Pros

    Benefits 401k...Dental work discounts, Social media

    Cons

    Management shady, Lack of communication with each employee and not at office much to support customers!Also customers always calling regards to billing and treatment confusion she presented.

    Advice to Management

    Get more knowledgeable in the integrity, ethics departments of Dentistry and customer service and How to treat employees better.!!

    Pacific Dental Services2019-01-25
  7. Helpful (3)

    "TOXIC ENVIRONMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Dental Services full-time for more than a year

    Pros

    None. Keep job searching and avoid this place.

    Cons

    Management is absolutely terrible. Numbers are their only concern. Favoritism is everywhere. Kiss up to management or else they’ll treat you like garbage. Certain people get higher pay/raises than others for less work because of this. I had some unexpected serious health issues come up. I asked my manager for time off and the only thing she said was “are you going to make up time?” This place cares about MONEY only....

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    Advice to Management

    Re-evaluate your so called “We Believes” because everything you preach is 100% fake

    Pacific Dental Services2019-02-16
  8. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Phoenix, AZ
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Pacific Dental Services full-time for more than 5 years

    Pros

    Great marketing team to work with; flexible; family work balance is great; great organization.

    Cons

    Doctor turn overs are constant; pay was not that great.

    Advice to Management

    Pay a little better.

    Pacific Dental Services2019-01-25
  9. Helpful (1)

    "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dental Assistant in Mesa, AZ
    Doesn't Recommend
    No Opinion of CEO

    I have been working at Pacific Dental Services full-time for more than 3 years

    Pros

    A lot of hands on with patients, you get to help people out

    Cons

    Hard to get opportunities and personal value is not there

    Pacific Dental Services2019-01-21
  10. "Traveling Ortho Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services part-time

    Pros

    Pay, benefits, and mileage reimbursements.

    Cons

    A busy schedule may have to travel far and in traffic.

    Pacific Dental Services2019-01-01
Found 671 reviews