Professional Property Management Reviews

They overcharge for maintainence by almost double. If you have 2 units that need new smoke detector instead of combining the work they will bill for separate calls, and separate milage. I was billed $210 to change 2 smoke detectors... Since they have an "in house" maintainence you will never get competitive bids. Moreover the maintainence and the management is owned by the same people so it's a massive conflict of interest and legally questionable practice. There response time is horrendous. Tenants would report issues and it wouldn't get addressed for weeks which makes for angry tenants. They also have a bunch of fees for the tenants which makes them not call for things like small leaks because they don't want to get hot with the management company fees. They are also just rude. Maybe their used to big clients and the 4 properties I had wasn't enough for them to care about but I rarely have met more miserable people than at PPM. They've been sued multiple times and now after using their service as an owner I know why. Paul Burrows is one of the most arrogant insufferable people I've had the displeasure of interacting with. If your an owner stay far away. There's plenty of other management companies that wont scam you with billing and will take better care of your building and tenants.

I do not have any cons for the position.