Rackspace Technology Reviews

Updated 3 Aug 2020

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3.6
63%
Recommend to a Friend
80%
Approve of CEO
Rackspace Technology CEO Kevin Jones
Kevin Jones
142 Ratings
Pros
  • "Great Culture from the Rackers(in 143 reviews)

  • "Great culture, amazing head quarters(in 133 reviews)

Cons
  • "Some challenges with silos, but most Rackers genuinely want to help each other(in 122 reviews)

  • "Middle management is afraid of senior leadership because of the high risk of being fired(in 72 reviews)

More Pros and Cons
  1. "Best Place I've worked at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cloud Engineer IV in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for less than a year

    Pros

    I've worked at big international companies as well as start ups in my career. I can say that Rackspace has the best of both worlds.

    Cons

    At first, I find that there are too many applications to use, but once you get a hang of it. It's not too bad.

    Continue reading
  2. "People make the difference"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PreSales and PostSales Leader in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for less than a year

    Pros

    Rackspace creates a culture of collaboration, cooperation and partnership. Each office is like a family and that's how we treat each other. I've worked in both small and large organisations with Rackspace being the one job I look forward to each day.

    Cons

    None to speak of as yet.

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  3. "Great Company to Work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Architect in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for less than a year

    Pros

    Friendly and helpful people across all service lines, strong and progressive solution driven culture

    Cons

    Nothing significant as yet, not every body would agree with me though

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  4. COVID-19

    "A great place to work in Sydney"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Solutions Architect in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for less than a year

    Pros

    This is a company that truly cares about the people. I have never seen any other company that does so many small things that make a difference. On joining, you get a appraisal of your desk and seating position. There is also an external service that helps employees with their personal issues, like personal, financial etc. and it is completely annonymous. It is the small things that make a big difference, and Rackspace does thebig and small things well. Like it posted face masks to all their employees, gave a COVID day off in April, gave a well being half day off in May.

    Cons

    It is a Sales driven organisation, a bit more strategic sales approach would help.

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  5. "A place you can bring your true self to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Rackspace Technology full-time for more than 5 years

    Pros

    With a tenure exceeding five years, this is the longest I've been with any company. I like that I can bring my true, authentic self to work every day and not be judged by who I am. In fact, at Rackspace, we celebrate everyone's unique strengths, passions, values, experiences, skills and perspectives! Rackspace has also been extra supportive to us Rackers, during the current changes to our normal routine and uncertainty by providing us with a "Racker Wellness Day" (1 additional day of our choice, of paid time off for all Rackers), casual meditation passes in ANZ, resources to Mindfulness and overall Well-being, and regular check ins to make sure we're doing ok and to keep us motivated and updated. Another great initiative that I love is the Global Fitness Challenge and The Spring Into Motion (an 8-week Global Wellness Challenge) to encourage us to stay fit and healthy while WFH.

    Cons

    I often find myself working after hours without realising as I enjoy my job.

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  6. "Best Place to work in a crisis!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Recruiter 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time

    Pros

    During this uncertain time, instead of clocking us on time spent working, they continue to reach out to check if we're OK. They have provided a Mental Health Day to be taken when we want and organizing to ship each Racker masks for themselves and their family. The teams are providing weekly check-in's to keep morale up and the Racker community has never been stronger.

    Cons

    No company is perfect but the good outweighs the bad here.

  7. "Great Place for Techies"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for more than 5 years

    Pros

    Being such a large service provider, Rackspace enables engineers to specialise to the expert level of their job function. Often engineers have a higher level of expertise than the various vendor TACs, who are rarely engaged. Additionally, the breadth of services Rackspace offers allows engineers opportunity to change technical tracks if they want. It's not uncommon to see engineers jumping from Windows support teams into AWS support teams - further developing their technical talent. Moving up, Rackspace understands that management isn't always the path people want to take. The Technical Career Track (TCT) programme exists to cater for this, by offering titles such as Principle & Distinguished Architect as well as Fellow. These roles recognise the individual as an expert in their field and ensure there is no limit to any technical roles within the company.

    Cons

    As the company is headquartered in the US and operates globally, sometimes meetings are scheduled after hours.

  8. Helpful (1)

    "Losing staff fast"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Sydney
    Positive Outlook

    I worked at Rackspace Technology full-time for more than 3 years

    Pros

    Relavant services to the market

    Cons

    Toxic leadership. Staff seen as a cost center rather than of bringing value.

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  9. Helpful (2)

    "Short term thinking, lack of trust, aggressive leadership"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace Technology full-time for more than 5 years

    Pros

    Comes from a fantastic heritage of staff and leaders who care about each other and their customers

    Cons

    Leadership transformation in the past year has overhauled the management style and thinking for the worse. Short term focus, blame, lack of trust and a value in people is causing staff attrition and a broken culture

  10. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Architect 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace Technology full-time for more than 5 years

    Pros

    Great Culture and perks and interesting work

    Cons

    Not a con but large leadership change globally which is a bit of a headspin, let's see how it lands

    Continue reading

    Rackspace Technology Response

    October 30, 2019Racker Experience Program Manager

    Thank you for your suggestion around continuing to invest in our culture.

Found 1733 reviews