Rackspace Technology Employee Reviews about "rackspace"

Updated Nov 24, 2021

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Found 318 of over 2,993 reviews

3.7
64%
Recommend to a Friend
54%
Approve of CEO
Rackspace Technology CEO Kevin Jones
Kevin Jones
721 Ratings
Pros
  • "Transparent Organization with focus on work life balance(in 188 reviews)

  • "Expanding in india quiet expenentially by hiring many Rackers each months(in 180 reviews)

  • Cons
  • "Everything Good at Rackspace no downsides(in 321 reviews)

  • "Most of the people who made up the great company (orignal Rackers) have left or are leaving the company(in 150 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "rackspace"

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    1. 3.0
      Current Employee, more than 1 year

      good company to work for

      Jul 11, 2021 - Solution Architect in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good conditions great location great colleagues

      Cons

      micro managers thrive at Rackspace

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      3 people found this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Best experience so far. There were around 3 rounds 1) communication , 2) technical all PMP related , 3) presentation

      Nov 24, 2021 - Project Manager in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The management is very good and the interview was very professional like a standard IT company with good culture and management was very transparent

      Cons

      None at all. It's a great experience with Rackspace

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    3. 3.0
      Current Employee

      Good

      Nov 21, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everything good at Rackspace company

      Cons

      nothing bad at Rackspace company

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    4. 4.0
      Current Employee

      -

      Oct 30, 2021 - Cloud Engineer in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have had nothing but good experiences.

      Cons

      Occasionally a bad seed gets hired but usually Rackspace management is good about either correcting and helping the individual grow or help them find something different.

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    5. 1.0
      Current Employee, more than 8 years

      A sinking ship with NO direction.

      Nov 17, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Health Benefits have gotten worse - 401k plan has gotten worse - 180 PTO hours are unusable if you want to hit your quota - We are a public company but no stock for incoming Rackers - We have a slide

      Cons

      - Many San Antonio’s know Rackspace as a great place to work. That culture is long gone. - Company still boasts about the Rackspace of 2000-2008. Hasn’t been great since. - Imagine Fyre fest but as a company. - The cycle of the revolving door of leadership continues with little impact of positive change. - Extremely underpaid for the industry. - Poor sales dept and terrible on the support side - A lot of customers will leave because there is such an internal mess. They constantly get new reps and account managers and some customers haven’t been talked to in years. they do seem to get their bill no problem though... - Quotas are too high! poor path of career development. - The best sellers are consistently leaving because they are underpaid and promises are left unkept - This company finds ways to bend the numbers each month - Rackspace wants to be something it’s not. A leader in the tech industry. - 50/50 base commission. - Low base pay. - ELT has is money hungry and only wants to see profits and revenue. - If you’re in a salaried role don’t expect a bonus unless you’re a VP or above. - Weak leadership across the board. - CEO often described as hostile in leadership meetings. - HUGE layoffs in 2021 with many teams outsourced to Mexico and India. - After layoffs reported huge profits due to the fact of not having to pay former employees for the remainder of 2021. - Too many silos across cross-functional teams. - Rackspace is agnostic but often self-sabotages itself in deals with competing hyperscaler platform teams (AWS,GCP,Azure). - Acquired companies don’t get along due to a lack of process and ROE. - Attrition far ABOVE industry standards even with the “great resignation of 2021” - Over-work their best employees with the promise of a brighter tomorrow. - Will most likely force their employees back into the office early 2021. - RXT is a company that doesn’t know what it wants to be and gets overshadowed by it’s partners/competitors. - No care for its people. They only care about the stock price. - This company is hanging on by a thread and hoping to be acquired by AWS. - The reality of the fact is that this one of the few tech companies in San Antonio but it doesn’t compete with similar ones up in Austin. - This will be the hardest working job you’ve ever had. Best to avoid.

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      8 people found this review helpful
    6. 1.0
      Current Employee

      Such a shame

      Nov 15, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is still a very small number of Rackers remaining who understand what the culture used to be like and are trying (in vain) to look after what remains of the customer base.

      Cons

      When I joined we had an amazing team of high performing diverse individuals who worked hard to support customers. Unfortunately by the time I left of the 8 people in my original team I was the 6th to leave. Let me be clear these were not underperforming sales people who the business was managing out, quite the opposite in-fact! All have moved because of the toxicity of the culture brought in by the IBM management team and the lack of any understanding they have of the current market. To describe these managers as dinosaurs would be offensive to a species that existed for millions of years only to be destroyed by a completely unavoidable event. No this lot are actively and knowingly destroying a once great company under the so called guise of "transformation and best shoring". There is nothing transformative in moving skilled labour to lower cost parts of world and then being surprised in the obvious customer satisfaction drops. This however is not the biggest issue with the "New Rackspace" which is (as described in a number of previous reviews) the Toxic culture. I accept that is a strong word but in this scenario maybe not strong enough. I have heard of senior management making comments such as "well just fire him then" and "drive to his house if he doesn't answer the phone". The obvious response they will offer is that change is painful and people cant hack it but that assumes the people who have left haven't progressed their careers (which they have) and their replacements are stronger, which there aren't any so that also can't be the case. All in all it is a real shame that a once brilliant company has been totally ripped apart to fill the pension pots of some IBM old boys and a few of their mates.

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      8 people found this review helpful
    7. 1.0
      Former Employee, more than 5 years

      Friends don't let friends work at Rackspace

      Oct 17, 2021 - Senior Cloud Engineer in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I struggle to think of one.

      Cons

      - Once epic company culture was Kevin's capital to get the company back on the NYSE and is now completely gone. - The company was renamed to Rackspace Technology but they haven't invested in developing any technology since OpenStack 10 years ago. They have no product, the only value the company has is the sum total knowledge and experience of its employees. - ... and employees, particularly most of the experienced ones have now left the company - my team has had ~80% yearly employee attrition rate for the past 3 years - employee retention was so bad 3 years ago that it forced the company to change its internal marketing strategy. On one of the slides shown in an all hands session was a photo of 4 senior Rackers taken a month prior. 3 of the 4 for had left by the time of the presentation. At this point the company switched to using stock photos exclusively. - some reviews mention life-work balance but in my experience people are routinely "volunteered" for overtime both in day-to-day and holiday cover - salaries well below market level - one of the constant feedback Rackers have been giving is that there's not enough personal development time. In 2019 the SLT has announced with fanfare a new programme of 52h/year for PD. Then someone in the audience asked if that was on top of the 4h/week that was already in place. It wasn't. Turns out that the Chief People Officer wasn't aware of the 4h/week. So in the end the response to employees' need for more opportunities to upskill was to cut these opportunities by 75%. The programme was still advertised as a great success internally though. - Given a problem to solve you will be forced to use the most basic solution possible. That's because your manager will need to to be exchangeable with any of your colleagues so if there's someone on your team that doesn't know, say, Python you will not be allowed to code a Python script, you'll have to do things manually. We called this approach the Least Common Demotivator. - While other IT companies will offer multiple benefits, Rackspace has a novel approach to this issue. There once was a time when the company offered free drinks, snacks or gym memberships. These are now gone. Some time ago they instituted a "common framework" for benefits across all offices. Under the guise of making access to benefits fair they eliminated all of them. So, the Amsterdam office has no onsite gym? That's unfair, we'll be closing the onsite gym in London. And then they open a new office in, say, Bangaluru with no employee benefits at all.

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      21 people found this review helpful
    8. 5.0
      Current Employee, more than 5 years

      Awensom

      Sep 17, 2021 - Senior Database Administrator in Gurgaon, Haryana
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work culture. Good hick

      Cons

      there is no cons.. Rackspace is good company.

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    9. 5.0
      Current Employee, less than 1 year

      Every thing it was nice.

      Sep 17, 2021 - Cloud Engineer II in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best place to work, friendly nature .

      Cons

      Everything Good at Rackspace no downsides.

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    10. 2.0
      Current Employee, more than 1 year

      India Operations are not good, Non India operations are good

      Sep 16, 2021 - Manager in Gurgaon, Haryana
      Recommend
      CEO Approval
      Business Outlook

      Pros

      (1) Rackspace India is on a hiring spreeand its vision is to have the largest employee base among diff geographies. One gets opportunities to work on cloud technologies (2) Have collaboration with LinkedIn and linuxacademy to go through trainings (3) Every 3rd Thursday of the month is Innovation Day, that inspires ppl to work on non project work

      Cons

      (1) Indian management is bad. HR always say it's as per the policy, they are not ready or willing to even discuss scope of improvement. (2) India Hiring targets are insane. Effort is to just hire ppl without thinking on quality. (3) New hires are hired on much higher salary and India HRs are not increasing salaries of existing loyal employees until they put down the resignation papers. This is the major cause of Attrition. (4) India HRs just listen to employees views but never come back on open questions. They never close the feedback loop. They always site its as per policy and are not open to work on improving. US Hrs are much better and compassionate and considerate. Its India HRs who do not deserve to be HRs. (5) India HR are not bothered about feedback of leaving employees but only want to listen to current employees. (6) India Training and Development Team is not at all open for improvement. They think that whatever they are doing is right. Not at all open to suggestions. (7) Being a cloud company, their resignation process is via email and not even via automated process. (8) Lot of Management reshuffle happens too frequently which makes Employees think that their future in Rackspace is uncertain and not clear. (9) India Senior Leadership team is always reluctant to conduct any regular catch ups . In contrast, Global management is very transparent and open to suggestions and feedback. (10) Indian Management has a tendency to hide or have ego problem whereas global management is very nice and helpful but in case of any issues, they direct to India counterparts and India folks are not at all helpful specially HR. (11) When Employee refers, that person do not get any update or feedback, instead employee needs to chase recruiters about the feedback which is not good.

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      10 people found this review helpful
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