Ritz-Carlton Reviews

Updated 5 Aug 2020

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4.1
77%
Recommend to a Friend
87%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
605 Ratings
Pros
Cons
  • "Working long hours, life and work balance(in 118 reviews)

  • "no work-life balance, sometimes management dont walk the talk(in 82 reviews)

More Pros and Cons
  1. "Great working Environment"

    5.0
    Former Employee - Captain 

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Credo is something we live by in the company. I truly believe the idea of it

    Cons

    Overall is a great place to grow

  2. "Opens doors"

    3.0
    Current Employee - Doorman 

    I have been working at Ritz-Carlton full-time

    Pros

    Will give you strong arms

    Cons

    Will also give you a sore back


  3. Helpful (1)

    "Lower benefit among peers in industry"

    3.0
    Former Employee - Anonymous Employee 

    I worked at Ritz-Carlton part-time

    Pros

    Great culture and helpful colleagues.

    Cons

    Poor food and salary for full time junior staff.

  4. "Great trainings are offered for those willing to learn"

    5.0
    Former Employee - Anonymous Employee 

    I worked at Ritz-Carlton full-time

    Pros

    Amazing trainings offered for those who want them

    Cons

    Long hours, demanding work, but rewarding

  5. "Working for The Ritz Carrolton"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Doorman in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 10 years

    Pros

    Great place to work for if you have a passion for customer service. They provide ample training and support

    Cons

    Working outside in the elements can be challenging

  6. "Good Work Culture"

    5.0
    Current Employee - Guest Experience Expert in Miami, FL

    I have been working at Ritz-Carlton full-time

    Pros

    Excellent internal culture and communication

    Cons

    Overtime is occasionally asked of employees

  7. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook in Tysons Corner, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    Good pay, good environment ,good benefit, training free meal free parking

    Cons

    Some time it very busy

    Continue reading
  8. "Prestige, Good Company, but Bad Managers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in Amelia Island, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 5 years

    Pros

    The Ritz-Carlton loves training. They offer a good 401k benefit and there's a lot of room for growth within the company. They have competitive wages. Lots of opportunity for innovation and growth.

    Cons

    No work life balance. Managers frequently worked 12+ hours and weren't effective. 6 day work weeks and coming on on your 1 off day for "mandatory" meetings were norm. Several operational managers were required to shorten their vacation time to come in when the hotel was busy, even though there were other managers available. Depending on the property, senior managers in the executive committee used negative reinforcement with employees. Meetings could be 2x or 3x as long when you have certain managers who just want to be there to rail you for everything you've done wrong.

    Continue reading
  9. "Good employee development"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 

    I worked at Ritz-Carlton full-time

    Pros

    Employee development is a key focus of management

    Cons

    Lower salaries for entry and mid level employees

  10. "Great company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Relations Agent 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Solid benefits, company takes care of their employees, great work environment.

    Cons

    You have to work weird hours and it's very difficult to establish seniority - no one ever leaves because it's such a good job.

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