River Island Clothing Reviews

Updated 2 Jul 2020

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3.5
64%
Recommend to a Friend
84%
Approve of CEO
River Island Clothing CEO Will Kernan
Will Kernan
25 Ratings
  1. "Fun, good perks but bad pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at River Island Clothing part-time

    Pros

    Great staff discount Fun fast paced environment

    Cons

    Not great pay Can be a little bit catty at times

  2. "Sales Assistant"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    No Opinion of CEO

    I worked at River Island Clothing

    Pros

    - Discount on clothes - Locations

    Cons

    - Paid under minimum wage - Bad culture - Poor management - Very little hours

  3. "Very Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Ealing, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time

    Pros

    Friendly Team Good for Students for Part-time Flexibility

    Cons

    Gets Busy Gets Challenging With customer demands

  4. "Excellent company"

    5.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Sales Associate in London, England

    I worked at River Island Clothing full-time for more than a year

    Pros

    Great team to work with

    Cons

    Hard work during holiday times

  5. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Peterborough, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at River Island Clothing part-time for less than a year

    Pros

    Great team Good benefits Good discount Easy job

    Cons

    Short shifts No breaks if you're over 18 and working under 8 hours

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  6. "Review"

    3.0
    Former Employee - Sales Assistant in Dublin, Dublin

    I worked at River Island Clothing full-time for more than 8 years

    Pros

    Great team of people to work with.

    Cons

    Lack of professional progression and support.

  7. "Loved it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Positive Outlook

    I worked at River Island Clothing part-time

    Pros

    Friendly, supportive team, clothing allowance, good working hours

    Cons

    Limited uniform, the rate never went up from when I started

  8. "Well..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at River Island Clothing part-time for more than 3 years

    Pros

    Free uniform allowance up to a certain amount, generous staff discount.

    Cons

    A very cliquey atmosphere surrounding management and staff. When management leave they are usually not replaced unless absolutely necessary. The role of a manager will usually be given to a level 3 sales assistant in order to cut costs. Management purposefully hides information about opportunities such as level-3 to management roles in other stores in order to maintain their store staff and reduce retraining and rehiring. Most sales floor staff are young and at university and college. This usually means treatment by management can be undermining and very school-like even if you're more senior. Engagement with sales assistants from high ups during visits such as the area manager, regional manager, the CEO, and the founder usually never happen. The Area Manager will quiz you on protocols and service skills, but these are never just refreshing conservations as management will drill into you that you can't mess up these situations. This creates a lot of stress and usually, most visits are stressful. I would have liked the opportunity to have some sort of conversation or witness others engage with these individuals in a more productive manner. I did not feel seen, heard, or recognized by these people. Because you're on the lowest end of the payroll, you do feel easily replace and that you don't matter. You also have to deal with a lot of emotionally immature people, be that staff or customers. Working here will most definitely affect your mental health. The company is trying to change that, but sometimes a leaflet and a poster in a toilet do not seem that engaging or helpful.

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  9. "Good Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at River Island Clothing part-time for more than a year

    Pros

    Got 40 percent off clothes

    Cons

    When you sell so much gift cards you don’t get any bonus

    Continue reading
  10. "Sales Assistant at River Island"

    4.0
    Former Employee - Sales Assistant 

    I worked at River Island Clothing part-time

    Pros

    Young staff, sociable and up for going for coffee etc

    Cons

    Low pay! Inappropriate staff (should be more safeguards considering a lot of people who work there are quite young)

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