River Island Clothing Sales Assistant Reviews

Updated 2 Jul 2020

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3.2
45%
Recommend to a Friend
51%
Approve of CEO
River Island Clothing CEO Will Kernan
Will Kernan
6 Ratings
  1. "Very Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Ealing, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing part-time

    Pros

    Friendly Team Good for Students for Part-time Flexibility

    Cons

    Gets Busy Gets Challenging With customer demands

  2. "Feedback"

    5.0
    Former Contractor - Sales Assistant in West Bromwich, England

    I worked at River Island Clothing for more than 3 years

    Pros

    Friendly staff and helpful co workers.

    Cons

    Standards in office with online deliveries

    Continue reading
  3. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Peterborough, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at River Island Clothing part-time for less than a year

    Pros

    Great team Good benefits Good discount Easy job

    Cons

    Short shifts No breaks if you're over 18 and working under 8 hours

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  4. "Review"

    3.0
    Former Employee - Sales Assistant in Dublin, Dublin

    I worked at River Island Clothing full-time for more than 8 years

    Pros

    Great team of people to work with.

    Cons

    Lack of professional progression and support.

  5. "Loved it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Positive Outlook

    I worked at River Island Clothing part-time

    Pros

    Friendly, supportive team, clothing allowance, good working hours

    Cons

    Limited uniform, the rate never went up from when I started

  6. "Well..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at River Island Clothing part-time for more than 3 years

    Pros

    Free uniform allowance up to a certain amount, generous staff discount.

    Cons

    A very cliquey atmosphere surrounding management and staff. When management leave they are usually not replaced unless absolutely necessary. The role of a manager will usually be given to a level 3 sales assistant in order to cut costs. Management purposefully hides information about opportunities such as level-3 to management roles in other stores in order to maintain their store staff and reduce retraining and rehiring. Most sales floor staff are young and at university and college. This usually means treatment by management can be undermining and very school-like even if you're more senior. Engagement with sales assistants from high ups during visits such as the area manager, regional manager, the CEO, and the founder usually never happen. The Area Manager will quiz you on protocols and service skills, but these are never just refreshing conservations as management will drill into you that you can't mess up these situations. This creates a lot of stress and usually, most visits are stressful. I would have liked the opportunity to have some sort of conversation or witness others engage with these individuals in a more productive manner. I did not feel seen, heard, or recognized by these people. Because you're on the lowest end of the payroll, you do feel easily replace and that you don't matter. You also have to deal with a lot of emotionally immature people, be that staff or customers. Working here will most definitely affect your mental health. The company is trying to change that, but sometimes a leaflet and a poster in a toilet do not seem that engaging or helpful.

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  7. "Good Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Stratford, London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at River Island Clothing part-time for more than a year

    Pros

    Got 40 percent off clothes

    Cons

    When you sell so much gift cards you don’t get any bonus

    Continue reading
  8. "Sales Assistant at River Island"

    4.0
    Former Employee - Sales Assistant 

    I worked at River Island Clothing part-time

    Pros

    Young staff, sociable and up for going for coffee etc

    Cons

    Low pay! Inappropriate staff (should be more safeguards considering a lot of people who work there are quite young)

  9. "My experience working as a sales assistant in River Island."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at River Island Clothing full-time

    Pros

    My interview went really well I felt comfortable talking and chatting about what I could bring to the table as a RI staff member. The training process was quick and easy it involved being shown how to work the tills how to greet customers how to process online orders how to correctly clean the shop floor and put out new stock and put back rejects from the fitting room. Every one was really friendly and I felt like part of the team in no time. I was 16 starting and wanted a summer job while I was off school for the summer and it was the perfect job. I feel like there’s a lot of room for improvement and error especially since I was starting So young and it was my first ever job the managers and employees helped me greatly and help one another out on a day to day basis.

    Cons

    I wish I could have kept the job through my last school year but unfortunately I couldn’t due to the times I finished school and the times I could and couldn’t work other than that this job was perfect.

  10. "Managers rude"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sale Assistant 

    I worked at River Island Clothing part-time

    Pros

    Flexible hours, part time hours

    Cons

    Pay low, lack of progression

Found 187 reviews