SHI International Employee Reviews about "upper management"

Updated 21 Jan 2020

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3.6
70%
Recommend to a Friend
79%
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
435 Ratings
Pros
  • "Free Lunches ( pretty much the only perk )(in 39 reviews)

  • "Fun culture, fun people, free food(in 34 reviews)

Cons
  • "A handful of condescending upper management sprinkled in with some amazing management, so it's hit or miss(in 31 reviews)

  • "Low pay, unless you're on the right team(in 28 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. Helpful (15)

    "Huge Waste of Time, Unfortunately. Don't Do It."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time for more than a year

    Pros

    - Good new-hire training program. The Enablement/Training team is the best part of the company. So much money has been invested in them. - Lots of lunches, happy hours, and parties. If all you want to do is party and make friends, this is the perfect job for you!! - The work is really easy, it just requires patience which most people don't have.

    Cons

    - Measly base salaries...disgraceful. - False promises, false advertising of this company is done as a whole. New hires are manipulated into believing they will make 6 figures. Seriously, it's sad. - Upper management is comprised of people who are sly and don't actually care about anybody besides themselves. I've witnessed a lot of artificial sincerity in this company. - Unnecessarily stressful environment based on money money money. The director places a quota on the managers, who then pressure sales reps to perform when their sales accounts are actually horrible. This results in a very negative environment with a lot of whispering. - Managers have a culture of alluding to the possibility of firing reps and I watched stress eat away at a lot of my coworkers who weren't hitting their quotas. This is not a good way to treat your employees. - Managers are poorly qualified and poorly trained. There are some great ones but ultimately they don't have any power to improve anything. - People treat this office like a dating pool which is extremely unprofessional and gross. The company encourages dating amongst employees... - Horrible PTO policy for a job that can be done from anywhere. - No diversity besides a few "token" individuals. - They make you feel like this job is extremely important when all you're doing is marking up prices on IT equipment and software. If you care about people and helping others, this job will drown you. All in all - If you have above-average talent, drive, and intelligence, get away from this company. It is a serious waste of time/energy if you are capable of more. This is a great company for subpar individuals who have nowhere else to work but in retail. I regret working here because although it was fun due to the culture of lunches and happy hours, I was ultimately wasting my time while I could have been working myself harder to get someplace better. If you do move on and quit, management will pretend to care about you and be nice. This is all a facade. They will not have your back and will most likely trash talk you when you leave.

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    SHI International Response

    January 27, 2020Executive Vice President

    Thank you for taking the time to provide feedback. We do heavily invest in training and enablement to ensure every new hire have the knowledge, tools, & resources to succeed in their new roles. We have also invested in leadership development, focused around elevating competency and leadership abilities in all our front-line leaders. The seller compensation plan is competitive in this industry. It is not centered around base salary but on the unlimited earning potential via uncapped commission structure.

  2. Helpful (7)

    "Honest Review - Not Created by the Recruiting Team - Really"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Inside Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time for more than 3 years

    Pros

    As with all organizations, there are multiple Pros as there are Cons. With SHI, the beginning is the best part! Take it from someone who was in one of the first training classes SHI offered. Upon arrival, employees will undergo intensive training that will not only feel as the company used to say "is like drinking from a fire hydrant", but in-depth training on outdated systems. The best part about this ramp-up process is that if you keep your head down and work hard, your success will pay off. Over the course of 3 years, I did just this and saw astonishing results and a matching salary. Never did I ever expect these results to provide a more-than-comfortable salary! The amount of training that you received starting out will make a serious difference in how well you preform, however once you hit the one-year mark, the training sessions become redundant. The pros to a redundant training includes review of materials, opportunities to build relationships with vendors, and the ability to ask next-level questions. Day-to-day work was simple to understand once you've acquired tenure, however this became redundant and felt very boring after years of doing the same thing. Yes, as many reviews on here have noted, free lunches are provided anywhere from 1 to 5 days a week, which is determined on vendors and marketing. Although these free lunches may seem like a great perk, a potential hire should look at the overall picture - not just free food. Hours of operations: There is flexibility when choosing which time an employee would like to proceed with. Hours of operation start at 7am to 10am, and end anywhere from 4pm to 7pm, however you are required to select a time zone, and stick with that 8-hour shift daily. The ability to grow and transition to other roles throughout the organization is a possibility. Once you have worked in the sales position for roughly one year, switching to a different team/support role is as simple as showing that you're interested.

    Cons

    Pay. Hands down the most important con associated with this job. It's constantly a topic of discussion throughout the organization, however management refuses to acknowledge that. Instead, they are finding ways to positively spin pay cuts and "resource taxes" implemented throughout the organization. These implementations would make working harder seem like they are receiving more bang for their buck, when in fact this scenario would lead to the complete opposite. And sure, you've seen a VP or two reply to pay inquires on Glassdoor, stating that they are "competitive to the industry's pay" however, this is completely false information. Unfortunately, pay has only taken a turn for the worse as management still refuses to do anything about this. Just a heads up for potential new hires: Can you afford to live off 30k for the first year until you can ramp up business, which is solely based off of what team you join/which accounts you receive? A handful of condescending upper management sprinkled in with some amazing management, so it's hit or miss. They promise you the world, but can only deliver promises the side of Rhode Island. Many empty promises across the board, such as account migrations, the ability to achieve "realistic" goals, a severe lack of assistance, and lack of resources. For example, I had accounts in my name that were there for over two years, and after multiple promises by management that those would be transferred elsewhere, they remained within my book of business. When I first started out, I was told to utilize our top competitors website to source items. Can you believe that a company tells its employees to source items from other well-made sites, as their own will not suffice? The lack of management communication/being present. Honestly, 7 out of 10 times that I needed management to assist, they were nowhere to be found, and when I did need assistance with a particular scenario, it became more of a slap on the wrist than it did a learning experience or an opportunity to grow. Growth - Finally I would like to state that if you are not hitting your numbers, or you're falling short, management will NOT give you the time of day.

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    SHI International Response

    January 10, 2020Executive Vice President

    We appreciate you taking the time to provide us feedback. We do take pride in delivering excellent onboarding training to ensure the success of all of our employees. Like any commission-based sales role, sales results determine financial rewards. We offer competitive compensation plans with uncapped commissions. Manager coaching and development of their team members is a priority to us. We have implemented Leadership Development Program to help ensure all our workforce receives quality coaching and development and feel supported. I want the opportunity to dig deeper into the situation so that we can address it. Are you open to sending me a note directly?

  3. Helpful (10)

    "Come for quick experience, then run, don’t walk away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International

    Pros

    If you’re fresh out of college, SHI will give you a chance with little to no work experience. This company will give you a solid couple of years of work experience to add to your resume. Wellness plans are offered to help cover cost of health insurance.

    Cons

    As with any company, not all departments are treated equally, however the disparity between sales support/operations roles and sales roles is staggering. Non sales roles are typically passed up on perks and incentives commonly offered to sales teams. Recent college grads are typically recruited since they know it’s easier to sell an unreasonably low salary to them. Impossible to have a voice here, HR treats employees as if they’re just a number, and is just there to serve upper management. They are not open to improvement or scaling processes and procedures in order to keep up with the growing company. Attrition rates are through the roof across all departments at all levels for obvious reasons, but nobody seems to care. Honestly, for a tech company, the programs and platforms that are used are so outdated and frustrating that it makes doing your job efficiently impossible, and this is the case across every department, however senior management doesn’t care, and no efforts are made to listen to or help employees perform more efficiently. Zero efforts are made to keep employees happy, which is surprising given the typical tech company environment that you often find just a quick hour over in NYC. If you don’t have any work experience and desperately need to gain some to add to your resume, entertain this company for a year then run, don’t walk away, it’s what everyone else at this company does anyway.

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  4. Helpful (4)

    "Unmotivated group"

    1.0
    Former Employee - A/R Representative 

    I worked at SHI International full-time

    Pros

    not hard, easy to pick up, no major commitments.

    Cons

    upper management doesn't care about anything except for results

  5. Helpful (9)

    "Not a bad place to get started but it’s usually wiser to move on"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Somerset, NJ
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at SHI International full-time for more than 5 years

    Pros

    Great culture: the people are by far the best part about SHI. You meet true friends there. Benefits: decent benefits for a single person. The rates for families is high though, and many times comes with penalty fees. Good place to begin a career Beautiful campus with decent amenities Strong work/life balance

    Cons

    Pay: again, not a bad place to start out, but chances are you’ll be underpaid your entire time there. Move on once you get your experience and get paid what you deserve. Reactive, not proactive: at least in my department it seemed like we weren’t being as forward thinking as we could have been. We felt years behind where other companies are in terms of tools and strategies. Didn’t feel like anyone who could actually do anything to improve situations truly cared: time and time again you hear that upper management understands employees’ qualms...but they never do anything to deal with the issues.

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  6. Helpful (4)

    "Generational-Micromanagement Gap"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Purchasing Agent in Somerset, NJ
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at SHI International full-time for more than 3 years

    Pros

    Low Stress Nice People Work Stays at Work Single Person Benefits

    Cons

    Middling Pay Family Benefits are Terrible Micromangement No Work From Home Forced Culture Upper Management is Ageist PTO is a Hassle Turnover-more than 1 person a month

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  7. Helpful (8)

    "Inside Account Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Account Manager in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SHI International full-time for more than 3 years

    Pros

    Nice facilities, free gym, and free lunches or breakfast at least once a month.

    Cons

    Lower management is highly under qualified which makes it a very catty and childish environment to work in. Commission depends on the team you’re on and tenured reps do not want new team members to lower their commission rates. It’s like a company made up of high school kids, there’s a lot of drama and politics, which causes high turn over in teams. Overall I wouldn’t have taken this job knowing how catty and nasty the people here are it’s really an unhappy work place, unfortunately upper management tries to make it great but lower management and employees ruin that.

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  8. Helpful (7)

    "SHI Integration Center in Piscataway, NJ"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Integration Data Center Technician in Piscataway, NJ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at SHI International full-time for more than a year

    Pros

    - Good place to get your foot in the door in the IT industry, as there is a lot of cool and expensive technology to work with - Great work/life balance; work usually stays at work - Lots of overtime available if you are willing to do it - Good amount of vacation/sick days for new employees - Free gym across both locations with staffed trainers - The work is boring but pretty easy, and there is occasional downtime depending on the time of year - If you show up to work and do the bare minimum it’s practically impossible to get fired

    Cons

    - If Headquarters is where the business of SHI gets done, the Integration Center is where the physical labor gets done. The Integration Center is a warehouse, so the work is warehouse-environment “factory” work. As a Data Center Technician you are unboxing servers, racking and stacking, and cabling racked servers. The work is a step-above retail work; it’s mindless, manual labor. You can train anyone on how to cable a server in a few days, if that. - Extremely low salary for the IT industry. They try to “compensate” for that with quarterly bonuses that are then taxed heavier than your paycheck would be, why not just pay the employees a higher base salary and get rid of bonuses entirely? - Quarterly bonuses fluctuate based on “performance” when in reality it’s middle and upper management that approve the bonuses; the upper managers rarely take the time to even get to know your name. - Terrible place to work for recent graduates as its a dead end, low paying job that doesn’t require a college degree whatsoever; it’s a revolving door regarding employee turnover. - Integration center employees are practically viewed as second-class citizens in SHI, as the HR department pushes all issues involving the Integration Center to the side. For example, female employees have been harassed by other employees and some employees have even been caught with drugs at work, those people were never fired. - There’s a toxicity and negative work environment as most people are dissatisfied with the company and their practices; they feel slighted and underpaid. - Even if you are “salaried”, you have to clock in/out to record time, including lunches; managers can be strict about tardiness. - You are expected to “look busy” even when there is absolutely no work to do, as there are periods of the year when work slows down significantly. - Mandatory 1-hour lunch every day in addition to a 8-hour shift; 9-hour work day every day. - Even if you are qualified, its mandatory to work 1 year before being promoted to a new role or to Headquarters; this practice is absurd. - Middle management is useless as most middle managers don’t care about their employees and only get involved when something goes wrong. - Cameras everywhere that upper management watches; this creates a “big brother” mentality while working. - Loosely enforced “no phone” policy. - And finally, you need to pass through an airport-like security scanner before leaving the building.

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  9. Helpful (3)

    "Inside Sales Account Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SHI International full-time

    Pros

    Working for SHI is good for someone right out of college. *Learn a lot about business *Great training *Free lunches often and free alcohol at happy hours *Everyone will be around your age *They promote from within

    Cons

    *Managers typically have no experience managing people. They are just "good" reps who have been promoted. *They implement drastic changes often. Compensation plans and metrics employees are measured on are constantly changing, creating confusion. *There is no transparency when these changes are implemented from management. *Work/Life balance is not great with this job. It is stressful for no reason. *If you do not have a collaborative, motivated outside sales partner, there is no way you will be successful. *Upper management expects too much from the inside team and too little from the outside team. *Upper management does not seem to have a clear, long term business plan. *The maternity policy is not the same for each division which is odd.

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    SHI International Response

    May 24, 2018Vice President, Corp

    Thank you for the constructive feedback! Being a sales leader is likely the most difficult job at SHI. As we continue to grow rapidly, we will promote those with the right experience and desire to become leaders while we actively develop the right skills to be effective. Our agility in the ever-changing IT field has been one of the top reasons for our record-breaking growth, and we try to mitigate the effects to our sellers and leaders as much as possible.

  10. Helpful (7)

    "Going more downhill every year"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time for more than 3 years

    Pros

    Amazing coworkers that make the grind fun. Also, most Inside Sales Managers care about their reps, which in turn makes you want to work hard for them. Frequent catered lunches and contests from vendors.

    Cons

    Upper management is so disconnected from the bottom that they have no issue with cutting pay each year and expecting the same results. They show skewed/misleading data to try to justify it too. Lots of politics in terms of promotions. Work life balance is barely existent with the hours most reps end up working (just because we left the office doesn’t mean we are done working). The ISAMs have asked for a long time for a better backup system when we go on PTO, but it’s never been resolved.

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    SHI International Response

    February 20, 2018Vice President, Corp

    Thank you for the feedback - compensation, work-life balance and front line sales managers are very important areas for me. We do have a long history of paying above-market compensation packages to our Inside Sales organization and are still committed to that going forward. And any evolutions we make to Inside Sales compensation are not taken lightly. Our interview process for promotions takes a team approach so that multiple perspectives are included. And we strongly believe in a “promote from within” culture. Finally, I would like to discuss your ideas on our Inside Sales backup process and agree that we can do better in that area. Thanks again for the feedback!

Found 31 reviews