Salmat "minimum wage" Reviews | Glassdoor.com.au

Salmat Employee Reviews about "minimum wage"

Updated 28 Sep 2018

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3.3
64%
Recommend to a Friend
81%
Approve of CEO
Salmat Chief Executive Officer Rebecca Lowde (no image)
Rebecca Lowde
16 Ratings
Pros
Cons
  • "Confusing senior management direction(in 6 reviews)

  • "Pay is minimum wage, with terrible commission structure, does not promote ambitious selling or performance(in 5 reviews)

More Pros and Cons

Reviews about "minimum wage"

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  1. "Top heavy company, lining their pockets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Team Leader in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Salmat for more than 3 years

    Pros

    Fantastic company for entry-level, unskilled employees. Culture is reasonably strong and good location for the Melbourne office.

    Cons

    Pay is minimum wage, with terrible commission structure, does not promote ambitious selling or performance Since making massive budget cuts around 18months ago, they have cancelled basically every event (mid-year ball, Christmas party etc). This has created a huge divide between upper management and the company's other staff. I never saw my call centre's director, no one knew their names. In the space of about 12 months, we lost all our TL's, many mid managers and most of the business in my call centre. Terrible, over paid executives.

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    Salmat2016-08-09
  2. "Good, but pay didn't meet expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative in Melbourne
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Salmat part-time for less than a year

    Pros

    The people at Salmat are great. I loved working with the people that I worked with, Support was available most of the time when needed, and the facilities were great (clean toilets, coffee, milk, etc)

    Cons

    KPIs were always increasing, and increased so much that it sacrificed my ability to deliver great customer service. There was little support when dealing with difficult calls, and the wages were literally as low as they could possibly be. For what Salmat employees deal with on the phone each day, bare minimum wage is just not good enough. Also, many team leaders were very difficult in offering help when requested, simply because they were too busy socialising.

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    Salmat2015-09-10
  3. Helpful (1)

    "It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Salmat

    Pros

    Some really nice people, flexible work hours. Workforce management was great and willing to work with you if you needed to reschedule a shift. No super late night work.

    Cons

    Awful pay. Even the most basic CSR role involves a ton of multitasking, and the basic pay rate was barely above minimum wage. Worse, the incentive pay is an insult. Management was hit or miss -- some really awesome people, some excellent coaches, but also some incredibly hostile personalities. Lots of cliquey-ness.

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    Salmat2015-05-19
  4. Helpful (3)

    "Corporate Penny Pinching and Image Falsification at its finest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Melbourne
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Salmat full-time for more than 5 years

    Pros

    The friends you make through collective suffering...... That's about it.....no seriously. I have nothing else to put here. There are no other pros.

    Cons

    - minimum wage base rate - management will look for any excuse cut commission to fit within their budget. - false promises of career progression. - massive focus on alcohol within the workplace culture. - constant big brother style monitoring that makes you feel like you are living George Orwell's 1984. As of 2014 they now record you're personal conversations you have at your desk in between calls. - you have 10 minutes of "personal time" a day in which you can leave your desk for water, toilet breaks etc etc. If you go over that management force you into a conversation about why. Be prepared to talk about needing to take a dump with management as if you were a 3 year old child talking to mum. - the project you do for them will go under and you will be redeployed elsewhere in the company to avoid paying you a redundancy. They don't care where you go and if it's a job you don't wish to pursue they put that you resigned on your separating certificate. - anti-Union culture that management try to spread every year the union reps come around by holding group meetings slandering the unions and encouraging entry level employees to use legal loopholes. (ie: claiming harassment from a rep so that we could have them legally removed from the building) -budget cuts means that work social events are extremely rare. - often there will be days systems shut down, in which case you are sent home early, unpaid. This is non optional even if your contract states otherwise. - targets are raised when your team is succeeding so that management can reduce the amount of commission they are pay you to fit their budget. - top management (CEO) claim they are easy to approach and happy to talk to you.......just "lol" on that one. - will force you to enrol in courses that do nothing for you as far as industry standard is concerned because they get pay outs from the government to do so. These are boring and take you away from your ability to earn commission. - everything is procedural and the human condition isn't considered. - don't handle serious complaints appropriately and management encourage social ostracisation of people who do complain, this never happened to me personally but saw it happen 4-5 times over a 3 year period to other people. - outdated everything. (computers, phones , systems, heating and cooling) - you will get sick, a lot. The flu runs rampant about 7-8 months of the year. I had influenza 5 times a year on average working in this building. Haven't experienced this before or after working there. - forced two weeks annual leave over the Christmas break every year making it incredibly hard to accumulate annual leave. - constant breaches of trades acts. - they pay their recruitment team to come on apps like this and leave false positive reviews.

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    Salmat2014-12-03
  5. "Worst place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Penrose, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Salmat full-time for more than 10 years

    Pros

    Nothing ..I do not recommend anyone joining this company here in Nz

    Cons

    Temporary contracts,They hire people on contracts only .Job is never secured here at all. Poor management. Base pay is minimum wage No Career growth Whole time I worked there was pretty much waste You will see new faces every week as number of people leave this job.

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    Salmat2018-09-29
Found 5 reviews