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Shopify Customer Service Representative Reviews

Updated 11 May 2020

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3.1
35%
Recommend to a Friend
75%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
5 Ratings
  1. "Hard work, fast paced, good perks"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wellington, Wellington
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Good perks Working remote Helping small businesses

    Cons

    Stress Hard to move from customer service role to something else in the company Constant changing environment to learn Glorified problem solver

  2. Helpful (1)

    "Great company, great opportunities"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Auckland, Auckland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Work with good people in a company ran by genuinely good people

    Cons

    You can't run away from beurocracy

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    Shopify Response

    April 8, 2020Social Care

    Hey there, thanks for the review! It’s great to hear how much you enjoy working with your team. Through the 2019 Engagement Initiative, we started to address ways in which management can effectively receive employee feedback by holding “Lead Labs”. The main goal here is to help level up and create support networks across Support Leadership. This program has now been formalized and is currently being offered to support leads in an effort to make communication transparent and information easy to find. Your feedback is definitely being heard, so thank you for sharing!

  3. "Something"

    3.0
    Former Contractor - Customer Service Representative 

    I worked at Shopify for more than 3 years

    Pros

    Remote work and flexibility was great.

    Cons

    Long hours for the work you do

  4. Helpful (9)

    "I'm really into stories about cults, but I didn't mean to join one.."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    -you get a lifestyle spending account

    Cons

    -if you have a brain that you like to use for critical thinking, you have to keep it on the down low, or they will catch you

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  5. "Very good company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    I have enjoyed working at shopify.

    Cons

    No cons that I can think of.

  6. Helpful (10)

    "Poor Upper Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Constant learning, work from home (no commuting), great teams

    Cons

    Management very young with no experience, schedule horrible have to work every holiday, tied to the desk hard to even take a potty break, 3 technical chats at the same time saying do not need to code but you do. They made many training errors and threatened to fire immediately instead of taking responsibility for their errors.

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  7. Helpful (16)

    "Toxic"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Galway
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Very few to mention, remote working has benefits.

    Cons

    A near toxic workload with ever increasing harsh feedback. Felt pushed out of the company due to bullying nature or team leads

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