Shopify Customer Success Guru Reviews | Glassdoor.com.au

Shopify Customer Success Guru Reviews

Updated 19 Jul 2019

To filter reviews, or .

Found 48 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
99%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
35 Ratings
  1. Helpful (2)

    "The culture is great, the job not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Most of the people in Guruland are amazing. Perks are okay and working from home is amazing.

    Cons

    The job is ultimately a customer service one in which you have to support everything - Paypal, Google Analytics, Amazon...literally all the integrations available, not just the actual platform. Worse though is the difficulty in switching roles - if you're hired as a guru and want to move to a support position, you can pretty much forget it unless you're up for some serious remote networking. Despite claims to the contrary,...

    Show More

    Advice to Management

    Make it easier for staff experienced in the platform to switch roles - no one wants to do customer service forever.

    Shopify2019-07-16
  2. Helpful (1)

    "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, very interesting job, good perks

    Cons

    3 simultaneous chats are stressful even for tenured gurus. You often end up giving poor support. No scheduled breaks during the day apart from the 30 minutes lunch break. They say you are allowed to step away from your computer for 10 minutes twice a day, but with overlapping chats it is practically impossible.

    Advice to Management

    2 chats per guru At least one compulsory 15 minutes break per day.

    Shopify2019-07-20
  3. "Highly Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Wellington, Wellington
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Awesome Training, Benefits and company to work for. Squads are very close and easy to collaboratively work with. Good growth opportunities at the time.

    Cons

    Remote working can be hard, more Pop-Up events to hang out with work mates. G

    Shopify2019-07-06
  4. "Customer success guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, great benefits , good training and really thorough resources for doing the job

    Cons

    Can be lonely working remote didn’t feel like I was friends with my coworkers that said everyone was really nice.

    Advice to Management

    Hard not to feel under pressure from trainer to go up to three chats

    Shopify2019-06-09
  5. Helpful (4)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Okanagan, BC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Work from home. There are alot of company incentives and benefits.

    Cons

    You have to be good at selling the plans.

    Advice to Management

    When training new employees consider informing them they will be kroe selling than actual helping.

    Shopify2019-07-03
  6. Helpful (3)

    "Shopify Guru Ireland Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    1) The pay is very good and is annually reviewed. 2) Benefits are amazing and include health and dental insurance amongst many others (sports equipment, house cleaner, ongoing learning etc.). You also get these once you start and dont have to wait until after your 6 month probation. 3) Equipment they provide is top of the line and if you have any issues with any of it or you accidentally damage anything they replace...

    Show More

    Cons

    1) The 8 week rotating schedule means you have to work weekends a lot of the time. 2) It can be really hard to get time off. 3) Because service is 24/7 you have to work over holiday periods such as Christmas. 4) Getting promoted or moving to a different team seems to be based on who you know and not based on experience and skill. You really have to get on board with the Shopify ethos and attitude which can feel a...

    Show More

    Advice to Management

    1) Promotions should be based more on performance and skills that are laid out in the Guru role. Seems al the promotions are determined by who you know at Shopify in higher positions. 2) Have escalated teams work more on weekends and holidays so gurus are net left high and dry dealing with things out of their control. 3) More benefits/rewards for Gurus reaching monthly targets on smiley ratings and up-sells. Currently...

    Show More
    Shopify2019-05-22
  7. "Very Micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Remote, OR

    I worked at Shopify full-time for more than a year

    Pros

    -Benefits are amazing -Salary is decent -Work from home

    Cons

    -Lacks diversity -Leads are not very understanding of peoples unique situations -very micromanaged

    Shopify2019-06-12
  8. "This job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Vancouver, BC

    I worked at Shopify full-time for less than a year

    Pros

    Working remotely gives you the flexibility to work from wherever!

    Cons

    Although it is a bonus, working remotely can get lonely!

    Shopify2019-06-10
  9. "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Victoria, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great additional benefits that start from day one. Seems like the company really wants to take care of its employees.

    Cons

    Working from home can be difficult due to solitude.

    Shopify2019-05-16
  10. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote 

    I have been working at Shopify full-time for more than a year

    Pros

    Mental Health is very important to them so it is a safe space to talk openly about struggles and receive support from peers. You have the freedom to fully be yourself which creates a nice work environment.

    Cons

    As a remote employee I don't get the opportunity for casual breaks of conversation with coworkers. All breaks are monitored, so there isn't much room to relax and it feels like you are always working which can lead to major burnout.

    Shopify2019-05-04
Found 48 reviews