Shopify Remote Guru Reviews | Glassdoor.com.au

Shopify Guru (Remote) Reviews

Updated 3 Jul 2019

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Found 41 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
29 Ratings
  1. Helpful (3)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Okanagan, BC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Work from home. There are alot of company incentives and benefits.

    Cons

    You have to be good at selling the plans.

    Advice to Management

    When training new employees consider informing them they will be kroe selling than actual helping.

    Shopify2019-07-03
  2. "Very Micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Remote, OR

    I worked at Shopify full-time for more than a year

    Pros

    -Benefits are amazing -Salary is decent -Work from home

    Cons

    -Lacks diversity -Leads are not very understanding of peoples unique situations -very micromanaged

    Shopify2019-06-12
  3. "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Victoria, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great additional benefits that start from day one. Seems like the company really wants to take care of its employees.

    Cons

    Working from home can be difficult due to solitude.

    Shopify2019-05-16
  4. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote 

    I have been working at Shopify full-time for more than a year

    Pros

    Mental Health is very important to them so it is a safe space to talk openly about struggles and receive support from peers. You have the freedom to fully be yourself which creates a nice work environment.

    Cons

    As a remote employee I don't get the opportunity for casual breaks of conversation with coworkers. All breaks are monitored, so there isn't much room to relax and it feels like you are always working which can lead to major burnout.

    Shopify2019-05-04
  5. "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Remote, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Work from home, and the benefits

    Cons

    Advancement in company is slow and or hard

    Advice to Management

    Management is good, could limit down culture change

    Shopify2019-04-17
  6. Helpful (11)

    "This place is straight up the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Gurus are great people, you share and go through a lot of frustration and BS together so it really bonds you with your squad, especially if you have a bad unexperienced lead which is the norm.

    Cons

    Terrible. This place is terrible. Middle management and supervisors are absolutely clueless with how to properly run the support team that Shopify needs. Our concerns are dismissed always and we're made to feel like we don't know anything by people that have never done our job. The only people who stick up for gurus in the rest of support are people who were recently gurus since they know what it's like. Suggest something...

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    Advice to Management

    Focus on your damn employees and not just merchants. I'm not sure what all of you are thinking or how you think you could be doing a good job with the current state of support and it literally keeps getting worse by the day. To date there has still been not a sliver of accountability for the decisions that have been made over the past year to get us to this point. PSA, in case you still don't realize this - you guys really...

    Show More
    Shopify2019-04-19
  7. Helpful (9)

    "Falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    Remote Mediocre salary Good training Learning experience

    Cons

    Management is inexperienced, unqualified Blind leading the blind Support busts their behind but tf eated like test dummies while management plays with months of theories on how to beat manage/operate Pushed to burnout with no effective support Mental health used to be cared about, through the the years this care has died Lead bullied multiple members out of my team, where they quit, were fired or moved teams...

    Show More
    Shopify2019-03-29
  8. Helpful (15)

    "Dont assume that you'll get out of the guru role ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote 
    Doesn't Recommend
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    - Remote position - Fair salary - Excellent benefits - my direct coworkers were 97% genuine wonderful people! - if you "drink the koolaid" you'll do just fine!

    Cons

    - Getting out of the guru role is damn near impossible - Incessant "goal setting" with your lead is a waste of everyone's time - the removal of the shopifessional slack channel decreased morale and removed an outlet for many (townhalls where higher ups don't actually answer questions asked by those looking to remain anonymous leaves us feeling unheard)

    Advice to Management

    I've never been through so many competitive job interviews to be told (time and time again) that they went with another candidate. I think its detrimental for hiring managers to have access to other jobs that we have applied for within the company. While it may show that someone isn't 100% set on strictly becoming a model employee in your department- the fact that they've tried their hand at another role shouldn't diminish...

    Show More
    Shopify2018-10-09
  9. Helpful (11)

    "Customer Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Working from home! Nice little perks! Alot of gurus out there are pretty nice! They really encourage opening your own business and give you the tools to do it (a true-win-win)! Salary and benefits are decent, but I worry for those who live in more expensive regions like Vancouver as the salary is the same everywhere for this role.

    Cons

    - In order to succeed you need to work longer than the stated 8 hours/day. I met others who have been here for a while and are always on the support channels, even on their days off because they enjoy it? Work and life balance on the surface is encouraged, but the workflow itself isn't conducive to it. - Felt like a high school popularity contest. - Training isn't as sufficient regarding time management - things are...

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    Advice to Management

    - Expectations: the real nitty-gritty of all gurus, state them in a more obvious way than, "get sh*t done". While "sh*t can get done" how is it done and what is sacrificed is the question! - While Kindness is not a weakness - stop taking advantage of it - look at your management and observe them for narcissistic behaviours - it'll be tough, believe me they are there.

    Shopify2018-09-25
  10. "Shopify Success Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Really care about their staff!

    Cons

    Big company, really have to make yourself known!

    Shopify2018-07-24
Found 41 reviews