Shopify Reviews | Glassdoor.com.au

Shopify Reviews

Updated 20 Nov 2019

To filter reviews, or .

4.0
71%
Recommend to a Friend
92%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
354 Ratings
  1. "Great place to work"

    StarStarStarStarStar
    Former Employee - Senior 3D Artist in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Great benefits, great food, lots of smart and interesting people, an executive team that is forward thinking. Employees are empowered and trusted.

    Cons

    The company tends to attract a lot of elitist people.

    Shopify2019-10-14
  2. "Amazing benefits, poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Shopify's benefits are incredible. Totally top of line, health-focused.

    Cons

    Because we are so rapidly growing, the management and organization is brutal. Very hard to move on, tons of nepotism.

    Advice to Management

    Communicate honestly and proactively with your employees.

    Shopify2019-10-28
  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Waterloo, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Great culture! Love the environment.

    Cons

    Not the most challenging problems to solve.

    Shopify2019-10-11
  4. Helpful (3)

    "Recent Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    Being able to work from home

    Cons

    Unbelievable expectations from gurus. It is always expanding and covers all aspects of the front facing business. Includes trouble shooting, coaching and SALES WHICH THEY TRY TO DISGUISE. The pay is in no way aligned with the work required. You are contantly micromanaged by less than competent managers and get hammered for stepping away from your computer for a minute. 30-minute lunch break! What??? Unless I'm... ordering takeout every day, it doesn't work. They expect you to have fast internet, but don't pay for it?? Expect you to be reachable by the slack app on your cell phone but don't cover your plan or phone???? Supremely unprofessional and use all the colorful language you can think of, which is endorsed by corporate because I guess they're hip? Everybody you meet talks about how they moved up from being a guru into whatever role they are in now. YA OK, when there were 100 employees that's bound to happen, not when there's 10000. This also results in incompetence all across.

    Show More

    Advice to Management

    Pay better, expect less - way less.

    Shopify2019-11-13
  5. "10/10 and only getting better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative - Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Excellent Company Structure, Benefits, Communication and HR, Culture ‘For Days’ Modern style company that looks at more than just what you have gone to school for, but rather what you have and can accomplish.

    Cons

    Long, but worth-it hiring process.

    Advice to Management

    Keep doing what you are doing.

    Shopify2019-10-09
  6. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time

    Pros

    Work life balance and good pay.

    Cons

    None that I can think of.

    Shopify2019-10-21
  7. "Partner specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Specialist in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Best company for personal growth You work from home which is best decision I ever made as well as helping the planet

    Cons

    None the company is all good

    Advice to Management

    Keep doing what you do

    Shopify2019-10-06
  8. Helpful (9)

    "An anxiety-inducing job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Pros: -Immediate benefits -Benefits are great - from lifestyle spending to insurance coverage -Working from comfort of home -Paid vacation days

    Cons

    Cons: -Anxiety-inducing -Working overtime without pay -High-stress phone calls with merchants -Needed to always up sell -Not much room for growth into company - essentially stuck at Guru position

    Advice to Management

    -3 simultaneous chats whilst writing notes and responding to merchants in under 2 minutes is too much for any person to do a good job and actually help merchants

    Shopify2019-10-05
  9. Helpful (1)

    "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Specialist in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Amazing work culture, they genuinely care about your concerns and your growth

    Cons

    Not necessarily a con but it is very fast paced which can prove difficult for some people. Just something to keep in mind

    Shopify2019-09-28
  10. Helpful (1)

    "Best company for designers in Toronto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer 

    I have been working at Shopify full-time

    Pros

    • Extremely strong design culture • High compensation • Highly specialized creative roles (content strategy, illustration, UX, visual, motion, front-end UX etc) • Highly interconnected work

    Cons

    If you want to wear multiple hats and work multiple roles (eg. design and code, or illustration and UX) it's unlikely to be able to do that at such a large company. That's more of a scrappy, start-up work style.

    Shopify2019-09-24
Found 480 reviews