Shopify Support Reviews

Updated 22 Jun 2020

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4.1
72%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
30 Ratings
  1. "Great environment for growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Constant change keeps things interesting. Perks are great compared to other companies in the industry.

    Cons

    Remote can get lonely.

  2. "Good company but needs work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    -Day one benefits. -Decent work/life balance. -Lots of job perks, Summit events, etc.

    Cons

    -Hard work barely gets noticed.

  3. Helpful (5)

    "Not Entirely What I Expected"

    3.0
    Former Employee - Customer Support Guru in Toronto, ON

    I worked at Shopify full-time for less than a year

    Pros

    Great benefits, stock options, competitive pay

    Cons

    Inconsistent training, inconsistent scheduling, constantly changing platform

    Continue reading
  4. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Lead in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    • Ability to work from home • Benefits include company stock

    Cons

    • Employees that work from home don't get as many 'perks' as those in the offices

  5. Helpful (33)

    "Guruland is drowning. This will harm your mental health."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Guru in Ottawa, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Benefits package is very good, however it doesn't include vision for some reason.

    Cons

    The position of guru is touted as being the perfect stepping stone into the company. I can tell you, flat out, that is a lie. If you don't know someone (have an 'in' with someone from that department) you will not be hired into a new role. Guruing is hard work. The platform changes everyday and you are expected to change with it. New features are expected to be learned (without adequate time to train and practice). Some features are removed with little notice and we are expected to explain why to upset merchants (with ~positive positioning~ and offering them a chance to pay more money for a different plan than what they currently have). Shopify seems to pride itself on being a cool, hip place to work. However, guruland is drowning. There's not enough being done to show care for gurus mental health. We're told that 'breaking' is completely normal and expected. Isn't it sad that a company is telling their employees, the front line faces of their company, that yes, you will have mental breakdowns while working here? Gurus aren't afforded the same leave benefits as the rest of the company. Most of the weekends up to the end of the year are already booked. Vacation is very, very structured and if you don't book it right away you will not get it. I know I'm complaining, but it's all I can do to help future gurus who apply for this position. Please know what you're getting into when you apply. It's a stressful, relentless, mentally exhausting job. You will experience burnout and it will harm your mental health.

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  6. Helpful (5)

    "Best Training Program I've ever seen"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    -Great training, (4 weeks of training, 2 weeks of mentoring) makes you feel confident going into the job. -Work from home is amazing -Pays better than similar jobs -Benefits and League spending account are amazing.

    Cons

    Working Some stat holidays sort of sucks, but you DO get 2.5x your pay for that day.

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  7. Helpful (1)

    "Customer Support Guru"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Great learning experience. Detailed training. Amazing benefits. Huge room for growth.

    Cons

    Tough work life balance. High speed/growth culture can lead to burnout.

  8. Helpful (2)

    "Best employer I've had!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer Migration Support Lead in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 5 years

    Pros

    MASSIVE growth opportunity, great culture/people, impactful work, autonomy

    Cons

    Sometimes too much autonomy. It's up to you to show impact, and sometimes it would be nice to have more guidance

  9. Helpful (2)

    "I love this company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Kelowna, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    Great company culture. I've never seen anything like it. It operates and grows like an organism. Do your job, have high impact and don't betray trust, you will do great here.

    Cons

    Support pay is ok, but it's a struggle to make ends meet. Stock price and returns are great but I am saving them for retirement as there is no pension fund.

    Continue reading
  10. "great company to work with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    great environement in this company

    Cons

    I do not see any

Found 36 reviews