Shopify Suporte Reviews

Updated 13 Sep 2020

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4.4
83%
Recommend to a Friend
93%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
39 Ratings
  1. "Great Company to grow together!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Vilnius
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    A lot for benefits plus a great customer valuation and overall vibe

    Cons

    Big company, hard to stay up to date on ongoing things

  2. Helpful (13)

    "Promises dreams, sells nightmares"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Lead in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shopify full-time for more than 5 years

    Pros

    -salary is decent -benefits are good

    Cons

    -this company will drain your heart and soul and then send you packing out the door when they have a replacement for you that costs them less money.

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  3. "Friendly and supportive work environment; plenty of autonomy"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Escalated Support 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    - The teams I have been a part of are incredibly supportive of each other's goals and personal development. - I have regular chats about my impact with my team lead, which helps guide my growth within the company. - There is a huge amount of trust between leads and colleagues; I thrive in this level of autonomy. - I get to have a positive impact in merchants' lives each day. - I feel very supported by the benefits plan provided; it is evident that the company wants happy and healthy employees. - I have a great work-life balance where I am able to create a strong boundary between work and non-work hours. - All technology to perform the job is provided.

    Cons

    - Working remotely can sometimes be a lonely experience. - Certain internal job opportunities are only available in cities with offices.

  4. "Great environment for growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Constant change keeps things interesting. Perks are great compared to other companies in the industry.

    Cons

    Remote can get lonely.

  5. "Good company but needs work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    -Day one benefits. -Decent work/life balance. -Lots of job perks, Summit events, etc.

    Cons

    -Hard work barely gets noticed.

  6. Helpful (7)

    "Not Entirely What I Expected"

    3.0
    Former Employee - Customer Support Guru in Toronto, ON

    I worked at Shopify full-time for less than a year

    Pros

    Great benefits, stock options, competitive pay

    Cons

    Inconsistent training, inconsistent scheduling, constantly changing platform

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  7. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Lead in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    • Ability to work from home • Benefits include company stock

    Cons

    • Employees that work from home don't get as many 'perks' as those in the offices

  8. Helpful (34)

    "Guruland is drowning. This will harm your mental health."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Guru in Ottawa, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Benefits package is very good, however it doesn't include vision for some reason.

    Cons

    The position of guru is touted as being the perfect stepping stone into the company. I can tell you, flat out, that is a lie. If you don't know someone (have an 'in' with someone from that department) you will not be hired into a new role. Guruing is hard work. The platform changes everyday and you are expected to change with it. New features are expected to be learned (without adequate time to train and practice). Some features are removed with little notice and we are expected to explain why to upset merchants (with ~positive positioning~ and offering them a chance to pay more money for a different plan than what they currently have). Shopify seems to pride itself on being a cool, hip place to work. However, guruland is drowning. There's not enough being done to show care for gurus mental health. We're told that 'breaking' is completely normal and expected. Isn't it sad that a company is telling their employees, the front line faces of their company, that yes, you will have mental breakdowns while working here? Gurus aren't afforded the same leave benefits as the rest of the company. Most of the weekends up to the end of the year are already booked. Vacation is very, very structured and if you don't book it right away you will not get it. I know I'm complaining, but it's all I can do to help future gurus who apply for this position. Please know what you're getting into when you apply. It's a stressful, relentless, mentally exhausting job. You will experience burnout and it will harm your mental health.

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  9. Helpful (5)

    "Best Training Program I've ever seen"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    -Great training, (4 weeks of training, 2 weeks of mentoring) makes you feel confident going into the job. -Work from home is amazing -Pays better than similar jobs -Benefits and League spending account are amazing.

    Cons

    Working Some stat holidays sort of sucks, but you DO get 2.5x your pay for that day.

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  10. Helpful (1)

    "Customer Support Guru"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Great learning experience. Detailed training. Amazing benefits. Huge room for growth.

    Cons

    Tough work life balance. High speed/growth culture can lead to burnout.

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