Shopify Support Reviews

Updated 22 Jun 2020

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4.1
72%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
30 Ratings
  1. Helpful (5)

    "Kool Aid"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    It is what it is. Emails, calls, and live chats. Fairly interaction based, around 50 minimum per shift. Overall great place to work with decent benefits. $19 an hour Canadian. Nice to work remotely too. It's a bit too glorified within the company as a "super-role" but in reality, it's just customer support. Definitely a good team behind Shopify, and I back the product 100%. You can move up really easily if you stand out (which isn't hard to do). Not sure how it is now, but if you're pulling over 100 interactions a day, then you'll be up for a promotion in a few months. They reward hard work, I'll say that.

    Cons

    "Leads" don't get paid much more than guru's get, and are expected to hustle hard for it. Not going to say any names, but there's a few people who have been there since the beginning and are a bit too buddy-buddy with the higher ups. Long time people having not a lot of experience, but just been there since day 1, you get a lot of unprofessional behaviour. Expected in a fast growing company, but just a con in my eyes. Also, there's a lot of Kool-Aid. And you've got to drink it. All of it.

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  2. "Support Operations"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Support in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify

    Pros

    Amazing company to work for. Love the culture, the people and their ideals. Love how everything we do is based on our values as a company. Love that they listen to their employees and they are not afraid to change something that is not working. You feel very welcomed and challenged in a great way.

    Cons

    No cons so far. Best company I've ever worked for.

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  3. Helpful (1)

    "Never been treated so good!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Kelowna, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    I've seen the inside of hundreds of businesses and Shopify has broken the mold! They hire brilliant people that are trustworthy, then give them the tools and the team to succeed. Amazing benefits, competitive salary, boat load of perks and thriving culture. What more could you ask for?

    Cons

    It's ruined me. Every other job would be a downgrade.

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  4. "Truly the best company I have worked for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Technical Support Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    - People and culture are amazing - Pay is crazy good for the work we do - Benefits, where do I even begin? - Support from peers is overwhelming at times

    Cons

    My only downside is the shift I work.

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  5. "Support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    Work from home/ excellent teammmates / room for advancement / fun job

    Cons

    Can get hard not seeing colleagues

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  6. Helpful (6)

    "Inclusive, Encouraging, and Rewarding"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    Shopify is a phenomenal workplace. The standards that all employees place on themselves is high, with strong encouragement and resources in place to help you succeed in whatever you apply yourself to. They recognize high achievement quickly, promote from within, and listen to employee feedback and suggestions at all levels. The culture at Shopify is like no other workplace I've ever experienced in 20 years working. The diversity, and openness of the entire company to its employees is a change that more companies can benefit from. From the outside, it might appear as immature at times (what other company has a go-kart track in its office) but I have never worked with more dedicated, industrious, caring and determined co-workers. I would highly recommend the job to anyone who has the drive to work hard in an environment that encourages growth both personally and professionally, and is willing to set new goals every single day.

    Cons

    Very few - at times, the remote employees might need to practice a bit of extra self-motivation to avoid distraction. But that's not really a reflection of the company in any way.

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