Smiths Detection Reviews

- No systems in place at all and there was no mention of any plan to implement something in near future - poor vision in today's digital age. - Management is more like an operations manager who just follow instructions from Global leadership team and execute it. I think they do not understand that Australian market is very different to rest of the world. - Revenue driven business with no focus on employee development and retention. Management will discuss about $1,500 revenue for 10 minutes with 20 people on call. Commercially company looses over $1,500 in efficiency but it doesn't matter since it is non-tangible. - Lack of trust by management. In my previous experience if a pricing approval goes to highest level, discussion was only around what margin to bid as they trust at that level estimation is correct. At Smiths if a pricing decision goes for approval, Management would like you to take him through and explain the entire costing (including formulas) to ensure it is done correct. They have time for this but no time to take your phone call or reply to chats. - Frustrated employees in service team.

Executive team is bullish with my way or the highway attitude. Sales tools like CRM don’t exist so everything is done on excel sheet. This includes customer data. The way the company uses ERP software is laughable. Very holier than thou attitude. Customer understanding needs attention