Southwest Airlines Reviews | Glassdoor.com.au

Southwest Airlines Reviews

Updated 20 June 2018
1,436 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,004 Ratings

1,436 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great benefits, able to work what you want" (in 159 reviews)

  • "Did I mention the flight benefits" (in 135 reviews)

Cons
More Pros and Cons

  1. "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in Dallas, TX (US)
    Current Employee - Paralegal in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    Employee Benefits and Company Culture

    Cons

    Work Life Balance
    Opportunity for Advancement in the Corporate setting
    Salary doesn't compare to field

  3. "BEST AIRLINE COMPANY TO WORK FOR PERIOD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Houston, TX (US)
    Current Employee - Flight Attendant in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    The People, benefits, pay, retirement plan, i can go on and on

    Cons

    None I can think of.

    Advice to Management

    No advice to management. Just keep doing what you do !!


  4. "Director of recruiting"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Get to work with agents in multiple states

    Cons

    The division is small and no room for advancement

    Advice to Management

    Focus more on training the new agents and get them in production


  5. "Operations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Dallas, TX (US)
    Former Employee - Operations in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Everything about the company is awesome. Once you are hired you are family in every sense.

    Cons

    If you get a holiday off consider yourself lucky...which also means you have too dang much seniority!

    Advice to Management

    I miss Herb and Colleen but Gary is doing an excellent job!


  6. "Sr Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    Good work culture. Mangement is good.

    Cons

    Less Salary. Else it's the best place to work


  7. "amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    traveling, culture, pay, coworkers, growth, union

    Cons

    work schedule, mandatory overtime, commuting

    Advice to Management

    none they're very interactive with all levels of employees

  8. "Good company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Very good team members; valued by everybody

    Cons

    Salary is not competitive with other organizations


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great benefits, pay, flexibility, culture

    Cons

    A bit behind the salary norms


  10. "Operations and Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations and Customer Service Supervisor in Oakland, CA (US)
    Current Employee - Operations and Customer Service Supervisor in Oakland, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Excellent corporate culture with an abundance of personal growth and development opportunities. Many locations across the country for relocation options. Great long term potential with amazing PTO that get better the longer you stay.

    Cons

    Scheduling difficulties, pay increase limitations, everything is seniority based making it very difficult for newer employees to participate in some of the benefits.

    Advice to Management

    Develop a system for scheduling to allow for better work/life balance. Sometimes people need to plan their lives far in advance and unless you have a lot of seniority to guarantee the time off you need you can only plan 2-4 weeks in advance.


Showing 1,436 of 1,655 reviews
Reset Filters