Southwest Airlines Reviews | Glassdoor.com.au

Southwest Airlines Reviews

Updated 13 December 2018
1,575 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,107 Ratings

Employee Reviews

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Pros
  • "Great benefits, able to work what you want" (in 178 reviews)

  • "Flight benefits are really amazing" (in 146 reviews)

Cons
  • "Mandatory overtime makes life hard to schedule" (in 76 reviews)

  • "work-life balance could improve a little" (in 27 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (45)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines part-time (Less than a year)

    Pros

    benefits, travel, great people to work with.

    Cons

    long work hours on your feet

  3. Helpful (1)

    "I'll Retire Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Dallas, TX (US)
    Current Employee - Assistant Manager in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    -Incredible People
    -Competitive salaries
    -Unmatched benefits + extremely affordable Healthcare
    -Opportunities to volunteer
    -Great culture
    -401(k) match is 100% up to 9.3% of your gross salary

    Cons

    Not much to report here!


  4. "Awesome company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA (US)
    Former Employee - Customer Service Representative in Atlanta, GA (US)
    Recommends
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Great pay, flexible schedules, nice management team at the call center, always fun events happening to recognize employees, raise money, or "just for fun" activities like companies offering services/giveaways. Weekly food vendors. Great environment to work in

    Cons

    Mandatory over time if super high call volumes


  5. "Enjoyable Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL (US)
    Current Employee - Ramp Agent in Chicago, IL (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Great perks and flexible hours. If you love the job, it will seem like a hobby to turn planes around.

    Cons

    Do your best to work safe and maintain situational awareness. Oil, Glycol, Ice, Moving Planes, random vehicles, etc. Human error is always present.


  6. "Flight atte"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    Just starting seems like good

    Cons

    None as of right now

    Advice to Management

    Everyone seems approachable


  7. "Great company, with a genuine heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Great people/leaders, who sincerely care about the Company, Customers, and each other (Golden Rule); Outstanding benefits; Flexible career path; Transparency, Passion and LUV

    Cons

    Union environment sometimes impedes progress; Depend heavily on face-to-face discussions, and can be slow to embrace newer technologies (part of being a low-cost provider)

    Advice to Management

    46 straight years of profitability speaks for itself. Keep doing what you're doing!

  8. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Everyone are super friendly and the working atmosphere is so welcoming. Loved working here.

    Cons

    I had to leave due to a family emergency.


  9. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Material Planner in Dallas, TX (US)
    Current Employee - Material Planner in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Great benefits including health, 401k and profit sharing. Lots of room and opportunity to grow within the company. Overall great culture!

    Cons

    Due to the size the department specific goals, leadership and support vary greatly.


  10. "lifelong career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Dispatcher in Dallas, TX (US)
    Current Employee - Aircraft Dispatcher in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    I have been at Southwest Airlines for 27 years and have never once wanted to work anywhere else or even retire. High pay and great work schedule.

    Cons

    not any that I can think of