Southwest Airlines Reviews

Updated Oct 16, 2021

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Found 2,700 of over 3,092 reviews

4.4
86%
Recommend to a Friend
93%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,837 Ratings
Pros
  • "great benefits and competitive pay(in 258 reviews)

  • "Perks- 401k match, Employee Stock Purchase Plan, Flight benefits(in 191 reviews)

  • Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 10 years
      Featured Review

      Southwest Airlines, Unparalleled Opportunities

      Jun 23, 2021 - Senior Avionics Engineer in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pros of working at Southwest Airlines (SWA) were too numerous to count. We worked hard, but had fun & there was always a true family atmosphere. There were also unlimited possibilities for learning & growing in your career & at all levels I always felt I had just as much authority & autonomy as I was willing to work for & take on. I was with SWA for 24 1/2 years & worked in a wide range of maintenance related jobs & environments, starting as an A&P Mechanic & ending as an Avionics Engineer. I never would have left if SWA hadn't offered a stellar early-out package in response to the COVID crisis which enabled a long dreamed of move to Ireland.

      Cons

      I can honestly only think of one minor downside to working for SWA. When I started we had a fleet of about 200 aircraft. When I left it was a fleet of about 700. There was a very, very tight family atmosphere when I started & some of that was lost with the growth. Note that I said some, it was still very much present, just diminished, an unavoidable side effect of growth. The bottom line is that SWA always was & remains an exceptional work place. I never would have left if they hadn't offered a stellar early-out package in response to the COVID crisis which enabled a long dreamed of move to Ireland.

      12 people found this review helpful
    2. 5.0
      Current Employee

      Great Comapny!!

      Oct 16, 2021 - Ramp Agent in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay good benefits and an opportunity for growth and advancement

      Cons

      None to think of a great company over all

      Continue reading
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    3. 5.0
      Current Employee

      flight attendant

      Oct 11, 2021 - Flight Attendant in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      a great place to work

      Cons

      not many cons to list

      1 person found this review helpful
    4. 5.0
      Former Employee, more than 1 year

      Do it

      Oct 13, 2021 - Sales Associate in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Has alot it capability up

      Cons

      Pay could be better i think

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    5. 5.0
      Current Employee

      Best job ever!

      Oct 13, 2021 - Flight Attendant in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, great benefits, work/life balance. Feel valued

      Cons

      Away from home a lot

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    6. 5.0
      Current Employee

      very good good good job

      Oct 12, 2021 - Airline Pilot in Chandler, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      there are a lot of pros including the traveling

      Cons

      no cons at all except family time

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    7. 5.0
      Former Employee

      Operation Agent

      Oct 12, 2021 - Operation Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with some amazing coHearts and had great leadership!

      Cons

      Bidding for shifts every month.

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    8. 5.0
      Current Employee, more than 3 years

      Best company I’ve worked for

      Oct 12, 2021 - Provisioning Supervisor in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility of your work schedule

      Cons

      Honestly, I can’t think of anything that’s a con for SWA

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    9. 5.0
      Current Employee

      Great Company

      Oct 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Caring, growing, enterprise that strives to be the best version of themselves.

      Cons

      Some areas of leadership lack communication

      1 person found this review helpful
    10. 5.0
      Current Employee, more than 10 years

      Great job if you don’t mind a home away from home

      Oct 11, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and travel. 401k is amazing

      Cons

      You spend a lot of time waiting. Alone and away from home

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