Southwest Airlines Reviews

Updated 13 Aug 2020

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4.4
86%
Recommend to a Friend
93%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,367 Ratings
Pros
  • "Great benefits with 401k match and annual Profit Sharing(in 226 reviews)

  • "Flight benefits, 9% 401k company match, build your own paycheck(in 174 reviews)

Cons
  • "Also you will be the first to get mandatory overtime(in 95 reviews)

  • "There is no cons for who works hard(in 61 reviews)

More Pros and Cons
  1. "Best job!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Best airline to work for.

    Cons

    Seniority and change of schedules.

  2. "The best company ever"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines part-time for less than a year

    Pros

    Southwest is the best company to intern. They provide you the best experience ever as an intern

    Cons

    No free flights to spouses.


  3. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Flexible, fun, easy, customer service.

    Cons

    Sometimes it can be micromanaged.

  4. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Honest, good pay, good co workers

    Cons

    none really heres 5 words

  5. "Pro"

    5.0
    Current Employee - Ground Operations 

    I have been working at Southwest Airlines full-time

    Pros

    Flexible hours and everyone is like a huge family !

    Cons

    None that I can think of

  6. "Awesome Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Travel benefits Great co-workers Location

    Cons

    Tough being low man on the totem pole for scheduling

  7. Helpful (1)

    "Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager - Customer Relations in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    1) Company and Department culture are very employee-centric. 2) Benefits are the best in the industry 3)Room for advancement 4)Leadership support

    Cons

    You get what you put in. It was the best seven years of my life.

  8. "Loved everything about this career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time for more than 8 years

    Pros

    Travel, amazing company to work for

    Cons

    I have nothing bad to say about this career

  9. "Easy and fun job but stressful at times"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Provisioning Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    The culture is amazing and I love the flight benefits and my coworkers

    Cons

    The starting pay is very low. Job can get stressful at times during flight delays

  10. "Great Company values horrible marketing leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great core values, benefits and pay. Amazing people to work with but lower level management is young and inexperienced.

    Cons

    lower level management is young and inexperienced.

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