Southwest Airlines Reviews | Glassdoor.com.au

Southwest Airlines Reviews

Updated 17 Jul 2019

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Found 1712 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
91%
Approve of CEO
Southwest Airlines CEO Gary C. Kelly
Gary C. Kelly
1203 Ratings
Pros
  • "Great company culture with great benefits(in 198 reviews)

  • "Flight Benefits & other travel benefits -- it's such an awesome perk to be able to jump on a plane anytime I need without too much hassle(in 152 reviews)

Cons
  • "Strict work guidelines, occasional mandatory overtime(in 80 reviews)

  • "It was a awesome opportunity to represent this industry leading airline(in 58 reviews)

More Pros and Cons
  1. Helpful (120)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.

    Southwest Airlines2018-06-21
  2. "LUV the work, atmosphere, and team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    -Great employees -Opportunities to learn -Great Benefits

    Cons

    -Lower pay, but make up for it with flight benefits

    Southwest Airlines2019-07-17
  3. "Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Supervisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Work Environment, Pay, Benefits, and Family Life.

    Cons

    There are no cons at southwest.

    Southwest Airlines2019-07-15
  4. "Great company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    I really liked working a Southwest. The company culture was very warm and engaging.

    Cons

    It's a little too soft. Not very edgy... if that's something you're looking for, then maybe try more agency work.

    Southwest Airlines2019-07-15
  5. Helpful (1)

    "Awesome company Hard Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Flight benefits and vacation time

    Cons

    Super hard work Can get tough during the summer

    Southwest Airlines2019-07-11
  6. Helpful (1)

    "The best Domestic Airline"

    StarStarStarStarStar
      Current Employee - Ramp Agent 

      I have been working at Southwest Airlines full-time for less than a year

      Pros

      Free flight benefits, great people

      Cons

      I can't think of any.

      Southwest Airlines2019-07-12
    • "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Ramp Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time

      Pros

      The perks, co-workers, spirit parties, advancement opportunities

      Cons

      Some supervisors, union contract, some fo the rude customers.

      Advice to Management

      Everyone is not made to be a supervisor.

      Southwest Airlines2019-07-08
    • "Customers service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Agent in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time for more than 3 years

      Pros

      People there are great and are willing to help out

      Cons

      Management doesn't care it's all about them not willing to help

      Advice to Management

      Get out and connect with you team. Everyone on the same page

      Southwest Airlines2019-07-08
    • "I absolutely love my company."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Representative in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Southwest Airlines full-time for more than a year

      Pros

      Excellent benefits, room for growth, schedule flexibility and awesome travel benefits. Put in your time, and the schedules/days off get better.

      Cons

      Long probation period and monotony of call after call.

      Southwest Airlines2019-07-05
    • "Best Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Technical Writer in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Southwest Airlines full-time for more than 8 years

      Pros

      Best company culture and people.

      Cons

      No cons. There is nothing bad about the company.

      Advice to Management

      Great management Work for the people.

      Southwest Airlines2019-07-03
    Found 1712 reviews