Southwest Airlines Employee Reviews about "mandatory overtime"

Updated 17 Dec 2020

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4.5
88%
Recommend to a Friend
96%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,921 Ratings
Pros
  • "great benefits and competitive pay(in 258 reviews)

  • "Perks- 401k match, Employee Stock Purchase Plan, Flight benefits(in 191 reviews)

  • Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "mandatory overtime"

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    1. 5.0
      Current Employee

      Amazing benefits

      17 Dec 2020 - Customer Service Agent in Kansas City, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Free flights Dental insurance 401k Management Supervisors Words you speak are on here

      Cons

      Furlough due to Pandemic Hours you work Mandatory overtime (double pay) High stress High pace

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    2. 3.0
      Former Employee, more than 1 year

      Don’t Believe The Hype

      7 Oct 2020 - Operations Agent in Bwi Airport, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of free money to be made for doing nothing, Great benefit package, Flexible work schedule and trading, Free flights to undesirable places, Incredible Ground Ops coworkers & vendors

      Cons

      Company put greed before safety, ridiculously low pay, workforce highly mismanaged at BWI, forced mandatory overtime at time when company is losing millions of dollars daily, adding flight with not enough manpower to work them, clueless FA’s, pilots play childish games, Union in company pocket, nasty pax, very dishonest managers that point fingers and stab you in the back in a heartbeat, company far behind with technology, outdated equipment (computers, printers, cabinets, etc.....), lacks a prestigious safety culture

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      1 person found this review helpful
    3. 4.0
      Current Employee

      Tough but fair

      13 Oct 2020 - Ramp Agent in Baltimore, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some shifts bring lots of downtime

      Cons

      Mandatory overtime can come unannounced.

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    4. 5.0
      Former Employee, more than 3 years

      Great Company with many opportunities!

      17 Jun 2020 - Customer Service Supervisor in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ability to move around. Profit sharing. Great 401K match program. Yearly rate increase.

      Cons

      Union dues depending on position. Mandatory overtime. Quality of leadership.

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    5. 5.0
      Former Employee, more than 1 year

      Great company to get started with

      10 Sep 2019 - Operations Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is lots of room to grow and the company hires from within. Lots of room to move into supervisor positions. However, if you are at a smaller station, there's less opportunity.

      Cons

      If you're starting new, you'll be at the bottom of the seniority list. This seniority list determines nearly everything about your work schedule. If you're new, don't expect to get weekends off or preferable start times with your work. Also you will be the first to get mandatory overtime. It can be difficult to schedule things sometimes. The pay starts off very low with union rules. Depending on what city you live, it may be difficult to live on as a full time job. Lots of people pick up shifts and overtime in order to make a little extra. Pay will grow with time.

      3 people found this review helpful
    6. 1.0
      Former Employee

      Cultish Company Culture, Abusive Practises

      8 Apr 2020 - Customer Sales Representative - Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      union, reliable pay, people pay you extra $ to pick up their shifts, OK flight benefits (but rarely time to use them), consistent work

      Cons

      clique mentality, no protections for employees from social abuses, don't actually care about customer quality of life versus income/revenue, younger (age) employees are treated like garbage, mandatory overtime

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      3 people found this review helpful
    7. 3.0
      Current Employee, less than 1 year

      Great benefits at a price

      4 Feb 2020 - Customer Service Agent in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free flight benefits from day one; 2 wk paid training in Dallas; great reputation with the flying public; 9.3% 401(k) matching; excellent benefits; company encourages fun and humor

      Cons

      Ridiculously low pay for first five years (starting pay, first year $14.53/hr for CSAs; $.03 raise on second year). You either have to have a second job or a wealthy spouse &/or retirement fund in order to make ends meet financially. Must join union after hiring on (but very little union representation until you have completed 7 mo probation; and even then it feels like an ongoing struggle between management and union). If you need time off or are sick and you don't have vacation/sick time to draw from (and you won't for approx first six months) it's on you to trade, give away or pay a coworker to take your shift. If you refuse mandatory overtime, you receive "points and occurrences" which can potentially affect your ability for future promotions. For all the "LUV" and hospitality SWA expects you to show the flying public, they could stand to improve on how they treat their employees. Turnover rate is HIGH during the first year.

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      3 people found this review helpful
    8. 5.0
      Current Employee, more than 3 years

      Great company

      22 Feb 2020 - Ramp Agent in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits, 9% 401k company match, build your own paycheck.

      Cons

      Hard work, out in the elements, mandatory overtime

      1 person found this review helpful
    9. 3.0
      Former Employee

      “Forced” positive work culture

      25 Feb 2020 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with, great benefits and profit sharing, Fly for free

      Cons

      Time off, SCHEDULE, 24 hour customer service, schedule changes every 3 months and is based on seniority, mandatory overtime, no time in between calls.

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    10. 5.0
      Former Employee

      Excellent Company

      6 Feb 2020 - Ground Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great company with a heart.

      Cons

      Mandatory overtime, working in inclement weather.

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    Viewing 1 - 10 of 97 Reviews

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