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Square Reviews

Updated 12 February 2018
360 reviews

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4.3
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Recommend to a friend
Approve of CEO
Square Founder & CEO Jack Dorsey
Jack Dorsey
287 Ratings

360 Employee Reviews

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Pros
  • Friendly people, good work-life balance, learned a lot (in 33 reviews)

  • Excellent benefits, supervisors that actually care, good pay and excellent work environment (in 19 reviews)

Cons
  • Still has some growing pains from startup to more mature company at 8 years old (in 27 reviews)

  • Better work/life balance would be appreciated (in 11 reviews)

More Pros and Cons

  1. "High quality engineering -> Empowering businesses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Square full-time

    Pros

    Engineering teams at Square have been given the opportunity and the freedom to operate largely independently. There is a strong engineering culture here with great engineering practices and lots of meetups (both internal and external). On top of all these, the payment industry offers a lot of complex business challenges and we are allowed to use cutting edge technologies such as Tensorflow or Dataflow.

    Cons

    Square is at a weird spot: not a huge company with super deep pockets but not a startup either. So we are showing pain that's related to our size.

    The Payment industry is strongly linked with both domestic and global economies. The competition is fierce, too.


  2. "Quality Assurance Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Associate in San Francisco, CA (US)
    Current Employee - Quality Assurance Associate in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Great place to work at, with an amazing group of people.

    Cons

    keep working to allow collaboration and internal opportunities.

    Advice to Management

    keep up the good work.


  3. "French Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - French Support in San Francisco, CA (US)
    Current Employee - French Support in San Francisco, CA (US)
    Recommends
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    Great company environment, awesome work/life balance and great benefits!

    Also free food is a major plus. Overall, square takes great care of their employees.

    Cons

    Customer support can be dull and repetitive, ut Square offers great raises as well as opportunities for raises and lateral movement within the company.

    Advice to Management

    Keep doing what you do!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "It's a good place for an entry job not good for long term. Works relaxed enough but can be stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Saint Louis, MO (US)
    Former Employee - Fraud Analyst in Saint Louis, MO (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Square full-time (More than a year)

    Pros

    The pros are that the company is a pretty well established but still operates like a start up and benefits are good

    Cons

    Super busy management doesn't really listen to employees to often usually passes over others. Each department is only given so many promotions and and it's few and far between.


  6. "Potential to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Saint Louis, MO (US)
    Former Employee - Customer Support Representative in Saint Louis, MO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than a year)

    Pros

    -Great entry level position
    -Benefits are incredible
    -Lots of training and support
    -Teams and leaders who genuinely care about you as a person
    -An established company that still works and feels like a start up
    -Kitchen filled with snacks (All the La Criox your heart could desire)

    Cons

    -Not a ton of opportunities for internal growth. The opportunities that do come have fierce competition.
    -Support is not a very engaging job. Hard to maintain motivation long term.
    -Growth happened so quickly, it felt like there was no structure to support employees who are feeling burned out. Quickly changed from a place that I felt valued at to a typical call center that was more focused on numbers than relationships.


  7. Helpful (1)

    "Square is an Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA (US)
    Current Employee - Account Executive in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    - Outstanding Product
    - Great Leadership
    - Wonderful Culture & People
    - Competitive Pay & Benefits

    Cons

    - Not Agile Enough
    - Not Focused on Building For Large Businesses

    Advice to Management

    - Focus More on Investing in Upmarket Businesses


  8. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    - Great company culture
    - strong engineering team with great practices
    - a well defined interview process
    - a well defined career ladder progression and process

    Cons

    - because of the way we're structured, some product initiatives between teams can be hindered
    - there are definitely individuals who play politics and will put one's own needs ahead of the company's those individuals get identified over time but definitely hurts in the short run
    - the company can be a little cheap financially (not as many perks as other tech companies)
    - not the most competitive compensation packages and definitely not enough refreshers

    Advice to Management

    please refer to the cons list.


  9. "Good company to work for overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security in San Francisco, CA (US)
    Current Employee - Information Security in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    Good technical people, low ego environment, everyone is pretty well aligned, good work / life balance (for the most part), cliques don’t really exist, politics are low, benefits are what you would expect for a company of this size

    Cons

    Management doesn’t really provide a strong direction (Strong reliance on bottom-up guidance) and there’s an overly strong bias to action (much more tactical, less strategic). It’s a great company if you’re an IC. I think it’s not so good if you’re a manager. You tend to see a lot of IC’s get pushed into management positions when they probably shouldn’t be...

    Advice to Management

    I think the culture of the company is great. However, it’s time to put on your big boy pants and do a better job of formulating strategy.


  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time

    Pros

    Really relaxed environment. Young and trendy. Free breakfast and reimbursed lunch. Expanding opportunities daily in this office. Outstanding benefits.Great first job out of college.

    Cons

    Relatively flat organizational structure. Lack of management quality, and the ones that were good don't stay long and use the recognition of Square to move on to other companies.


  11. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru (India)
    Former Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Square full-time (Less than a year)

    Pros

    Local peoples will get good work life

    Cons

    Company is not employee friendly , They did not provide any kind of lap top , system , head phone , mobile etc we should Carrie those things to work station. Completely local peoples are there so they only speak local language.

    Advice to Management

    HR department need to improve more


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