Square Reviews | Glassdoor.com.au

Square Reviews

Updated 14 May 2018
373 reviews

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4.2
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Square Founder & CEO Jack Dorsey
Jack Dorsey
292 Ratings

373 Employee Reviews

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Pros
  • Great work/life balance (again depending on your org but it was great in mine) (in 34 reviews)

  • Excellent benefits, supervisors that actually care, good pay and excellent work environment (in 19 reviews)

Cons
  • Typical growing pains of a new office (in 28 reviews)

  • Work/life balance is non existent (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time

    Pros

    smart people, good food, fair pay.

    Cons

    haven't found any cons yet


  2. "still growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Square full-time (More than 3 years)

    Pros

    a lot of interesting products to work on. Some hard technical challenges are still there to solve. Supporting manager (as always: depending on your org.). Great work/life balance (again depending on your org but it was great in mine).

    Cons

    Square is growing rapidly and not all departments are adapting well: growing bureaucracy is the clearest sign of this. on-call can be noisy

    Advice to Management

    Focus on keeping your top performers!

  3. Helpful (3)

    "Solid company with some problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA (US)
    Former Employee - Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Square full-time (Less than a year)

    Pros

    Excellent people, variety of projects, lots of growth and money, learning opportunities.

    Cons

    Most teams have a rotating 24-hour on-call duty, which I found intrusive: there were lots of pages that needed attention, and the primary and secondary rotations together lasted two weeks.

    A lot of the work was similar to Operations, so I found the problems I was solving were not interesting.

    Also, it turned out that my role involved a lot of cross-team politics. I did not find this out until I started the job and looked at the "eng levels" description.

    Advice to Management

    Be more up-front about the cons above. And when someone has to leave, ask them for their thoughts on how to improve, so you don't have to read it in Glassdoor!


  4. Helpful (3)

    "Soulless."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Square full-time (More than a year)

    Pros

    Perked to the point of being overperked.
    Wonderful benefits, extremely low employee costs.
    Beautiful office.
    Delicious and generous meal options. Prepare to gain weight.

    Cons

    The NYC office is Millennial culture at its worst. Employees are so indulged, the social pressure is always on to stay late/eat dinner/drink alcohol. Extremely cliquey. If you don't fit their shiny mold, prepare to be snubbed.

    Work/life balance is non existent. Expect to be tethered to Slack on your phone over the weekend and sending emails until 11pm every night.

    The talent is apparent at this company, but it's naive to believe that strong individual contributors convert to being even remotely sufficient managers. Egos are out of control here and leadership development is ignored. Expect lots of passive-aggression and micro-management.

    Advice to Management

    Manage your managers. Encourage your employees to go offline when they aren't at work. Embrace and celebrate diversity and stop hiring a generic army of insufferable, self-absorbed, overpaid children.


  5. "Still growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time

    Pros

    A lot of changes so it keeps you on your toes. It's fast paced and you work with a lot of smart people who care about what they do

    Cons

    Overthinking things sometimes can lead to frustrating decision processes.


  6. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time

    Pros

    ability to work on a wide variety of projects in and out of the usual job duties

    Cons

    commute to this part of the city from the east bay

    Advice to Management

    keep checking yourselves and keep being self aware


  7. "enjoying my time so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Square has a great mission! This coupled with hard tech problems and innovative solutions really make Square a unique place to work.

    Cons

    Square currently does not offer bonuses. Would be great to improve in this area!

    Advice to Management

    Keep the bar high, aggressively try to retain top talent, continue to innovate!

  8. "Wonderful job at Square on Support Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time

    Pros

    Great environment and co workers. Easy to talk with staff!

    Cons

    The job can be boring at times.


  9. Helpful (1)

    "Good place to work in Sales, but low career growth potential and low energy middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time

    Pros

    - Culture is a plus
    - Relaxed environment
    - Good benefits

    Cons

    - Lack of Career growth
    - Below industry standard for compensation
    - Middle management lacks any thought leadership - the org needs a lot more energy and motivation.

    Advice to Management

    -Hire better middle management that can bring inspiration and motivation and positive energy
    - Provide more sales tools and fight for those big transformational sales deals
    - Higher OTEs


  10. "Great company but not good at recognizing and holding onto top performers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Square full-time

    Pros

    -great benefits
    -laid back yet professional
    -room for career growth

    Cons

    -inconsistency in expectations
    -poor communication
    -no pay raise or advancement when you are a top performer and are asked to join the Priority team. This team supports many more products, works less desirable hours, has more responsibility, and tougher cases than the "general" queue team.

    Advice to Management

    Work harder on advocating for the top performers, AKA, PQ. We work very hard, clean up GQ messes constantly, have to learn new products in an hour or less, juggle many products, and adhere to sometimes unrealistic expectations. All the while, we work the worst hours and make as much money as we did on day one of GQ.


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