Square Reviews | Glassdoor.com.au

Square Reviews

Updated 13 February 2019
415 reviews

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4.1
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Square Founder & CEO Jack Dorsey
Jack Dorsey
321 Ratings

Employee Reviews

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Pros
  • "Great work/life balance (again depending on your org but it was great in mine)" (in 36 reviews)

  • "engaging, fast paced work environment" (in 24 reviews)

Cons
  • "Typical growing pains of a new office" (in 28 reviews)

  • "Work/life balance is non existent" (in 13 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Packaging Production Manager in San Francisco, CA (US)
    Current Employee - Packaging Production Manager in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than 5 years)

    Pros

    Great people, great workplace, great perks

    Cons

    Can be lots of travel


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Associate in Saint Louis, MO (US)
    Current Employee - Customer Success Associate in Saint Louis, MO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Square has the best work culture I've ever experienced. Excellent benefits, decent PTO, and the best coworkers

    Cons

    i love square and where they are headed as a company

  3. Helpful (1)

    "Solid choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA (US)
    Current Employee - Senior Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Square full-time (More than a year)

    Pros

    - Growth, Growth, Growth
    - RSU packages are extremely valuable (4.2X stock growth over 24 months!)
    - Benefits are nice (unlimited vacation, WFH etc.)
    - Still a lot of unsolved hard engineering challenges
    - Strong engineering culture
    - A mission (economic empowerment) that's worth fighting for
    - Positive impact on businesses

    Cons

    - major innovation is getting harder to get to. Case in point introducing something like Square Cash it's challenging now due to inter-dependencies on other teams
    - certain internal departments are not as strong as engineering
    - while high level of decentralization is good, lack of strong mandate makes it difficult to push for larger changes


  4. "Great Company , Great People . Really love this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    - Great benefits (healthcare is paid 100%, stock program and stock awards, unlimited PTO, flexible WFH, breakfast & lunch, smoothie bar, omelette bar, etc)

    -Great people. I love the people that I work with. They are so passionate and inclusive. I've worked at companies before that were very cliquey and all based on title, this is definitely not how Square is

    -Mission driven. We have an overall mission of economic empowerment and transparency. I really feel our mission in our daily work and I feel like it adds so much value to the work we do.

    -Fun atmosphere, very collaborative, lots of opportunities to work cross functionally.

    -leadership is supportive of new projects and working with other teams / team members.

    -Great place to grow and learn. So many resources and people that want to help!

    Cons

    -Open work environment can be very distracting. I wish there was more of an office feel (I know that not many people would say that)

    -I think the pay may be on the lower end of big tech in SF. You really have to fight for your comp here and it can be frustrating.

    -Internally, the promotion/compensation process is not very transparent and it seems like if you don't fight tooth and nail and bring it up every week you'll get passed on and they don't promote people out of the regular promotion cycles very often.


  5. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in San Francisco, CA (US)
    Current Employee - Operations in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Not much red tape. Lots of chances for advancement. Great environment, perks and coworkers.

    Cons

    pay seems a little less than expectations/company. Not much room to negotiate for higher wages.


  6. Helpful (1)

    "Great culture and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Francisco, CA (US)
    Former Employee - Product Manager in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than 3 years)

    Pros

    I really enjoyed my time at Square. The culture is very inclusive and there are world class leaders that are accessible at any level.

    Cons

    As the company grows there are many re-orgs that can be distracting, but that is normal.


  7. "Not A Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Total compensation is ok.
    Amenities are decent.

    Cons

    Company lacks focus and direction.
    Multiple teams on wildly different technology stacks.
    Developer tools and support are not prioritized.
    Often don't have the infrastructure or tools needed to accomplish a task.
    Developer education and onboarding is left to teams.
    Re-orgs are frequent.
    Managers are not held to a consistent standard across teams.

  8. Helpful (1)

    "Great company with room to excel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time

    Pros

    - engaging, fast paced work environment
    - customer-centric approach to product development
    - terrific compensation & benefits

    Cons

    - open office layout, which may not work for everyone
    - opportunities to grow through promotion or increased responsibilities may be limited, depending on the team/product

    Advice to Management

    Continued investment in development programs for employees, including mentorship opportunities, career development workshops, and the ability for employees to work on projects for other teams/products (however small) to explore other areas of the company.


  9. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Associate in San Francisco, CA (US)
    Current Employee - Operations Associate in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    Benefits, Management, Facilities, Snacks, Programs

    Cons

    Career Growth, Location does not have many options


  10. Helpful (2)

    "Keep cutting benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)

    I have been working at Square full-time (More than 3 years)

    Pros

    If you like Jack and you want to build products to help small businesses, you might want to work here.

    Cons

    Dinner was cancelled late last year, breakfast doesn't go as late as it used to, and lunch (subsidised, not free) is now never served on Friday. The new Oakland office will have no free meals at all.

    PTO is still unlimited, but now tracked.

    Seems this company just gets worse and worse.

    Advice to Management

    Stop cutting benefits!