Find jobs for Customer Service Representative

Stanley Black & Decker Customer Service Representative Reviews

Updated Jul 19, 2021

To filter reviews, or .

Found 45 of over 1,872 reviews

3.5
64%
Recommend to a Friend
72%
Approve of CEO
Stanley Black & Decker President and CEO James M. Loree
James M. Loree
23 Ratings
  1. 4.0
    Current Employee

    Good company

    Jul 19, 2021 - Senior Account Manager in Baltimore, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A ton of options to represent great brands.

    Cons

    Sometimes it takes a little longer to get stuff done

    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Na

    Jul 3, 2021 - National Account Manager in Slough, Berkshire, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work life balance, fantastic brands

    Cons

    Lack of opportunities to progress in the business

    Be the first to find this review helpful
  3. 3.0
    Former Employee

    Best tools, but company culture needs to be improved

    Jun 12, 2021 - Senior Account Manager in Seoul
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best power tools Brand awareness Best Product quality Good performance subsidiary

    Cons

    Company culture Conservative unnecessary paper work Top managers' incompetent management

    Continue reading
    Be the first to find this review helpful
  4. 4.0
    Current Employee

    Great Company

    Apr 27, 2021 - Customer Service Representative in Medellín, Antioquia, Antioquia
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They really care about providing a great overall experience to the representatives.

    Cons

    Growing in the company is really difficult.

    Continue reading
    Be the first to find this review helpful
  5. 1.0
    Current Employee

    No help.

    Jun 1, 2021 - Remote Customer Service Representative in Concord, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay was pretty good and the employees were very helpful.

    Cons

    Managers/ supervisors were never around and couldn’t get help from them. The work done didn’t match the pay.

    Continue reading
    1 person found this review helpful
  6. 3.0
    Current Employee, more than 5 years

    Turbulent

    May 8, 2021 - Customer Service Representative in Dexter, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent salary, good job for extroverts, work from home is nice

    Cons

    Company is going through a massive software integration with all the expected confusion and then some.

    Continue reading
    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Diverse company, broad spectrum of products.

    Feb 8, 2021 - National Account Manager in Pittsburgh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Large corporation with many leading brands in its portfolio. Steady growth over its life time, always looking to add to its portfolio. Many opportunities within the company to look at personal growth.

    Cons

    The umbrella of brands creates confusion in the market as to you the company really is. The company has so much diversity in brands it tends not to keep focus in one area to provide complete end-user solutions

    Be the first to find this review helpful
  8. 4.0
    Current Employee, more than 1 year

    customer service overall

    Mar 30, 2021 - Customer Service Representative in Medellín, Antioquia, Antioquia
    Recommend
    CEO Approval
    Business Outlook

    Pros

    perks, salary, team management, support

    Cons

    the high volume of calls

    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 5 years

    Great Company

    Mar 19, 2021 - National Account Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent support system and career growth opportunities.

    Cons

    Large company. Can be hard to manage

    Be the first to find this review helpful
  10. 5.0
    Current Employee

    Great place to work

    Mar 5, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great management team. Lots of positions throughout the company so there are many opportunities.

    Cons

    Only 3% match on 401K

    Be the first to find this review helpful
Viewing 1 - 10 of 45 Reviews

Popular Careers with Stanley Black & Decker Job Seekers

JobsSalariesInterviews

Work at Stanley Black & Decker? Share Your Experiences

Stanley Black & Decker logo
or