Stitch Fix Reviews | Glassdoor.com.au

Stitch Fix Reviews

Updated 12 December 2018
556 reviews

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3.3
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Stitch Fix Founder & CEO Katrina Lake
Katrina Lake
368 Ratings

Employee Reviews

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Pros
  • "Working at Stitch Fix gives you great flexibility to work from home while making a reasonable part-time salary" (in 120 reviews)

  • "Very flexible hours and pay is fair" (in 60 reviews)

Cons
  • "Working extra hours in addition to a full time job can be hard" (in 24 reviews)

  • "Limited room for growth from home" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Great company, great people, fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stylist
    Current Employee - Stylist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time (More than a year)

    Pros

    Schedule flexibility, creative outlet, work from home, meaningful relationships, supportive community, amazing people. I still can't believe this job exists and I get paid to do what I do because it's just so amazing. I don't ever see myself quitting this job, whatever other things I may have going on the side.

    Cons

    Limited inventory can get challenging. But what's a job without challenges? Little time to catch up on non-styling things.

    Advice to Management

    Better inventory planning. Separate reading feedback time from reading communications time. Reading feedback time can change with hours styled; there should be at least an hour allocated for reading e-mails and communications.


  2. "Remote Stylist - Stitch Fix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time (More than a year)

    Pros

    Create own schedule; flexible hours; remote

    Cons

    Styling can feel a bit repetitive because you are completing a fairly highly volume in a short amount of time

    Advice to Management

    Increase the "non-styling" time to 2 hours per week

  3. "Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Dallas, TX (US)
    Current Employee - Warehouse Associate in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix full-time (More than 3 years)

    Pros

    Free Snacks,
    You can be yourself
    listen to your music
    laid back Activities for associates
    Paid holidays
    PTO
    Paid Jury Duty

    Cons

    If you are wanting to move up within the company, this is not the place. As much as an awesome company this is, it lacks in hiring within when there are good candidates for the supervisor/management role in this warehouse.

    Advice to Management

    Hire within, give people the chance to apply and give them effective feedback. Also, give them the resources to learn and build more knowledge for the next opening. Don't just shut the associates out from having the opportunity to have that experience. Especially for interviews.


  4. "Great Company Horrible Supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate
    Former Employee - Warehouse Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stitch Fix full-time (More than a year)

    Pros

    Free food, company parties, monthly catered lunches

    Cons

    No sick time, no doctors notes accepted, no concert for physical or mental health, make you go against doctors restrictions.

    Advice to Management

    Train supervisors and higher ups to be more sympathetic towards employees with mental illness. Its not a "millennial thing" to have depression or any form of anxiety. Don't put associates in higher up positions and not give them the opportunity to move up. If an associate likes the position they are in, respect their mental health and let them stay in that positions not remove them next day.


  5. "remote stylist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stitch Fix part-time

    Pros

    The management is kind and nice

    Cons

    Not enough pay for the amount of work


  6. "Great Remote work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stylist in Sacramento, CA (US)
    Current Employee - Stylist in Sacramento, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time (More than a year)

    Pros

    Fun job, and room for advancement

    Cons

    Can get boring working from home

    Advice to Management

    Keep up the good work


  7. "Warehouse specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Specialist
    Current Employee - Quality Control Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix full-time (More than a year)

    Pros

    Benefits are great. Pay is decent, like working with family. Free food, catered lunches. Some of the management is cool. Very family oriented. Fun events and parties

    Cons

    Too many grey areas in attendance and management. Kinda make things up as they go along. Feel like they aren’t as compassionate. People feel like just numbers
    Specialist are over worked

    Advice to Management

    Care for your people, cherish them.
    Change the attendance policy to point system
    Don’t take advantage of attendance policy. Management has a lot of time off with no penalty while being salary.

  8. "Customer Experience Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Stitch Fix full-time (More than a year)

    Pros

    + Fully stocked kitchen with snacks and drinks
    + great community, company events

    Cons

    + May not get to pick work schedule
    + Transportation to downtown office


  9. Helpful (1)

    "Women’s Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Women’s Stylist in Dallas, TX (US)
    Former Employee - Women’s Stylist in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stitch Fix part-time (Less than a year)

    Pros

    Fantastic culture, job is very enjoyable, wonderful team of people to work with.

    Cons

    If you have a regular full time job in addition, styling at night and on the weekend can feel impossible because the stylists who work during the day take all of the good inventory and you are left with all black items or all ugly items to send to your clients who are then unhappy and leave a poor review.

    Advice to Management

    Find a way to solve that problem.


  10. Helpful (12)

    "Great Perks, No Room for Growth, High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Stitch Fix full-time (Less than a year)

    Pros

    - Good health insurance coverage and low cost dental
    - Free snacks, drinks, (beer and wine on tap!)
    - Building Gym access
    - Sample sales and clothing discounts
    - Overall nice attitudes from people when walking around the office
    - Good office location downtown near the Muni/Bart station and many lunch options nearby
    - Free lunch on Tuesdays
    - Unlimited PTO

    Cons

    Management
    - Inexperienced mid level management who struggle with communication and motivating direct reports
    - Lack of clear expectations and direction, they pride themselves on being able to work in ambiguity and expect others to operate the same way
    - Lack of transparency and poor communication sometimes causes confusion

    Training
    -Poor training materials, sometimes outdated and inaccurate. The training materials are ad-hoc and created by others who aren't at the company or in that role/team anymore.
    -Your training is heavily reliant on your manager's abilities

    Development
    - Though it is great they encourage self learning and development, the company is not very proactive at offering training sessions to learn skills outside of your scope of work
    -They do offer leadership and feedback trainings but they are highly skewed to instill the Stitch Fix culture
    - No formal performance review system. They only have something called collect and reflect which involves you getting open ended feedback in the form of question and answer and then you giving your manager open ended feedback on their performance face to face which is extremely uncomfortable. There is no clear goals for these sessions
    - No performance based compensation and no structure on how promotions are reviewed and awarded. This is likely a big reason for employee turnover since there is no motivation to stay for more than 1-2 years.

    People & Culture
    - High turnover of experienced employees. No communication around strategy for this issue.
    - Everyone is overall nice, but it can get cliquey and has a very high school kind of feel to the way people interact.
    - There is little opportunity for cross team interaction. Many of the teams work in silos and have no idea what the other teams are working on.
    -People at the company don't speak up about issues they are unhappy about
    -They have a tiny pulse survey that is a question sent out periodically about your experience at work but it is unclear whether they are used for any actionable changes

    Tools and Systems
    - Are constantly breaking and data is sometimes inaccurate causing you to not be able to do work or have to spend extra time checking for accuracy.
    - Tools and systems are mostly built internally and not very intuitive / confusing UX design. You need to rely heavily on your team while learning

    Other
    - Cannot contribute to 401k until after 1 year, with no matching. I honestly would rather have a 401k over the free snacks.
    - The company seems like a great stepping stone for someone early in their career but I do not see it as a place to stay long term

    Advice to Management

    -The CEO does a great job to promote herself in the media and how a female lead company can be successful and inspiring to others, but rarely speaks to employees internally outside of the quarterly all hands and a few emails of high level exec promotions. She could do a much better job at having a company presence and showing her leadership internally.
    - Devote time to resources for internal company tools, metrics, and training that is applicable in day to day work
    -Give performance incentives and reviews that actually give us a clear picture of how we are tracking towards promotions and raises