Stitch Fix Reviews

Updated 6 Aug 2020

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3.4
57%
Recommend to a Friend
79%
Approve of CEO
Stitch Fix Founder & CEO Katrina Lake
Katrina Lake
524 Ratings
  1. "Great company"

    5.0
    Current Employee - Styling Team Lead in San Francisco, CA

    I have been working at Stitch Fix full-time

    Pros

    A great place to work and wonderful peers to work alongside

    Cons

    Pay could be more competitive

  2. Helpful (13)

    "Not worth the time anymore"

    3.0
    • Work/Life Balance
    • Compensation and Benefits
    Current Employee - Senior Stylist 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Stitch Fix part-time for more than 3 years

    Pros

    You can work from bed. Some of the leads are pretty decent and care about you as people.

    Cons

    They've taken away most of the things that make this flexible, like ability to work out of the country or even outside of your city. Yet they limit you to two weeks of Unpaid Time Off per year. So they are effectively limiting the time you can go on vacation to two weeks per year. For a tech company that allows generous time off for full-time employees, that's a very disappointing way to treat the workforce they call "the heartbeat of the company." As flexibility is taken away, you need to be adding it back in different ways, like allowing more unpaid time off. They also expect you to change your schedule on a whim to fit their issues with no reciprocal concern. If you log on to work the shift you scheduled two weeks ago and there is no inventory or they don't have Fixes for you or the system literally is not working (happens at least once a week), their expectation is that change your schedule to a later time in the week. Now, say something happens to you and you have to change your schedule around - you have to seek approval to make the change and it will come with a lecture on how it is your responsibility to know your schedule and make it work. Got that? Ok for them to have issues that force you to be flexible, not ok for you to ask for any flexibility. You may only work 15 hours a week, but you can't count on those 15 hours being on the days you scheduled in advance, meaning you realistically need to have 20 hours available minimum in your schedule. Management also does not care about the quality of the Fixes you send out and will say so - plenty of communications refer to just getting Fixes out the door to clients, not focusing on what the client actually wants to receive, so you can keep your styling time under 13 mins a person. This is completely contrary to how they have their CX teams talk with clients and make them feel like they will be treated with care. But gosh, they do seem to care about client satisfaction when metrics come back! They'll tell you to ship out a Fix with things the client dislikes (yes, send stripes and florals even though they don't want them, maybe they changed their mind!!) but when you go through Fix audits, they'll berate you for sending out things the client didn't want. It's all the stylists fault, always. They aren't being creative enough or they aren't listening, no in-between. Buyers are consistently wrong about inventory basics (like short sleeves being popular in warmer months.. duh?) and it doesn't change year to year. Some of their assumptions about inventory are just flat out biased and insulting, like not buying sweaters for fall/winter in plus sizes because "they don't like them". Yes, plus size women get cold too. Try explaining to someone that you don't have a sweater for them (in Minnesota, in January). In reference to stylists complaining about inventory issues, they've continued to default back to statements about profitability and explain that they know it's been terrible to style, but the company was more profitable than expected so it's actually great. It's great for them and everyone who gets a bonus from that, not for stylists who might get a 3 cent cost of living raise this year.

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  3. "Positive work environment and flexible schedule"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time for more than 3 years

    Pros

    Great people, positive work environment, flexible schedule

    Cons

    Better times and days to work than others. Must work in specific zip codes.

  4. "Kind and Supportive environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part-time Stylist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time for more than a year

    Pros

    flexible role with a kind leadership team

    Cons

    limited to a maximum of 29 hours per week

  5. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stitch Fix part-time for less than a year

    Pros

    Takes care of their employees and pays fair wages as well as offers more opportunities

    Cons

    Not being able to work whenever and have to adhere to a set few hours when you are working full time and a new mom is challenging

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  6. "StitchFix Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Stylist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time for more than 3 years

    Pros

    Work from home, no sales/commission

    Cons

    Not a position for someone who isn't a self-starter

  7. Helpful (8)

    "Be careful of false 5 star reviews"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 
    Doesn't Recommend

    I have been working at Stitch Fix part-time for more than 3 years

    Pros

    You can work from home. You get a 40% discount on the clothes.

    Cons

    Do not believe the 5 star stylist reviews, those are clearly from management planting reviews. For example, the most recent review about their commitment to the LGBTQA+ community and Black Lives Matter movement is smoke and mirrors. Stitch Fix asked for donations to BLM from their own hourly employees and then two weeks later laid off those same employees who donated their hard earned money. Stitch Fix does not have a single Black designer or company that they partner with for inventory. Their "commitment" to the LGBTQA+ community is an email during Pride month. They might send you a rainbow sticker in the mail. That's it. None of their brands are LGBTA+ focused. Don't be fooled by their "advocacy." Honestly, Stitch Fix, it's insulting. Please stop.

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  8. Helpful (1)

    "Love it here."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stitch Fix part-time for more than a year

    Pros

    I feel so supported culturally and in my workload. This company is constantly innovating while also welcoming feedback to ensure changes positively workflow and morale.

    Cons

    I personally had a large learning curve but felt very supported in the onboarding process.

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  9. "Great culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - People Team 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Stitch Fix full-time

    Pros

    Down-to-earth, incredibly intelligent CEO, good pay and benefits, forward-thinking culture

    Cons

    Career growth opportunities were difficult to navigate

  10. COVID-19
    Helpful (7)

    "Used to love working for Stitch Fix"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Stylist in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Stitch Fix part-time for more than 3 years

    Pros

    Flexible hours, working from home, fun work (when actually supported by inventory)

    Cons

    The company does not practice the values that it preaches. They recently made a decision to layoff 1,400 employees in the middle of a pandemic so they can hire cheaper labor in other regions. It also has been almost impossible to do our jobs lately due to the state of inventory. Meanwhile, employees (who are about to lose their jobs) are being told to "be creative" with their styling.

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