Suncorp Group Claims Consultant Reviews | Glassdoor.com.au

Suncorp Group Claims Consultant Reviews

Updated 1 May 2018

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Found 8 reviews

2.5
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19%
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Michael Cameron
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  1. "Claims Assist consultant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Assist Consultant in Toowoomba
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suncorp Group

    Pros

    Great benefits, Great conditions, Great opportunities, Flexibility in my role & work arrangements, wonderful people, focus on employee engagement.

    Cons

    Too far from my home, but that's it!

    Advice to Management

    Keep up the great work!

    Suncorp Group2015-08-05
  2. "Specialist Claimst assist Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Consultant in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Suncorp Group part-time for more than 3 years

    Pros

    - good location - extensive training and support

    Cons

    - limited development - strict uniform policy

    Suncorp Group2018-05-01
  3. Helpful (7)

    "Micromanaged with constant restructures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Consultant in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Suncorp Group part-time for more than a year

    Pros

    - Great people - some of the most fantastic people ever - Good work culture - everyone seems to leave at 5pm, nobody stays back - Relaxed office vibe - Great offices with stunning views of Sydney

    Cons

    - Excessive micromanagement - staff are not given any sense of autonomy of their role an are treated like mere kindergarten children, with every single move being monitored and judged. Cannot even go to the bathroom without needing to explain where you were! You need to tell the leaders constantly what you are doing, and the excessive micromanagement makes for a poor working environment with low morale on the floor ...

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    Advice to Management

    Consider what is more important - actually giving true customer service or wanting to save costs. The CEO is more concerned with cost saving, and therefore customer service and employee considerations have been severely damaged. Hire management who are approachable and friendly, and ones that are willing to actually help out on the floor, instead of just watching from their guard tower.

    Suncorp Group2017-09-27
  4. "Call center downward spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Consultant in Milton, Queensland
    Doesn't Recommend
    Negative Outlook

    I have been working at Suncorp Group full-time for more than 8 years

    Pros

    Interaction with team mates encouraged. Warm environment amongst us plebs but gets colder as you go up. If you want it and are happy to sell your soul there can be career progression.

    Cons

    Management is manipulative. Staff taken for granted (just bums on seats) kept in the dark about most things. Lots of sugar coating bad changes and there is no respect from management just fake. Customers aren't respected either which is indicated by changes higher up. Bad policy/infrastructure leaves consultants unable to provide adequate service and left to deal with fallout when facing customers. Used to be better under...

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    Advice to Management

    Value your employees and they will work hard for you, sing your praise, stick around so that their experience can benefit all. Keep doing what your doing and this place will become a revolving door

    Suncorp Group2016-02-21
  5. "Unethical with a culture of setting workers against each other"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Consultant in Charlestown
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Suncorp Group full-time for more than 10 years

    Pros

    The people you work with. Contact with customers in need. Support of & from team members. Low level workers sticking together in most cases.

    Cons

    Strategies designed to take advantage of customers & benefit the business rather than the customer. Unrealistic targets. Workers being forced "encouraged" to compete against each other rather than work as a team. Supervisors & Management not being familiar with the jobs they are overseeing. Low Morale.

    Advice to Management

    Look after your staff & customers & don't just concentrate on return to shareholders. Have Team Leaders that have actually done the job, not just those that can "mouth" the right management phrases. Involve the actual workers in strategies to build the business. Encourage staff to work together rather than compete against each other for bonuses. Eradicate unethical behaviour that encourages staff to inconvenience customers...

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    Suncorp Group2015-09-24
  6. "Excellent company that cares for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Assist Consultant in Newcastle
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suncorp Group full-time for more than 3 years

    Pros

    Great working conditions, really well organised and well thought out. Suncorp is far and away the best organisation I have ever worked for in my life. My working life spans 30+ years, and I've worked for some excellent organisations, so that's quite a feat. They train you well, support you at every level and pay you well also. They consistently offer opportunity for self development and enhancement, and support their...

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    Cons

    Can't think of any. Great company to work for

    Advice to Management

    Keep doing what yo're doing. It works

    Suncorp Group2015-05-13
  7. "Claims Assist Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Assist Consultant in Milton, Queensland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suncorp Group for more than a year

    Pros

    Life work balance, ability to work from home

    Cons

    it's very busy, it would benefit if there were more people working.

    Advice to Management

    You're doing a great job!

    Suncorp Group2015-05-08
  8. "Claims Assist consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Assist Consultant in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Suncorp Group full-time for more than 3 years

    Pros

    Work culture is family oriented and great. Team members always happy to help each other. Supportive team leaders and Technical service officers. very supportive of diversity: cultural, disabilties, age, gender. Discounts on insurance. Great work environment.

    Cons

    Gym not put in place ...yet...else it would be a perfect workplace to be in.

    Suncorp Group2013-11-19
Found 8 reviews