Suncorp Group Employee Reviews about "middle management"

Updated Nov 3, 2021

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Found 18 of over 872 reviews

3.7
70%
Recommend to a Friend
85%
Approve of CEO
Suncorp Group CEO Steve Johnston (no image)
Steve Johnston
135 Ratings
Pros
  • "Flexibility in work life balance is great(in 141 reviews)

  • "Great working culture and flexible working arrangements(in 110 reviews)

  • Cons
  • "nil issues - have thoroughly enjoyed employment with Suncorp(in 31 reviews)

  • "Career progression can be slow depending on team(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "middle management"

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    1. 5.0
      Current Employee, more than 5 years

      Fantastic Company

      Aug 26, 2014 - Sales Manager in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity to develop with access to a large array of courses through various mediums. Very flexible work environment which is always striving to become even more flexible. A company which is continuously improving which also means continuous change. Always very people focussed and support their staff and also have some great benefits.

      Cons

      Significant administration work at middle management level. Can be difficult to locate who can assist with certain tasks/roles within the company due to constant changes.

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      1 person found this review helpful
    2. 3.0
      Current Contractor, less than 1 year

      Good in patches

      Nov 3, 2021 - Project Delivery Specialist in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some great people Good W-L Balance Implementing Agile

      Cons

      Some bad eggs in Senior Middle Management Rates are ordinary Partnerships not that hot

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    3. 3.0
      Former Employee, less than 1 year

      Promised Opportunity - Underwhelming Outcome

      Jun 30, 2021 - Customer Value Specialist in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Colleagues, Strong Training, Good Activities

      Cons

      Terrible Middle Management, Very inflexible work hours, Significant gap in training/processes between Supervisors and Staff, Low Pay, Misrepresentation of the role as support - when it's actually sales

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    4. 3.0
      Former Employee, less than 1 year

      Okay company to work for

      Aug 19, 2019 - Customer Value Specialist in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Flexibility Training Opportunity Community Driven Team work based work environment

      Cons

      Management Pay Constant Changes A lot of IT issues Middle management

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    5. 3.0
      Former Employee, more than 1 year

      Employment Review

      Mar 25, 2019 - Insurance Claims in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Room for progress - Decent salary

      Cons

      - terrible middle management. - very hierarchal - demanding unrealistic targets

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    6. 1.0
      Former Employee, more than 3 years

      Company is going nowhere fast

      Mar 18, 2019 - Principal Business Analyst in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work life Training opportunities Team is nice

      Cons

      Management is very political No shared values or shared vision of where the company is going Contractors hired have absolutely no idea what they are doing, basically Suncorp hires consultants to fill in bodies Previous contractors from Thoughtworks and Elabor8 were excellent as they uplifted capability within the team and organisation Senior Leadership have no clue what they are doing Middle management do not seem to want the best for the company. If people perform well political games start to come up and the wrong people get promoted. Leaders use a very twisted performance process to squeeze you out if they don't like you. Teams are not empowered to innovate or complete their work

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      3 people found this review helpful
    7. 3.0
      Current Employee

      Review

      Jun 13, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work-Life balance Flexible work arrangements (i.e. Work from home, flexible hours) Mostly good colleagues around

      Cons

      Very top heavy - heavy with middle management Not always the best person placed in management roles Distributed teams causes a lot of communication missed and opportunities missed opportunities Your progression depends on how well you get along with your leader

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    8. 2.0
      Former Contractor, more than 1 year

      New York, Paris, London, Brisbane? Pick the odd one out.

      Dec 20, 2017 - Program Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some smart folk pass through and the front line staff are genuinely caring towards the customer.

      Cons

      It’s like a government department that became a business by accident. The middle management have mainly never spent more than two days of their life outside Brisbane, let alone left Australia.

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    9. 2.0
      Former Employee, more than 1 year

      Micromanaged with constant restructures

      Sep 27, 2017 - Claims Consultant in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great people - some of the most fantastic people ever - Good work culture - everyone seems to leave at 5pm, nobody stays back - Relaxed office vibe - Great offices with stunning views of Sydney

      Cons

      - Excessive micromanagement - staff are not given any sense of autonomy of their role an are treated like mere kindergarten children, with every single move being monitored and judged. Cannot even go to the bathroom without needing to explain where you were! You need to tell the leaders constantly what you are doing, and the excessive micromanagement makes for a poor working environment with low morale on the floor - Unrealistic target - targets at KPIs that simply cannot be met, as the organisation has contradictory goals (mission to have excellent customer service, however targets for taking as many calls as possible where it is next to impossible to provide good customer service within a time restriction) - Middle management - these people have no understanding about how to manage teams and create engagement within a call centre. All they care about is meeting their own personal KPIs, which includes ensuring their 'teams' are taking as many calls as possible, and rejecting claims so the business can cost-save. Managers are not leaders, and are unapproachable, very unfriendly and turn their noses up to entry-level staff. - Zero career progression to move vertically - the organisation claims there is lots of career progression, however the movement is purely lateral (horizontal), where you end up doing the same tasks but in a different functional department, without appropriate pay. Suncorp also does not hire internal candidates for their Graduate Program, which I find absolutely goes against their core values. The organisation seemingly advertises "internal" positions, however any internal positions are actually filled through favouritism or an external person (for vertical movement roles). - Constant restructures - there are organisational restructures every 3 months. If your role changes, you are basically forced to sign a new contract otherwise you will be "let go". There is a clause in their EBA which allows them to do this to avoid paying out redundancy - Pressure to work extra hours when no extra benefits are given - Little or no on-going training or development for your role. The induction program is great, however that is where the training invariably ends.

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      7 people found this review helpful
    10. 2.0
      Current Employee

      Pushing to enter a new way of banking

      Jul 3, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounts on financial products. Flexible working arrangements. Work from home available.

      Cons

      Middle management Too much internal fighting and stress. Red tape.

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